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Property Management reviews in Missoula

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  • As a former tenant, I felt tricked and was unfairly influenced to enter into an expensive and predatory lease agreement with Rent Smart after discovering that they had received an overwhelming number of non-consumer five-star ratings and reviews on Google and Yelp from the business owner's industry colleagues, friends, and family members - apparently, none of whom were ever actually consumers of the business. This in part is due to the business owner, Mary H, who is shown to have participated in a scam with others affiliated with the National Association of Residential Property Managers (NARPM) and the National Association of Realtors (NAR) - her industry colleagues - when she reciprocated by publishing her own non-consumer five-star ratings and reviews back to their business profiles from her personal Facebook, Google, and Yelp accounts. The scam is a collaborative effort with an obvious mutual incentive to produce artificially boosted overall consumer ratings, which creates an unfair advantage for Rent Smart over local and more trustworthy competitors, and causes undue interference by presenting a false perception to consumers who attempt to assess the business's true standing within the community. Meanwhile, the non-consumer five-star ratings and reviews received by Rent Smart were also advertised on their website where the reviewers were falsely identified as actual "clients and customers." Most of the non-consumer reviews appear vague in an attempt to further disguise the reviewers as such. As a result, I was given a deliberate false sense of Rent Smart's credibility. Furthermore, as a condition of my lease agreement with Rent Smart, I paid for a Move-in Condition Video, which was critical to protecting my security deposit, and was to have been performed at the time of move-in. Mary H failed to perform this service. When I requested the video she instead provided me with footage from a Narrated Video Tour used to advertise my apartment long before it was awarded to me - paid for by the property owner. A neighboring tenant claimed she too never received a Move-in Condition Video per her lease agreement, but instead was provided a 360 Virtual Tour. Eventually, I obtained Rent Smart's Pricing Structure for managing properties, which is how I discovered that tenants and property owners are double-billed for identical services, such as for Lease Execution/ Preparation/ Signing, Move-in Condition Video/ Narrated Video Tour/ 360 Virtual Tour, and Move-in Report with Photos. Evidently, double-billing is Rent Smart's normal business practice, which to my understanding is consumer fraud. I can attest to many of the negative reviews given by others as it relates to Rent Smart's discourteous treatment of tenants, invasive application process, mishandling of applicants' sensitive information, excessive and unwarranted hidden fees, and questionable business practices. Mary H also mishandled private financial information of mine by disclosing my savings account balance to a representative of an organization unknown to her at the time, unprovoked and without my consent. Allegedly, she and her husband also vehemently pressured the same representative to provide information, in which they were denied and repeatedly informed was HIPAA protected (highly sensitive medical information.) My experience with Rent Smart was a waking nightmare. When I finally attempted to terminate my lease per the agreed upon terms, Mary H threatened me with an unconscionable list of fees claiming it was an early termination - but it was not. During the entire transaction, Mary H maintained a condescending demeanor toward me and demonstrated an incessant pattern of deceptive and unethical business practices. She has yet to take full accountability over her actions. So, as recommended by the Montana Department of Justice and Missoula City Council, I have filed complaints against Mary H and Rent Smart Missoula with the Better Business Bureau, Federal Trade Commission, and Montana Board of Realty Regulation.
    - Adam L.
  • Overall, I would say my wife and I were very displeased with the service we got from Clark Fork Realty as property managers. When we first moved into their rental unit, we noticed that 3 of the big double windows on the main floor didn't lock and couldn't be secured. This problem was pointed out to the manager, Vickie, and she responded saying they would get them fixed. Over the course of about six months of emailing and phone calls (all unanswered) we finally got a response saying they had to wait for the home owner to approve the repairs. Moving out 2 months shy of a year at the rental, and not once did they come by for measurements or have a window person come for an estimate. The house was nice, the location great, but their management ruined it for us. Never again would I rent from them.
    - Ian D.
  • From the start we were told by friends to NOT rent from Geoff Bayliss & Fidelity Property Management. We had been looking for a house to rent for almost 6 months by the time we found this cute house in a neighborhood that was perfect for us (at that time). Unfortunately for us, it was only available through Fidelity. We decided to risk it. We put in all of our information and were granted the rental. And the problems started. With approval FROM THE OWNER OF THE HOUSE, we did some small remodeling on the basement. Geoff was furious that we contacted the owner and not him. The owner was the one who said we could contact him at any time (when we signed for the house) or for any house related issues! In the spring/summer/fall, Geoff would drive by on a weekly basis and call us from his cell phone if he thought the grass wasn't cut right, the leaves weren't done properly, or the bushes trimmed. Geoff also called us after 6 months for a home inspection to see how we were caring for the house. THERE WAS NOTHING ABOUT THIS LISTED IN OUR RENTAL CONTRACT AT ALL. So we didn't say anything and planned on being home at the time he did his walk-through. He didn't say anything negative about how we kept our house until he walked in the kitchen and told us how PROUD our mothers would be if we had actually done our dishes!!! We had just finished breakfast before he showed up!! Regardless of dishes in the sink of my kitchen, our house was clean and kept tidy. A few months later, we went skiing for the day at a ski area 150 miles or so from our house. Our water was having issues and we had called Geoff the day before to talk to him about it and left him a message. On our drive to the ski area, he called and said he needed to get in the house right NOW. I told him that we were on our way out of town and that we could turn around or we could do it tomorrow. He wanted us to come back NOW. My then fiance (now my husband) told him that we could get to it tomorrow, but that we were not turning around since it was not a dire emergency that needed to happen right away. Geoff huffed around, and finally consented to the next day. We made sure our house was clean and presentable that night and the next day when Geoff came over, he was upset about a lock on a door. We had never heard EVER that this door could not be locked. We acquiesced and thought the problem was solved. But no. We heard about it the rest of the time that Geoff was there looking at the water main. After a year of this man and his not listed, not-in-the-contract problems & policies, we moved out. No one could bear to even deal with the man but me. So I did the final walk-through with Geoff. He checked off on our check-out sheet until we got to the basement stairs. Some tenant before us had ripped the stair rail out of the wall to move something down there before and had stuck it back to the wall with JB Weld or some similar product. After we moved in, my then fiance was going down the stairs and slipped on the painted stair surfaces and reached for the stair rail and it came off in his hands and he went down the stairs on his back. I had previously explained this to Geoff when he came for 6 month inspection. I again reminded him of this when he asked about it. He said he understood and okay-ed it being off the wall and made a note that it was alright on our checkout sheet. I asked him about our rental deposit that we gave him when we first moved in. He said we should get at least half back. The weirdest thing about my final walk-through with this man? He had a contractor/architect walking through with us because he was planning a small remodel of the basement. We would drive by later and see some form of construction on the basement (even if it was a construction truck in the driveway). A few months later and we get a letter in the mail saying that our $800.00 deposit was not enough and that we owe him an additional $200.00! He listed where all the money had gone in the letter. He claimed the railing and at least 3 or 4 other things he checked off as ok on our checkout sheet!! He took us to collections. We refused and disagreed with the charges. In the end, we ended up paying the collections account because we could not afford an attorney at the time and because after all was said and done, we had been dealing with this for 2 years after we had moved out! To this day I still cannot believe that he swindled us out of money that he had said we were going to get back and that he said one thing and did something else afterward. I have heard from multiple other people I have met, that he has done something similar to them or to people they know. Rent from him at your own risk.
    - rae e.
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Property Management Companies in Missoula

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