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Auto Body Repair reviews in Candler

  • D
    Ken Wilson Ford
    since I was a current customer for ken Wilson ford I wanted to buy my wife a new mustang for her to drive so I called up my salesman I use when I buy a truck, they had what she was looking for and the price was good so I purchased car and my wife loved it, after a few days I noticed there was something odd with front bumper and fender, for some reason part of front fender was popping out so I called service center and they said bring it in, I was told it was a factory defect so it appeared to be fixed, a week or so went by and same thing so again we took car back and they tried to fix again which it appeared to be fixed about the same time went by and I noticed front bumper paint looked odd and same issue happened again so we took back to get fixed gain, well when we got car back it was raining but as soon as it cleared up next day I noticed front bumper looked worse in certain light so I decided to have car looked at another dealer plus 2 other professionals I know, when I took to other dealership I was told that is was not a factory defect but the car had been in a minor accident and they have attempted to repair it because when they tried to pull up info of ford website there was no record of any service done and they would not work on it because it was not a factory issue and that they have messed with it, I was not very happy about this but I want to get more facts before I said anything so I took car to 2 other professionals and they said the same thing the car was in minor accident nothing bad but just enough to misalign front bumper with front fender.
    My son in law is also a body shop tech and he told me the same thing so with facts in place I filled a complaint to try to get this fixed and why this was not disclosed which what I was sent in return was a disclamer that anything less than a $1000 in repair does not have to be disclosed and i signed document saying car was not damaged when bought which I figured what happened was the car had got bumped and they tried fixing it then selling it as new undamaged since it was minor.This is a bad way to things but I will be fair when I bought car it looked new and I did not see any issues at the time, and to be fair I do not think my salesman knew what had happened and he done me good on the price ! It bothers me to give them a bad grade but as expensive as cars is now and even thou this is minor it should have been disclosed and fixed right. if they had went about it right I would not have thought nothing negative about it. If they want my business in future or better review then I suggest they fix issue and do it right.

    - david g.
  • A
    PARKS COLLISION
    My son was in town visiting from New Jersey where he was quoted $600 for safety repairs to pass inspection only.
    Park Collision quoted $60 for the same repairs. The work was done promptly while we waited--about an hour.
    - William W.
  • A
    Harry's Body & Fender Service
    My car was in a collision that scraped and dented the entire passenger side. The agent at Harry's studied the damage carefully, discussed the options for repairing it, and gave me a quote that was well below what another firm wanted. Harry's repaired the car in the time promised, and now you can't see any sign that the car was ever in the accident. The staff at Harry's were courteous and professional.
    - Rebecca A.
  • D
    HARRY'S ON THE HILL Buick GMC Cadillac
    Collision repair is essentially a project that can be broken into 3 components: repair, budget, timeline. I'll address them separately.
    From the looks, they performed a quality repair. The paint matches, etc. I can't tell my car was ever hit, and that is the goal. It will take time to know if it was a high quality repair, but I have no reason to believe it isn't.
    Budget is driven by the insurance company. There were no unexpected charges.
    Managing timeline was a problem. They had my car for 2 weeks. Not all of that is their fault. The insurance appraiser didn't provide an appraisal for 2 days. After that, things should have gone quickly. But they didn't and it was always difficult to get info. It was definitely a situation of pulling information, not receiving information pushes. I had to call frequently to find out what was going on, what the delays were, etc. Sometimes my calls weren't returned. That's just not good customer service.
    I was told that the car might be ready last Friday. On Friday, I didn't hear from them. I called and left a message. Call wasn't returned.
    On Monday I called, I was told it might be ready Tuesday. Didn't seem to be a good reason for further delay.
    I called the collision center manager, Frank Leccesse, to express my concerns over what seemed to be unwarranted delay. No answer, left a message requesting a call back. Never got a call back.
    So, it may be that they do go body work. Time will tell. But the time it takes and the customer interface needs some work.


    - patrick w.
  • A
    Harry's Body & Fender Service
    Repaired in less time than estimated. Work was outstanding!
    - Christy H.
  • A
    Harry's Body & Fender Service
    I arrived early for my appointment and they moved my car in to the shop immediately. The repair was completed in about 35 minutes. They were very courteous.
    - Donald H.
  • A
    HARRIS BODY SHOP
    unknown
    - Evangolos L.
  • A
    PARKS AUTO SALES-COLLISION RPR
    Beautiful job, much cheaper than any other bids.
    - Jo Ellen W.
  • A
    Harry's Body & Fender Service
    The estimate was competitive, and in writing. still deciding if I should have the work done
    - Glen K.
  • A
    ALLEN'S BODY & PAINT SHOP
    He didn't overcharge me. He checked with my insurance to see if they covered the work that needed to be done.
    - Linda C.
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Auto Body Shops in Candler

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    T
  • TD Customs

    80 Emma Sharp Rd. Ste 1
    Mills River, North Carolina