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Professional Work reviews in Missoula

  • F
    As a former tenant, I felt tricked and was unfairly influenced to enter into an expensive and predatory lease agreement with Rent Smart after discovering that they had received an overwhelming number of non-consumer five-star ratings and reviews on Google and Yelp from the business owner's industry colleagues, friends, and family members - apparently, none of whom were ever actually consumers of the business. This in part is due to the business owner, Mary H, who is shown to have participated in a scam with others affiliated with the National Association of Residential Property Managers (NARPM) and the National Association of Realtors (NAR) - her industry colleagues - when she reciprocated by publishing her own non-consumer five-star ratings and reviews back to their business profiles from her personal Facebook, Google, and Yelp accounts. The scam is a collaborative effort with an obvious mutual incentive to produce artificially boosted overall consumer ratings, which creates an unfair advantage for Rent Smart over local and more trustworthy competitors, and causes undue interference by presenting a false perception to consumers who attempt to assess the business's true standing within the community. Meanwhile, the non-consumer five-star ratings and reviews received by Rent Smart were also advertised on their website where the reviewers were falsely identified as actual "clients and customers." Most of the non-consumer reviews appear vague in an attempt to further disguise the reviewers as such. As a result, I was given a deliberate false sense of Rent Smart's credibility. Furthermore, as a condition of my lease agreement with Rent Smart, I paid for a Move-in Condition Video, which was critical to protecting my security deposit, and was to have been performed at the time of move-in. Mary H failed to perform this service. When I requested the video she instead provided me with footage from a Narrated Video Tour used to advertise my apartment long before it was awarded to me - paid for by the property owner. A neighboring tenant claimed she too never received a Move-in Condition Video per her lease agreement, but instead was provided a 360 Virtual Tour. Eventually, I obtained Rent Smart's Pricing Structure for managing properties, which is how I discovered that tenants and property owners are double-billed for identical services, such as for Lease Execution/ Preparation/ Signing, Move-in Condition Video/ Narrated Video Tour/ 360 Virtual Tour, and Move-in Report with Photos. Evidently, double-billing is Rent Smart's normal business practice, which to my understanding is consumer fraud. I can attest to many of the negative reviews given by others as it relates to Rent Smart's discourteous treatment of tenants, invasive application process, mishandling of applicants' sensitive information, excessive and unwarranted hidden fees, and questionable business practices. Mary H also mishandled private financial information of mine by disclosing my savings account balance to a representative of an organization unknown to her at the time, unprovoked and without my consent. Allegedly, she and her husband also vehemently pressured the same representative to provide information, in which they were denied and repeatedly informed was HIPAA protected (highly sensitive medical information.) My experience with Rent Smart was a waking nightmare. When I finally attempted to terminate my lease per the agreed upon terms, Mary H threatened me with an unconscionable list of fees claiming it was an early termination - but it was not. During the entire transaction, Mary H maintained a condescending demeanor toward me and demonstrated an incessant pattern of deceptive and unethical business practices. She has yet to take full accountability over her actions. So, as recommended by the Montana Department of Justice and Missoula City Council, I have filed complaints against Mary H and Rent Smart Missoula with the Better Business Bureau, Federal Trade Commission, and Montana Board of Realty Regulation.
    - Adam L.
  • A
    I have used him for the same time and date and he has never cancelled on me, although I have had to change or make-up dates due to my conflicts.  He will discount monthly rates and is one of the best "deals" in Missoula.  Best of all, he knows music - teaches reading music and encourages students to learn music - not just learn to "play by ear" on the guitar.  His teaching style is patient and he can find a good point to comment no matter what mistakes a student makes or how slow they play!  I do know some people have traveled from as far away as Thompson Falls to have their children be taught by Chuck.  Excellent instructor whether a beginner or skilled player.  Uses the Mel Bay and/or the Hal Leonard books - and both are excellent.  I'm actually using both at the same time, with Chuck's encouragement, as they emphasize different things at different times.
    I recommend him highly.
    - David M.
  • F
    I bought Archaeology magazine for a train trip and thought well that was interesting read I'll get a subscription. I sent in the little card and shortly there after received a bill. I pay all my bills thru Bill Pay. The bank sent the payment. The magazine received the payment and processed the check. I have a copy of both front and back of the cancelled check. I did not receive the magazine. Instead I received letter after letter demanding I pay the bill. Call number one I was told I could be a thief and just trying to get away with a free magazine. Call number two asked for a copy of the cancelled check. I sent a hard copy to the address listed on one of the

