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Flooring reviews in Banner Elk

  • F
    Corbin Construction

    Now that Carroll Corbin believes the project is ���finished,��� it is fair to report out on the results. I think pictures are great and from now on, I will consider reviews that do not include them suspect. The short version is this���. I���m moving on and finding other contractors to help me ���fix��� what this guy did to my house; and I suggest you move on to considering a different contractor as well. But if you want details, here goes.

    The original estimate was $14000 + materials and supplies to be paid by me and was originally estimated to take 4-5 weeks. Demolition began July 7, 2014. By July 19, 2014, Corbin had determined new plumbing and electrical would be needed throughout the house and he had not accounted for this in his original estimate. The project would take 2-3 weeks longer and plumbing and electrical would be about $5,000-6,000 more. By July 25, 2014, I had paid Corbin $16,290.24, plus an additional $7,000 in materials and supplies I had purchased directly to be delivered onsite. On August 8, 2014, I traveled 8 hrs and found plumbing roughed in and electrical wiring installed, for which the work passed inspection. Corbin convinced me that he needed to level the flooring and could do it in time for cabinets and flooring to be installed. He destroyed one cement footer, left the rubble behind, and never did anything to repair or replace the damage he caused to our foundation. According to others, the flooring remains ���very unlevel.��� In a moment of sheer exhaustion, I paid an additional $13,542.90 for ���additional work needed��� without checking the invoice. I asked for clarification of charges and never received a response. Fixtures needed ���immediately��� and were bought in July, were never installed and have disappeared. In their place, cheap chrome fixtures were installed last week. The dishwasher was the only appliance that was in new condition and I wanted to save and it was left on the front deck in the weather. I also had a new bedframe and mattress delivered shortly before work began. Despite leaving a role of plastic and request to wrap it in plastic, it was not and essentially really messed up during renovations. The new bedframe was left out with the dishwasher and became rusted in the weather.

    On August 10, 2014, flooring was scheduled for August 19, 2014. August 15, 2014, electrical fixtures were installed. August 19, 2014, kitchen cabinets installed (not Corbin���s responsibility), delayed flooring by one week. On August 28, 2014, I arrived to see the flooring, paint the walls, and deliver two vanity tables that Corbin was not able to build. The pictures reflect what I saw. Flooring had been delayed because of the condition left by Corbin. I spent two days alone cleaning up and 4 truckloads to the dump. September 1, 2014, flooring was installed. September 23, 2014, we were informed by Corbin that his plumber of 20 years mysteriously had disappeared and he would get another plumber to finish the job. We were then told that Corbin was having a hard time locating a plumber and he would finish it himself September 30, 2014. As of October 3, 2014 based on a city inspection, Corbin had not worked on the site since August 15, 2014. There were mistakes with the electrical fixtures; the barn doors he insisted on building ���to make sure everything worked��� cost me an additional $2000 vs $400 he quoted and were never hung. The house passed ���minimum inspection��� on October 14, 2014. When I arrived, I could not get water running in the house and half the electrical outlets now do not work. The one that did not work during my August trip, was sealed off. We contacted Corbin the evening we arrived and expressed our extreme disappointment that the plumbing wasn't working. If he had been a professional, he would have showed up the next day to see what he could do to fix things. Instead we received a text message that is reflected in one of the pictures. Total cost for Corbin���s disaster $32,883.58.

    While the house was in need of renovation, at least when I bought it in March 2014, I stayed overnight in it on several occasions. A little old lady lived in the house (with her cat!) up until 6 months before we bought it. For many years her and her late husband had lived in the house. So, his claim that it was totally neglected for years is simply not true. We continue to stay in hotels, until we find someone who is able to fix whatever he did to the plumbing.

    Everything about this project, down to the specific fixtures to be purchased, was decided before he took the job. All of this information was given to him before he accepted the job. Nothing changed as far as scope or details of end results wanted. Any ���changes��� in the project had to do with his failure to grasp what would be needed to do the project. That is why we hired a ���home builder/contractor��� with ���licensed electricians and plumbers��� who worked closely with him on his jobs. ...you know, hire someone who does this for a living and has a clue! I never argued about money, paid him promptly, and supported all of his suggestions for what was needed, with the exception of putting central heat in the house. Where he saw this as a "daunting job," a true professional would have seen a long term contractor relationship, full of the need for potential on-going projects.

    I actually had a man tell me last week ���usually a gentleman takes a girl out to a nice steak dinner and wine, before he does to her what this guy did to you.��� I have learned there is a "list" of those who are acceptable in the area.....Corbin is not on this list. I will rely more on the locals from now on to help me know who to hire. I have learned the hard way, just because there are "good reviews" on someone, doesn't mean the reviews are totally accurate.

    - Gayle W.
  • F
    VOLUNTEER FLOOR COVERING
    The initial installation went very well. It only took a day and a half, and the price was reasonable.  I called them one and a half month later that a portion of the floor under my couch was bubbling. After numerous calls, one month later, the actual installer came and looked at it, and told me there had to be water that sat on that spot. Which is ridiculous since it was, again, under the couch.
    The owner called shortly after the installer left, and without him actually seeing the floor, he was rude and defensive, and informed me he was very much familiar with small claims court. My guess is that they will not stand behind their work, and therefore, go to small claims frequently.
    I would not recommend this business for any type of flooring.

    - Renee C.
  • A
    Daniel Flooring, Inc
    Very helpful and efficient - took good care of furniture while moving from room to room to install. Even fixed a few extra things - very professional and concerned to do a good job. Polite and helpful. Overall - a very positive experience and the floors are gorgeous!
    - Melinda S.
  • A
    Daniels Flooring Systems
    unknown
    - Robert D.
  • A
    Hanson's Home Improvement
    None given.
    - paul s.
  • A
    Lake View Construction
    It went very well from start to finish. He & his workers were very clean & took care of a lot of details.
    - Anthony c.
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Flooring Installers in Banner Elk

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