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Hvac Repair reviews in Clinton

Real People ~ Real Reviews ~ Real Results

  • Phenomenally . There is no better group for a reasonable price in Missoula. My old garage heater had a broken fan that no one could find a replacement part for. I checked around locally for a new unit installed -Hot Dawg heater. I had checked out the specs before hand. First I really wanted to know whther the old heater was salvageable, The estimates I got ranged from $1900 to $3000. I checked the price for the unit on Amazon, and it was around $650. So the prices were totally disproportionate to the job. So I decided to order the unit fromm Amazon and them get a local installer. I had an installer lined up and then he had a family emergency and he disappeared. Missoula has a huge number of HVAC people . I made a list and started at the top. Many refused to assess or work on the old unit period. Many others were insistent that I send my unit back to Amazon and buy the identical unit from them. They had all sorts of reasons that they would not install the new unit. Like couldn't warentee goods they didn't buy ( Total BS as Hot Dawg has the warentee.) They merely had to warentee their own workmanship. Real reason --greed - esp Tempright who I will never use again$$$$$$$$$. I was about to give up when Hotchkiss came up on my list. They sent a service man straight out. (I had been heating the garage and water tank in there with very pricey electric heaters. ) He carefully went through the old unit and then said he had been in the business 10 yrs and couldn't feel safe with working on the old unit. He did try but there were no wiring diagrams available anywhere. He felt the Hot Dawg was a much better bet and much higher in efficiency and I should just trash the old unit and put in the new one I had. He called his boss and explained the situation. Then I talked to the boss. He suggested he send out his installation crew and they would install the Hot Dawg and get all the conversion parts and charge me $550 and not charge me for the service call. (It should have been atleast $150). 2 days later, Christmas eve, his crew was there. There were knowledgeable, polite, responsive and responsible. In under 3 hours, the old unit was out. They had all the conversion parts to fit the gas line and the chimney and securely mounted it, got it going and checked everything. Total time for 2 guys was about 3 hours. They even hauled away the old unit. I can't praise this company enough for their honesty, respectfulness and interity and very reason price for services rendered. Please use Hotchkiss so they stay in business. We need more companies like them.
    - Jan N.
  • I turned all the water off on the furnace and called temproght. It was on the weekend and the technician suggested I wait until Monday which I did. They sent a serviceman out who diagnosed the problem as a faulty pressure reducing valve. He wanted to put a different kind of valve in and redo my intake piping with very expensive copper pipe. I refused and told him that I was sure that the existing valve could be replaced without a problem. I located a replacement valve. He was insistent that he go pick up the valve. I said I could pick it up while he was doing the annual maintenance. He refused. He went to the supply store and charged me time and mileage and charged almost 2.5 times the retail price of the valve. and bought a new pressure relief valve.The total bill was over $600. Then he failed to purge the system and didn't turn the zoned heating valves all back on. The pipes started banging in the furnance every time it turned on. It turned out that the expansion tank was faulty. I had to find another repair man to fix Temp right's mess. So it totally out $800 for what should have been a $200-300 job. When I called the manager they refused to lower the bill stating their billing was standard business practice. Do not call Temp-right if you have any choice.
    - Jan N.
  • When I called them, they immediately knew what the problem was. A guy came out to fix the problem who was not experienced with heaters, but was more of a plumber. He claimed it took him 5 hours to fix the problem, however, I feel that someone with more experience could have fixed the problem much quicker. I called them at 8am on their 24 hour service line and they arrived around 9am.

    UPDATED ON 05/10/2012:

    See above. When I got home I received a bill for close to $500 which I was told was a discounted rate.  I offered to pay them half as the problem should have been found on the inspection and they sent out an unqualified person to fix the problem. They refused and now have put a lien on my house.  If that wasn't bad enough, they left me with an unsafe situation with the replaced pop off relief valve not properly drained in a visible place into the floor drain as it was before they changed the valve and is required by code.  The relief valve has either over pressured or over temperature after their fix and has flooded the area around the boiler and now I'm going to have to call out another repair person to figure out the problem with the boiler and go to court to counter sue them to get the lien taken off ad make them pay for their faulty service.  Boiler relief valves need to be checked every 3 years. This boiler is 7 years old. This company inspected it 2 years ago and this year and on neither occasion checked the relief valve or replaced it as is recommended in hard water conditions.  Now they have left me with more than a head ache, they left me with a totally unsafe condition and a court case to deal with and I have to find someone competent to fix the mess they left behind.
    - Jan N.
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