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Door Installation reviews in Benson

  • C
    North Carolina Exteriors
    I was disappointed that I hired NC Exteriors. The sales representative made promises that he had no intentions of keeping, he will only tell you what you want to hear. I was also disappointed that I did not meet the Project Manager face to face before the job was started on my home. They claim you will receive highest standards than any other company to get you. to sign their contract and by the way pay 25% down. They promised top notch subcontractors, excellent customer services, and promises homeowners you will be 100% happy with all their services. I have had to constantly contact the project manager on this job, We had vinyl siding, storm door and gutters installed on our home. The vinyl siding is beautiful and the subcontractor (Walt) did an amazing job, he is the ONLY reason he made NC Exterior look good; however, during the installation he was taken off our job several times to do other jobs, problem with this was the project manager lied to us and told us his vehicle broke down, he had warranty work to do, he will be coming later in the afternoon but never showed. We DID NOT have a problem with him doing other jobs at same time, as a previous subcontractor myself, I understand things happen, and many projects happen at the same time, but the ONLY problem I had was I was lied to. "A man word means nothing with these guys". When you see subcontractor loading his ladders up on his trailer at the end of day and next morning you get a call from Project Manager and he tells you that his vehicle broke down and could not be at your house.....really?????? We were promised a storm door that would make all our neighbor jealous and they would want one (Sales rep exact words). That door was a piece of crap, first of all, I asked for a full glass front door, the door I received has full glass and screen that is held by plastic clips, the screen is removal but, if you do remove it, the glass then moves in the door, and the plastic clips suppose to turn and lock the glass into place, these plastic clips does not even fit, it is only a matter of time, the plastic clips will crack and glass will shatter and someone could be seriously hurt. Also, the door was installed crooked and has a gap at top and scrubs at the bottom. Sales rep promised to replace the door when I contacted him then only 5 days later he was singing a different song, he said "he was not going to eat that front door, he would bring us additional plastic clips" WHAT? He told us sitting at our dinner table, that the doors NCExteriors has are better quality that Lowes or Home Depot, well that a lie, my $99.00 door that was on the house for thirty years was much better than that supposedly $750.00 door that has been installed on the front of my house. At end of job the $750.00 became $267.00 plus installation and a 60% mark up- sales rep words. And the gutters, what a joke, they are installed jacked up, long runs without proper number of down spouts, in our bay window the gutter was cut and folded out to make it fit the space so it will not even hold water, funny thing the old gutters fitted like a glove, this was a rush job, and the gutter across back of house does not go the length of the house leaving a one to two inch gap above our siding glass doors but on the end of that gutter is goes past the house 2 plus inches, which another rush job and not installed properly. Not one single gutter on this house was installed properly. As a homeowner you work hard and you save your money to improve the home you love, you spend lots of time researching companies, reading reviews and you meet with a company representative who will make all kinds of promises, you think you have made the right choice but I will tell you if you hire NC Exteriors you will be up for a challenge with lots of lies, broken promises and more lies. After lots of debates with sales representative and project manager, our gutters were re-done by another subcontractor and they are now beautiful, they were installed properly without any problems, the storm door was removed and replaced with a Pella storm door from Lowes Home Improvements that I installed myself and we were issued a credit on our final bill of $350.00. My home is beautiful now but is it worth all the stress you deal with, time will tell.
    - Terry C.
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