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Superior Residential Services Inc

Angie's List since June 2006

Not Rated| 7 Reviews

Description

Superior Residential Services Inc...

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Pro Heating & Cooling

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Verified Reviews

A few reviews for this pro…

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RATED

11/22/2013

As I explained above I paid the bill, but I was grossly overcharged. My furnace failed again three weeks later but I did not call him. The new contractor identified that the furnace had been put back together in a hurry and connections had come undone, causing the furnace to fail. This is an example of unprofessional work. I cannot take a chance on this equipment failing this winter, so I will nev...

DESCRIPTION OF WORK
Provider installed part, under maintenance contract, which in my opinion was vastly overpriced. I checked with other vendors and supply houses and found the part they replaced was over priced about 400%. I called the owner, Rodney Bird and complained before paying the bill. I explained my research and why I thought I was overcharged. He counted and refused to reduce his charges, claiming he used better parts. I examined this further and determined he used standard parts. I asked him to reduce my bill since I was a loyal client. He refused. I told him I would be leaving him otherwise. He once again refused. I believe he obviously doesn't value my business. I was overcharged.

CATEGORY heating & air conditioning/hvac

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RATED

03/28/2012

We had two other estimates. They were not the cheapest or the most expensive. Frankly our dog picked them out. It was a good choice and they did a great job. We would absolutely use them again.

DESCRIPTION OF WORK
and air.

CATEGORY heating & air conditioning/hvac

F

RATED

08/21/2010

Did not use because price quoted was double other HVAC folks. They never followed-up to ask about bid which is poor business. Would never use!

DESCRIPTION OF WORK
Did not use

CATEGORY heating & air conditioning/hvac

SERVICE PROVIDER RESPONSE

I regret any customer having a bad experience with our company and would like to apologize for not meeting the expectations that you had. We strive to offer a fair price for the service that we offer. While we would like to get every job we quote, that is not possible and my hope is that you received the system that you desired and that your home is comfortable for you and your family.
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RATED

07/03/2010

Excellent

DESCRIPTION OF WORK
The air conditioning unit stopped working in a heat wave. They came the same day and fixed the problem, which turned out to be electrical and nothing major. Relief number 1, there was no attempt to upsell a new unit etc. During the investigation he found a filter that needed changing, so I asked him to do that and check the filter for the other unit. A bit of a crawl in the crawl space but he said the other filter was fine, no attempt to upsell again. We paid the bill of $250 and were very pleased to have got off so lightly. Three days later we received a letter returning our check!!! They had reviewed the bill and believed the technician had overcharged us by $120 dollars, so were sending us the check back and asked us to pay the lesser amount!!! Incredible, that is a first.

CATEGORY heating & air conditioning/hvac

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RATED

09/08/2009

The air conditioning sudddenly stopped operating. The repairman replaced the filters and thawed the frozen unit in the attic and cleaned up the wet mess. The outside unit would not function properly;so he tested the motor and found the bearings had lost their oil and were burned out. He ordered a new motor. The freon caps were loose, shich allowed the freon to leak out. The repairman tightened the...

DESCRIPTION OF WORK
Unfroze attic unit. Replaced freon in upstairs and downstairs outside units. Replaced motor (bad ball bearings).

CATEGORY heating & air conditioning/hvac

Services Offered

Heating Equipment & Systems-Repairing,Air Conditioning Contractors & Systems,Heating Contractors & Specialties

Services Not Offered

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General Information
Free Estimates
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Payment Options
Check, Visa, MasterCard
Senior Discount
10%
Emergency Service
Yes
Warranties
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