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Deck And Porch reviews in Cary

  • A
    DECKS BY ALL MEANS
    Bob and his crew did an excellent job on my new deck. He responded in a timely manner to texts and calls. He and his crew were punctual and professional. I would both recommend DBAM and hire them again.
    - Jay H.
  • A
    Apex DeckSavers
    Outstanding .... the best start to finish contractor experience I���ve had in nearly 40 years of home ownership. Great communications, high quality, and timely completion at a competitive price. Charlie was flexible and a pleasure to work with.
    - karen a.
  • F
    North Carolina Exteriors
    03/30/19 I had an addition put on my house in 2016. On Tuesday (03/26/19), I had a problem with the sump pump and contacted North Carolina Exteriors since it���s under warranty for ten years (I have documentation from North Carolina Exteriors verifying this). The young lady that answered the phone told me the pump would only have a one year warranty. Once I told her I had the documentation they gave me with a ten year warranty, she asked me to email what I had to her. I did and the below email exchanges are what followed throughout the week. ___________________________________________________ Tuesday March 26, 2019 2:18 PM From: CUSTOMER@gmail.com To: ADMIN@northcarolinaexteriors.com Good afternoon, XXXXXX. Please see attached documentation for the warranty information. I can be reached at XXX-XXX-XXXX. Regards, XXXXXX *** I sent two documents from North Carolina Exteriors with the warranty information (labor and manufacturer) they gave me when the project was completed. Tuesday March 26, 2019 2:25 PM From: ADMIN@northcarolinaexteriors.com To: CUSTOMER@gmail.com Received, thank you. That is the manufacture warranty, you can contact XXXXX Plumbing INC at 919-XXX-XXXX or the manufacture for the pump that is overflowing. *** she did not include any contact information for the manufacturer, but wanting to move this along, I figured I would just look it up online. Tuesday March 26, 2019 2:34 PM From: CUSTOMER@gmail.com To: ADMIN@northcarolinaexteriors.com I just called and the gentleman who answered said they wouldn���t have anything to do with it. He also said he is out of the area. My phone says that business number is located in Goldsboro. Could you please call him to find out what���s going on? My pump is exposed and needs to be replaced. I currently can���t use any water. Regards, XXXXXX *** I would have contacted the manufacturer, but by now I have no confidence in anything North Carolina Exteriors is telling me. Tuesday March 26, 2019 2:41 PM From: ADMIN@northcarolinaexteriors.com To: CUSTOMER@gmail.com Look on the pump to determine who the manufacturer is and let me know. *** I suppose this is why she didn���t give me any contact information for the manufacturer earlier. She either didn���t want to bother to look it up ��� or they don���t have it at all. Tuesday March 26, 2019 2:48 PM From: CUSTOMER@gmail.com To: ADMIN@northcarolinaexteriors.com Here you go. Thanks! *** the attachment included a picture of the plate on the pump with all of the information she needed (company name, model number, serial number, etc.). I also sent a picture of the exposed pump. Tuesday March 26, 2019 3:10 PM From: ADMIN@northcarolinaexteriors.com To: CUSTOMER@gmail.com We will get a plumber to take a look but it will probably be a few days before we can get someone out there. Tuesday March 26, 2019 3:12 PM From: CUSTOMER@gmail.com To: ADMIN@northcarolinaexteriors.com Was it determined who it is covered by? You guys or Liberty? Tuesday March 26, 2019 3:10 PM From: ADMIN@northcarolinaexteriors.com To: CUSTOMER@gmail.com Liberty makes that determination. Tuesday March 26, 2019 3:25 PM From: CUSTOMER@gmail.com To: ADMIN@northcarolinaexteriors.com So they said it was you guys and not them? I might have someone who can do the work. I just need contact information for Liberty so they know who to contact once they���ve made an assessment. I also need an updated list of the contact information for the companies responsible for the items listed under ���Manufacturer Warranty.��� Thanks! *** Received no response to this email, so I emailed them again the next morning. Wednesday March 27, 2019 9:46 AM From: CUSTOMER@gmail.com To: ADMIN@northcarolinaexteriors.com Good morning, XXXXXX. I wanted to follow up on our email exchange from yesterday. Please respond to the below questions. 1. Did Liberty state they are not responsible for the 10 year manufacturer warranty? 2. If Liberty stated that they are not responsible for the warranty, does this mean that Carolina Exteriors is responsible until the warranty expires? 3. When can I expect to get a list of the contact information for the companies responsible for the items listed under ���Manufacturer Warranty?" 4. I am waiting for a return call from the plumber who I would like to complete the evaluation and repair. Should I not hear back from him by EOB tomorrow, or if his schedule is full, when can I expect someone to come take a look at the pump and how much will it cost? Going forward, please communicate via this email address only. This will ensure I have documentation of our exchanges to help prevent any miscommunications or misunderstandings. I get email alerts directly on my phone and will reply to any received during normal business hours (8:00 AM - 5:00 PM) within the hour. Thank you for your help with this issue. Regards, XXXXXX Wednesday March 27, 2019 10:07 AM From: ADMIN@northcarolinaexteriors.com To: CUSTOMER@gmail.com The owner of the company is out of the office till Monday. When he returns he will meet with a plumber and see what he says. Thanks, Wednesday March 27, 2019 10:27 AM From: CUSTOMER@gmail.com