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Pet Care & Health reviews in Atkinson

  • A
    No Place Like Home Mobile Pet Vet
    Dr. Fairbank came at the appointed time. In our phone consult she made sure I knew the various steps she would take and what to expect. Dr. Fairbank also coordinated the pick up from the pet crematorium.
    She was gentle with Dexter and with me. The meds she used worked quickly and Dexter did not have difficulty in passing. 
    In my experience, after many years with dogs, a drive to the vet during a very painful day is h****** the owner and the dog. Dogs sense when their owner is distraught. Don't get me wrong, it was a sad day with lots of tears, but it could have been worse. Driving home after having your pet euthanized is not really a  good time to be behind the wheel.  Knowing that Dexter was in the familiar circumstances of his home in his own dog bed really helped put our minds at ease.
    My sister, my husband and I  have seven other dogs, total, and we will contact No Place Like Home Mobile Pet Care for house visits for general health needs -- check ups, heartworm control, vaccinations, nails, blood work etc. Dr. Fairbank also has an online pet pharmacy that she can write prescriptions to for meds.This is a great option for owners with multiple pets ... one stop vet care. Driving three dogs at a time to the doctor is a chore.
    - Julianne W.
  • D
    BURGAW VETERINARY HOSPITAL
    I moved to Pender County in 2012 and began taking my dogs to Dr. Stephanie Baker, who I understand owns Burgaw Veterinary Hospital.
    All initial visits were for routine issues (I have five dogs) and the only significant problem I encountered before Oct. 2013 was that I NEVER had to wait LESS than 50 min. to see Dr. Baker. These waits were never explained and caused my dogs unnecessary anxiety and made it difficult for me to plan around vet appointments. I tried calling the clinic beforehand to inquire if there would be a delay, but this didn't seem to help. Burgaw Veterinary Hospital has no website or email that I am aware of, and I have only ONCE received a follow-up call to check on an animal.
    On October 23, 2013 I took my 3-yr. old terrier, Cindy, to Dr. Baker to have her teeth cleaned and to have a small cyst (that she'd had since I adopted her in 2010) mid-way down her tail examined while she was under anesthesia.  When I picked Cindy up that evening her tail was totally bandaged. A staff member explained the cyst had contained ingrown hair and had been removed. There were several stitches under her bandage that needed to remain clean and dry. I accepted this explanation.
    I did not see or talk with a doctor, and was instructed to return October 25 to have the bandage changed.
    I returned on Friday, October 25.  After waiting with a stressed-out Cindy in the lobby area almost an hour, Cindy was finally taken to an area in the back where her bandage was changed. I was instructed to return Tuesday to have it changed again. This time the tip of her tail was left exposed.
    On Sunday, Oct. 27, I was concerned about the increased distress Cindy was displaying, and the exposed tip of her tail was cold and dark. I enlisted my sister's help holding her and removed the bandage. We were both shocked to find the tissue under the last portion of the bandage (the section after the incision but covered by the outer bandage) red, inflamed, and weeping amber fluid. I took photos and carefully and loosely rebandaged Cindy's tail.
    Early Monday morning, Oct. 28, I called Burgaw Vet Hosp. and asked them to have Dr. Baker call me right away. She never called.
    Tuesday, Oct. 29, Cindy and I saw Dr. LaCroix, a retired vet who works part-time at Burgaw Vet when Dr. Baker is not available. He carefully removed my home-applied bandage, with me present, and commented on how well it had been done. When he viewed and felt the tail, he expressed concern that it appeared "necrotic."  I showed him my photos, whereupon he offered that it appeared the circulation had been cut off from the latter portion of Cindy's tail from the previous bandage I had removed and replaced Sunday. Dr.
    LaCroix rebandaged Cindy's tail and suggested we wait to see if it might recover.
    Cindy's bandage was changed again on Nov 1.
    I returned Nov. 4 to once again have Cindy's bandage changed and hoped to find improvement in her tail. I would not
    allow an employee to take Cindy to the back area, and insisted Dr. Baker examine the tail and bandage it in my presence. 
    I watched as Dr. Baker used a sharp blade to remove the bandage, and saw her inadvertently slice a cut into the lower section of Cindy's tail.  Upon examination, Dr. Baker recommended Cindy's tail be amputated, however I opted to return Nov. 6 to make my final decision. Still quite frustrated, I confronted Dr. Baker with my disappointment in her lack of professionalism and concern for my dog throughout this difficult episode.  I asked why my call on Oct. 28 had been ignored and expressed my disbelief that a simple
    surgery could have such a disastrous outcome. Dr. Baker's explanation was she had been "busy," and assured me she was a dedicated, highly competent doctor with many years of experience. She added that she, herself, had applied the bandage in question.  She also admonished me for discussing, with another client, Cindy's unfortunate predicament while we both waited in the lobby for our pets to be seen that day.
    I took Cindy to Dr. Baker for the last time on November 7, when her tail was amputated.  As always, I was not offered the opportunity to see or speak with a vet before or after the surgery.  A staff member called me Nov. 8 to check on Cindy.  He said he would call back the next day, too, but that never happened. The charge for this final surgery was $99.10, and I scheduled Cindy's follow-up with a new vet four days later.
    I have numerous photographs documenting the deteriorating stages of Cindy's tail, however I have no way to convey the anxiety, pain and fear my little dog experienced during these difficult weeks.  She had become reclusive and would rarely eat. She had also developed a significant fear of car rides, which I continue to work with her on..
    Footnote:
    I had taken Gracie, a senior rescue dog I'd been fostering since Oct.15, to Dr. Baker several times to address her severe skin issues. Because her condition appeared to be deteriorating, I carried Gracie along to my new vet when I took Cindy on Nov.12. The vet ran tests determining Gracie did not need the three, ongoing medications Dr. Baker had prescribed for her. Since that time, Gracie has shown great improvement.


    - Courtney A.
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