    "Demand for Payment" letters. Call number three I was again treated like a criminal and informed the bill had been sent to collections and to clear up the matter I should just pay another $23.95. To which I replied "no thank you". I sent a second letter with another copy of the cancelled check and asked for either a remittance of $23.95 or please send the magazine. To date I have received no correspondence including the magazine. To be so rudely treated over a magazine subscription? Your kidding right. And then to have the bill sent to a collection agency. What the ....... Well you get the point. It's not the lousy money. It is the lack of response, the awful billing department and being accused of thievery.
    - Beverly D.
  • F
    The experience was horrible. We explained what needed fixing prior to Mark arriving at the house. The clock hadn't been serviced in 15 years and had stopped striking or chiming appropriately.  He arrived 1/2 hour late, and spent 4 hours working on the clock. The clock is a hanging wall clock with a pendulum, weights, spring, etc.  He took the entire clock apart and throughly oiled it up.  After putting it all back together (after asking to use our own electric screw driver, and paper towels), he noted it wasn't striking/chiming correctly.  Seems he forgot what the purpose of the appointment was.  It was 9:30 pm and he said he could a) take the clock back apart to try and figure it out, b) take the clock with him (we didn't know him) or c) come back. He also asked that we pay him 80% of the bill.  We chose option "C", and paid him.  [Note, Mark called back a few days later and left a message that he could come back and continue to work on the clock in 2 weeks time.].
    Note, the condition he left the clock in was horrible. There was oil all over the face of the clock and greasy fingerprints on the wood and glass.  We had to clean up the clock as best we could once he left.  We expected that a service person would have restored it to it's original condition from before he arrived.  This didn't happen.  Additionally, his tool box unorganized and messy.  
    The next morning, we noticed the clock stopped running. We tried to get it started again and it wouldn't. We called a clock company in Eugene, Oregon (Creative Clock where we purchased the clock), and were told the price for a regular service is $129 - which was less than 1/2 of what Mark charged. Additionally, they were adamant that given the type of clock we had, it should never be serviced in a customer's home.  
    Creative Clock (Eugene, Oregon) indicated the clock was a mess. The oil Columbia Clock Repair used was a very heavy oil (most likely a sewing machine or 3-in-1 type oil) and not clock oil (which is an ultra light oil).  Additionally, there was oil where oil shouldn't be.  On the spring, the same oil was also used which is supposed to be a different oil from the ultra light oil. Finally, there shouldn't be oil in the hammers, either,  but there was.  When oil gets in there, it gums up and then gets thick and sticky.  Basically, the clock  was coated in oil.
    Creative Clock repaired our clock for $129. Therefore, we were out $200 from which Mark with Columbia Clock Repair broke it, plus $129 to get it fixed.  We called Mark with Columbia Clock and left him a voicemail message that the clock was broken and that we wouldn't have him return to work on it.  If he was a reputable person, he would have offered to return the $$ we paid when he effectively broke it. We never heard back from him.
    Unfortunately, the clock industry is not regulated and therefore, anyone who thinks they can work on clocks often do, yet aren't trained.  Based on our experience, we would not call Columbia Clock Repair to perform any clock repair or service again.  

    - Lauren T.
  • A
    I needed to have my knives resharpened after almost 4 years of heavy use.  There was no one in Seeley Lake able to do this job, so I googled "knife sharpening Missoula" and found Matt at Scapegoat Sharpening.  He was the ONLY individual I found listed.  I took the risk of contacting someone I had never met but couldn't be happier with the result!
    Matt works nights, and so it took a few days for him to get back to me.  I dropped the knives off on a Tuesday and picked them back up on Friday.  I checked them out when I got home and found them "wicked sharp"!  Wow!  I am confident the excellent sharpening Matt did will last for several years, at least. 
    Matt was extremely professional, and I'm thrilled to once again have my knives back to peak performance.  I highly recommend Matt for his excellent work!
    - Kristin J.
  • D
    I went to Now Care upstairs and opted not to go and pay the prices to visit the ER. I had flu like symptoms. The people at the desks were rude and corrected me when I knew exactly what I was talking about. They seemed more interested in talking about their hair and nails than taking care of any of the patients. Also while I was there, multiple people went ahead of me, making me wait for three hours. I will not go back.
    - Kyrstyn M.
  • D
    Overall, I would say my wife and I were very displeased with the service we got from Clark Fork Realty as property managers. When we first moved into their rental unit, we noticed that 3 of the big double windows on the main floor didn't lock and couldn't be secured. This problem was pointed out to the manager, Vickie, and she responded saying they would get them fixed. Over the course of about six months of emailing and phone calls (all unanswered) we finally got a response saying they had to wait for the home owner to approve the repairs. Moving out 2 months shy of a year at the rental, and not once did they come by for measurements or have a window person come for an estimate. The house was nice, the location great, but their management ruined it for us. Never again would I rent from them.
    - Ian D.
  • B
    They are about the only ones who have decent coverage in Montana. They seem pricey, but I guess they are okay. We don't have a lot of options for providers. If you have another provider, most of the time you have more dead spots than spots with service. Verizon really is the best company in Montana for coverage. At that point, price doesn't really matter. I had an unlimited data plan, but I cancelled it because it was $60 a month for two phones, which is a little ridiculous when you're already paying for Internet at the house. If you go into the store, you usually end up being there for about an hour.
    - Liam L.
  • F
    When I arrived at the shop I was worried. They are located on Toole in a hard to get to neighborhood. The store had one parking spot that was taken so I had to park a block a way and cross very busy street to get to their business. When I came into their shop is felt like a sleazy auto shop. The man that helped me was vague when describing what was wrong with the bike and kept writing down more and more on the ticket. All of a sudden the bill went from $23.00 (when it was just the break) to $91.00  because I needed this part or that part to make it rideable. But what do I know...I trusted their judgement and paid the $91.00 to get the bike fixed. The next day when I picked up the bike and rode it down the hill... there still was no working back break! So I took it back to the Bike Doctor. I have never been treated so poorly in my life. Not only were they rude to me, but they refused to even look at the bike again (to tell me what was wrong with the job they did) without me paying more money. I promptly left the store never to return again!
    - Alicia K.
  • A
    The cardiologist was good. The hospital was excellent in all respects. The surgeon was outstanding. Everyone knew what they were doing and everything went right. The nurses and staff were excellent. I would go to St Patrick Hospital again.
    - David L.
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Professional Services in Missoula

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