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Urgent Care reviews in Helena

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  • Please note that the business is called Urgent Care Plus not Helena Urgent Care.  The address is 39 Neil Avenue, Helena, MT.
    On 11/21/12 my college aged son was seen by Dr. Pujol, at Urgent Care Plus, regarding some sleep difficulties he was experiencing during his first semester as a freshman.   My wife and I were concerned and she accompanied our son to the appointment.  Dr. Pujol was quite helpful and prescribed a sedative at 1-2 capsules every night dosage.  The prescription had three refills.  Dr. Pujol also stated that using Urgent Care Plus would be appropriate for continued care for our son.  This was welcome information since we had recently relocated to Helena and my son was away at school for long periods of time.
      
    Over the course of the remainder of the semester my son found that it routinely required 2 of the 5 mg capsules to aid
    him to go to sleep.  Even though he did not use it on weekends and had a refill remaining on the first prescription we
    decided to return to Urgent Care Plus to see if we could get a 10 mg prescription for two months, which would last until he would return to Helena for his spring break in early March.  We met with Dr, Dea on 1/4/13.  Dr. Dea stated that he did not refill these types of medications and we needed to have a primary care physician who could provide continuity of care.  While he did
    refill the prescription he was condescending, condemning, and rude.  It was like we were being treated as a drug seeking patient and I was shocked. 
    What Dr. Dea told us was not only in direct contrast to Dr. Pujol?s information, it was delivered in a amazingly poor fashion.  The nurse came in afterward and tried to soften it a bit, saying that we could continue to be seen at Urgent Care Plus. While her effort was appreciated it did little to change our extremely negative experience.
    I subsequently wrote a letter describing our experience to Dr. Mark Ibsen, who owns Urgent Care Plus and did not receive a reply.
    - James R.
  • Poorly.  While the PA was adequate the front staff was brusque and insisted on full payment up front even though we are insured.  They didn't even bother to look into our insurance, they wanted to be paid before we could see a doctor.  The PA (not a doctor) was OK but didn't seem to know if the prescribed antibiotic was safe for her in the first trimester.  Whole experience made us feel like we would have been better off waiting to see the regular doctor.
    - adam g.
  • I thought Helena Urgent Care provided excellent care and were attentive to the patients needs. They will see you quick, have reasonable pricing and have excellent service. Specifically my son went to seen them and they took really good care of him.
    - suzanne e.
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Urgent Care Centers in Helena

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