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Plumber reviews in Butte

Real People ~ Real Reviews ~ Real Results

  • When I phoned this contractor I very specifically stated that I was calling to get my line shocked at the recommendation of the Water Company here in Butte. I even explained to the lady who answered the phone that I had already torn down drywall and put two heat guns to the pipe entering my home and, when that had not worked, I was calling around to find someone to shock my line. I asked if this company did this and she said yes. I explained that I had left messages with five plumbers and or contractors in town and I intended to use the first one that got back to me that said they could do this specific service I had asked for. Lockmer was the first company that called back—the very next morning—saying they could send someone out. When that service technician showed up at the residence, he said that he could heat the pipe but did not have the machine to shock the line. He stated someone else had that machine. My son who was at the residence to meet the technician explained that the only reason we had called was to have the line shocked and that he had listened to the conversation I had with the woman who had answered Lockmer’s phone the day before and that he felt I had been very specific about what service was requested. The technician called the shop and was informed that whomever had had the machine out had brought it back to the shop and he stated he would go get it. My understanding is that when he got back to the shop someone else had again taken the machine so the technician offered to go rent a machine—charge it to me and add it to the bill—and come back to shock the line. My son rightfully told him that he would seek service with another company. The technician also told my son that we would not be charged. Yesterday I received a bill from Lockmer saying: Description: Journeyman VS-Customer called for frozen pipes. Journeyman went to residence to look at problem then went back to the shop to get the thaw machine and it had already been taken out by another journeyman. When he called Cody back to tell him that he was going to rent a thaw machine, Cody told him he would get someone else because we were not reliable. The weather has been well below zero for days and this was not the only freeze up. We have a one hour minimum charge and we are only billing for 1/2 hour as a customer courtesy.” No mention here that we were told we would have to PAY for the rental—that that charge would be added to the bill… If this is how they do business then I am surprised that they are still in business.
    - cathy h.
  • Employee sent out Thursday to scope job and estimate costs. Said he would return next morning (Friday) with parts and do job. Estimated about 3 - 4 hours. Friday morning another employee showed up. Had to scope out job again with him. Then he left to purchase parts, returned and did job. Was charged for first employee's time and second employee's time, even though I had to explain job twice. Total time 4.5 hours. Not my fault. Job poorly coordinated, costing me extra half hour expense. At $82 per hour, costly !!!
    - EA Andy J.
  • Total rip off. Was quoted $773.00. This included the $60.00 diagnosis visit. We discovered that the part was only $300.00 and available free overnight ship from AMAZON. We called about this and questioned the charges with representative Alan. He said they charge by the job. Not knowing how long the job would take we agreed (although he did knock the price to $700.00) and the plumber, whose name was Guy was here for a total of 50 minutes from start to finish!!! I called and spoke with the secretary and asked that the manager call me as I wanted to discuss this outrageous charge with him. A week passed. No call. Wish I had read these reviews first. Do yourself a favor and avoid this rip off company at all costs.
    - SABRINA L.
  • Lockmer Plumbing Heating and Utilities Inc have shop charges, you know what I mean? By a unit scale, they pay their plumbers so much and then there's the shop rate, you know, so they need guidelines or whatever you wanna say. For quality, I think they're very good. Good responsiveness.
    - Gary M.
  • We called Gino for a price quote at his convenience.  He called back almost immediately.  We set up a date & time for him to do a pre-survey of the job.  He called before the appt to verify it was still a good time.  He was prompt and courteous.  Called us back with the price quote within the hour!  He checked with us to be sure it was not an emergency situation, which it was not.  Advised us it would be a couple of weeks before work started, which was fine...Gino called a week ahead of schedule to see if we would be available for installation on 11-25!  We were thrilled to say the least with company coming for Thanksgiving.  He showed up ready to work the morning of installation...went right to work...was very efficient and tidy....This guy is professional in every sense of the word!  Only wish more contractors were like him!!  Would I recommend him?  YES!!!!!  Wish we could clone him in fact!!!
    - Robin S.
  • We could not get a local plumber to come for several days.  My husband and son were driving down the street and saw a plumbing truck from Galle Plumbing from Anaconda in front of them and waved them down.  They were at our house the next morning at 8:30 a.m. and we had hot water by 10:00. 


    - Judy G.
  • After a huge fiasco trying to find a plumber (with no success) to install a hot water heater for us, my husband and son saw a Galle Plumbing and Heating truck on the street and flagged them down.  When asked if they could install a hot water heater for us, they replied that they'd love to and gave my husband the phone number for their office to schedule it.  When we called the office, we were informed that a new water heater would cost approximately $500.00 and approximately $400.00 to install it, however, if we wanted to  buy our own new water heater, they would  be happy to install it.  The appointment was scheduled for 8:30 the next morning, they were at our house PROMPTLY at 8:30 and we had hot water by 10:00 a.m.  This, after having been without hot water for 3 full days!  The plumber and his assistant were very knowledgeable, very courteous and very professional. We were able to find a very good hot water heater for $417.00, saving us a substantial amount of money.


    - Judy G.
  • WE Had to hire a master plumber to fix the toilet and sewer pipe in the basement. We are in need to raise the floor under the house. Best advice is avoid having anything to do with John Chupein Alltrade Home Improvement so your home does not become deliberately vandalized. Found out he does not pay his judgments either. If you use him, make sure he has done his work correctly, take a couple of weeks then pay him if is done right. Make sure you get a copy of his license and insurance as well as make sure he gets the permits that is required. Ask to see them, or call your local inspectors code reinforcement  see if one has been taken out.
    - Vera M.
  • I asked around Facebook, and every body told me to contact them. They were very fast to respond, and had a good price. I liked that they responded, a lot of people don't even respond, and they resolved my issue.
    - Julie L.
  • Awful. Their website and front office both claimed to know how to work on wall heaters, but that was obviously a blatant lie. Within the first 10 minutes of his arrival the worker was dumbfounded and had no idea what he was doing. After trying to reference the owners manual and calling tech support he still had no idea what was wrong and just stared at the heater for a good 15 minutes. There was a lot of back and forth on what it might be and then he finally concluded that it must be the transformer. He didn't have one in stock so it would have to be ordered. The visit lasted from 10:30 to 11:30 and somehow I was billed for 2.5 hours at $79/hr. That was on May 3rd. A month later he came and replaced the transformer and quickly discovered that it was not the issue...another hour of time billed. The next action he took (a full month after the second visit) was calling Tech Support and talking to them for an hour and half trying to figure out what the problem might be. I was billed $118 for this phone call; a call to train this so called "professional who knows how to work on wall heaters" how to do his job.  Finally, on August 1st, he returned to replace a couple of switches. This again failed so he replaced the thermostat and it seemed to fix the problem. Again, this visit only lasted from 9:30 to 11:00, but I was billed for 3 hours...totaling $237. When I received the bill and saw how outrageous the total was for everything and all of the overages in time I was appalled. I called the office to complain and the lady just laughed at me and said that the extra time was travel time to and from the office (still extremely over-exaggerated) and that it is "standard practice" to pay the labor time required for calling Tech Support. She was not understanding or polite about anything so when I told her she would not be getting anymore business from me or my family she just happily sighed and said "that's fine". I find everything they did very unethical and would never recommend them to anyone!
    - Jenelle S.
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