To: ADMIN@northcarolinaexteriors.com XXXXXX, I am sure the owner realizes that I am unable to use any water (shower, restroom, laundry, dishes, etc). His expectation that I wait almost a week just for him to speak to a plumber is unreasonable when he, or someone else, can easily contact a plumber over the phone to get this resolved as soon as possible. Please let him know that, while I am not expecting him or anyone else, to drop everything for this, I do not understand (or appreciate) getting the runaround to the point where I cannot even be given correct information about who is supposed to fix this. It is very disappointing to be treated this way after the completion of the addition. Customer service and good business practices are not supposed to end once construction is completed. Please advise him that I would like a response ASAP to my previous email questions. I am trying to be as proactive and helpful on my part, but I cannot do that without getting the answers I need. Regards, *** Received no response to this email, so I sent another follow-up email. Wednesday March 27, 2019 3:32 PM From: CUSTOMER@gmail.com To: ADMIN@northcarolinaexteriors.com ADMIN, Please let me know what the status of my previous email is. Regards, CUSTOMER Wednesday March 27, 2019 4:06 PM From: OWNER@northcarolinaexteriors.com To: CUSTOMER@gmail.com ms XXXXX I tried to call you and left you a message. I am currently out of town but know you have been emailing the office concerning your issue with your pump. I am sorry you are dealing with this. I want to let you know that the warranty we sent with you was the information we got from liberty at the time. Im not sure if they will warranty the pump or not and happy to look into this when I return back to work on Monday. However, even if they do stand by warranty it will only cover the pump and not any labor to repair. Their warranties only cover the pump itself. I called the plumber who installed this pump and they no longer sell liberty and as they told you I believe liberty would never cover their labor to repair. My advise would be to contact a plumber directly who can service they pump and have them repair and document everything so that when you deal with liberty you can pass this along to them. I will help you deal with liberty when I return. This is not a nc exteriors warranty issue or the plumbers but the manufacturers warranty issue. Again, I will help anyway I can but you will need to call a plumber for repair thanks *** so, here I���m advised to pay out of pocket for everything and rely on them to help me be reimbursed at a later date. If they had given me any accurate information or decent customer service up until this point, I might have done that. At this point, I am communicating with them only through emails because I can���t trust what I���m being told. Wednesday March 27, 2019 4:41 PM From: CUSTOMER@gmail.com To: OWNER@northcarolinaexteriors.com Thanks for getting back to me, XXXXX. I got Liberty's phone number off the internet and called. The gentleman I spoke to (XXXXXX) said he needs to know what supplier the pump came from - there are 7 in this area. I've copied him on this email so you can reply directly to him with the information. He also stated the warranty for their pumps is for three years, not ten like I was told. Once this issue is resolved, we'll need to sort out warranty dates and terms for the items listed on the documentation given to me by Carolina Exteriors for the addition. Regards, XXXXXX Thursday March 28, 2019 7:15 AM From: OWNER@northcarolinaexteriors.com To: CUSTOMER@gmail.com We get those from XXXXX Plumbing Supply in XXXXXX, NC, phone number if you need is 919-XXX-XXXX This is from XXXXX plumbing *** So, now I���m thinking��� why couldn���t this have been given to me two days ago when I originally contacted them? ____________________________________________________ Email exchanges after this are with the manufacturer and the company that supplied the part. They were both very helpful. I contacted a plumber I know is trustworthy (he���s done work for me before) and am waiting to hear back from him as to when he can fit me into his schedule. I wish I could say I trust North Carolina Exteriors enough to use a plumber they���d sent, but (for obvious reasons) I haven���t felt like I can. It is now Saturday and my level of frustration is growing. I have been out of my home for almost a week with no resolution in sight. Had North Carolina Exteriors given me the correct information for who to contact at Liberty, this might have all been taken care of by now. I really believe they should have contacted Liberty and/or the supplier themselves to handle this, but that���s just another instance of their poor (and uncaring) customer service skills. Also, for them to give me incorrect warranty information (more than once) is unacceptable. How can you guarantee warranties and not honor them? I have a document from North Carolina Exteriors saying the pump is covered for 10 years. They told me over the phone that it���s covered for one year ��� until I sent them the documentation they sent me. When I contacted Liberty, they advised me that it���s covered for 3 years and is still under warranty. Had I listened to what I was originally told by North Carolina Exteriors about it being covered for one year, I would have paid out of pocket for the pump and labor. The takeaways from this story are: 1. Once they have completed the project, you���re on your own. 2. Keep METICULOUS documentation of everything said and done because, apparently, they don���t. 3. Don���t bother trying to be as helpful as possible by doing their jobs (administratively, researching information, making phone calls, etc). They don���t appear to care one way or the other.
