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Auto Service reviews in Manhattan

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  • We had an APPOINTMENT on 8/16 for the replacement of a seat
    clip that had failed in the back seat of our F-150 truck. We said we could
    leave the truck for 1 week and pick up the following Friday 8/23. Ken Long
    said, and quot;it shouldnt be more than a few days to fix. No problem.and quot;
    We called the day before we were supposed to pick up the
    truck (Thursday 8/22) to verify it would be ready. Ken stated, 'the part hadnt
    arrive but should be in today so just swing by after lunch to give us time to
    install it.and quot;
    We arrived at 3:30pm to pick it up and a different tech
    said, and quot;Your truck isnt ready. We couldnt get to it because we had to fix
    our bosses car so we had to do his 1st.and quot; We were fairly upset since we
    drove 40 miles to pick up the truck and wasted a trip. The tech said it would
    be done Monday by lunch for sure, just call before you drive all the way to the
    dealership.
    Call Monday 8/23 at 9:00am to tell Ken we would be in after
    lunch. He checked on the status and said THE PART HADNT EVEN ARRIVED! He said,
    and quot;it was ordered the previous Thursday but should arrive today.and quot; So in
    other words, the day I originally called to check that it would be ready as
    promised on the 23rd, they hadnt even ordered the part. SIX DAYS AFTER THE
    APPOINTMENT. IT SAT THERE FOR A WEEK WITHOUT ANYONE LOOKING AT IT.
    8 days after we dropped it off for our
    and quot;appointmentand quot; we absolutely had to use the truck so we picked it up
    Monday the 23rd not fixed.
    I called everyday to check on the part that never showed up.
    No one from Bozeman Ford ever initiated the call to let us know what was going
    on with our service issue.
    Finally the part arrive (the part is a tiny plastic lever
    clip by the way) September 6. We made ANOTHER and quot;appointmentand quot; for a
    same day install. Ken said, it shouldnt take long. Maybe 30 mins to an hour at
    the most to pop this clip in.and quot; We dropped it off and ran an errand while
    we waited.
    We picked the truck up 1 hour later only to find a bill for
    3.5 HOURS LABOR????? When we balked at this Ken immediately took the service
    invoice back to the back. He returned with the bill knocked in half. The fact
    that they could even do that so quickly shows they were inflating the charges
    to begin with! Not to mention the cheapy paper mat they put in the car so they
    dont and quot;dirtyand quot; it? They charged us $9.50 for that! What?? We spent
    $40,000 on this truck from your dealership and you nickle and dime us for a
    paper service mat? Classy move Bozeman Ford.
    It took them 23 days to fix a plastic seat clip? It cost us
    of over 80 miles of driving back and forth for all these
    and quot;appointmentsand quot; that werent appointments at all. They didnt even look
    at the truck until I called to see if it was ready the day before they promised
    it would be. We missed 2 days of work (my wife and I both) running back and forth
    to the dealership only to be turned around or out and out lied to. Then we pick
    it up FINALLY and they charged us 3.5 hours of labor when we only dropped it
    off 60 mins beforehand? We expressed our outrage and anger. Ken said he would
    have a Customer Service person - Jan - call us the following Monday or Tuesday.
    That was 2 weeks ago. Needless to say we never heard from Jan.
    Even though this dealership is the only Ford dealership in
    our town, and even though we bought this truck NEW from them. We will gladly drive
    90 miles to the dealership over the mountain pass just to avoid dealing with
    not only gross incompetence, but actual fraud. They certainly lost our future
    sales and service business and we are making sure everyone we know understands
    what incredibly poor service we received. Just because someone is the only game
    in town doesnt give them license to rip off their customers. You could get
    better service and a higher quality experience from anyone else other than
    Bozeman Ford
    - Michele M.
  • Sadly no longer in business.
    - J T.
  • We use them because they're the best. They're honest, efficient, and personable.
    - l y.
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Auto Services in Manhattan

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