    - Alicia L.
  • A
    Gary The Handyman
    Very satisfied. James and Walt did excellent work. My deck is like new and my windows are showroom. The long overdue powerwash saved me an assumed exterior paint job. Courteous and professional. They pay close attention to details not just completing the job. Would definitely rehire.
    - Ron P.
  • F
    Robco Fence and Deck LLC
    I sent a pricing request in September 2018 for a large deck project. It took the team about a few weeks to get back to me. But we hadn't selected anyone yet, so I set an appointment. The day before the appointment, I sent an email asking for a confirmation on the appointment since I was taking the afternoon off to be home for it. I should have known when I didn't get a reply, but I took the afternoon off anyway and they never showed. When I sent a follow-up email asking why they didn't come, no one ever responded. But I just got a robo email a moment ago to "follow up on your recent project inquiry on our website". Ouch. If they are this bad before a job starts, I'm not interested in finding out what it would be like once we got started!
    - Benjamin H.
  • A
    Gary The Handyman
    I was very impressed with Gary's colleague Jeremy, who performed the work. He was prompt in arriving on time, he was thorough in his work, and he was friendly. I would highly recommend Gary and his team to others.
    - Robert A.
  • A
    Vaughan Building & Remodeling Inc
    Billy Vaughan and his crew are fantastic. We have been remodeling our own homes for 25 years, doing some work ourselves and hiring other parts out. We had been planning this change for a couple of years and had been trying to come up with a design that would take our simple, flat front 1950s ranch and turn it into a cute cottage with a lot of personality. This project was too big to handle on our own so we went looking for a GC who would work with us and respect our design ideas while handling the details and doing a quality job. We interviewed a few contractors and decided on Billy because he really listened to what we wanted to do. He offered great ideas where we were uncertain and added his own creativity because he was able to see our vision. His main team - love these guys - were so professional, courteous and exceptionally talented. They kept the worksite clean and safe. Their attention to detail was excellent. They quickly figured out that we wanted to be more involved and so they came to us whenever they had questions or ideas that might improve our design. The project included adding 11'x14' addition to our master bedroom to the front of the house. We also added a 9'x11' screen porch and an 8'x22' open porch on the front. They extended the eaves on the sides of the house, replaced the entire roof, replaced several existing windows, plus the front door, and re-sided all of the wood trim with concrete siding. Quite a project overall and the transformation was amazing. Several complete strangers have stopped to stare and comment about how it looks like a brand new house (true story!). My wife and I couldn't be happier with our "new" cottage. Billy and his crew were the perfect team to turn our vision into our dream home.
    - Mark E.
  • B
    Proper Home Repair and Painting
    Mr. Ramos came to my house the same day I requested quotes. He looked over the deck and emailed the quote by the next day. Before starting the project I had a few more questions and he came back again the next day and answered all of them. Mr. Ramos' crew came on the morning he promised and worked throughout the day. The project took several days and when I found some issues with the job he came back and even pointed out one other problem I missed. They came back the next day and completed the job. I believe Mr. Ramos is an honest professional who works hard to please his customer. I would use his services again.
    - Susan B.
  • D
    Robco Fence and Deck LLC
    Someone came out quickly to give us an estimate and scheduled the work quickly as well. Majority of the deck construction was done within a few weeks. Cleanup, fixing accidentally cut irrigation pipes, putting in new siding, painting new siding and final touch ups were all left. That's when the problems started. It was another 2 months before all the items were addressed, during which time we had materials lying around the driveway and the backyard. There was terrible communication regarding the completion of outstanding items. We needed to leave multiple messages and phone calls to get any updates. There were 2 weeks with no communication at all, and this happened twice. After everything was finally done (about 2 months after we expected the job to be completed), we noticed that something did not look right with the bench on the deck. We contacted Robco and they said they would send someone out to fix the problems. No one ever came and all future messages have gone unanswered. The lack of professionalism in this company is astounding.
    - Nisha M.
  • A
    Tree 2 Key Builders
    Steve���s great coordination skills prevented a chaotic and stressful home remodeling project and instead resulted in a hassle-free, smooth running experience for us. He and Bobby did a great job in minimizing the disruption to our lives during construction and at the same time crafted a beautiful first floor design that we will enjoy for years to come. We highly recommend them to anyone considering any design and build project.
    - Gregoria B.
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Deck And Porch Contractors in Cary

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