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Moving reviews in Bozeman

  • A
    Very well. They were right on time and very pleasant. The price is maybe a little high (for this area) and there is a 2 hour minimum - so it was rather expensive. But I would use this company again - provided I have 2 hrs worth of work to be done.
    - Pamela S.
  • A
    Olsen & Fielding Moving Services did a wonderful job moving our entire household from Sacramento CA to Bozeman MT.  Curt Olsen came out to do the initial estimate, which he was very professional and understanding to the specific needs and concerns that I had. Rose Olsen handled scheduling and coordinating our move - she was great to work with!  

    Once moving day arrived, the crew that came out to load everything were fabulous - kind, patient, understanding to my requests and concerns, and very professional.  Since moving can be so very stressful, and I was pretty darn stressed and tired that day, the entire crew helped to put us at ease that all would be taken good care of, which it was. And i was really grateful for their reassurance.  Once at our destination in Montana, the unload was coordinated by Olsen & Fielding's own driver, and he was wonderful!  Unloading can still be stressful in trying to figure out how to set up furniture and where to put things, but his sense of humor and patience was awesome considering my mind was overloaded in trying to figure out our new home and how to set it up.  :-) 

    Choosing to have Olsen & Fielding Moving Services move us was the perfect choice and I could not have been more pleased.  Nothing was damaged or broken (which can be totally unheard of when moving) so I was super impressed that everything arrived in such great shape.  To anyone that needs a moving company to help with their move, I would highly recommend Olsen & Fielding Moving Services!  

    - Dee Dee N.
  • A
    It went extremely well, as usual!
    Since Caring Transitions of Bozeman opened 2.5 years ago and started to relocate Seniors as
    part of the Total Solution services offered, we have teamed up with ?On The
    Move LLC? and after more than a dozen projects achieved together, Zach Willis
    proud owner, has provided superior service every single time.  All of Zach?s team members have proved to be
    hard workers, dedicated, efficient and pleasant to work with. At Caring
    Transitions, we work with seniors in time of crisis and I must say that it has
    been a pleasure for our customers to have their precious belongings moved by a
    team of caring, polite, fun and enthusiast employees.
    I must command Zach for his reliability, prompt
    communication and attention to details! Zach is friendly and treats everyone
    like family. I encourage you to use ?On The Move LLC? services because I know
    that Zach and his team will come prepared and go the extra mile to give you the
    best service possible!
    Johanne Lebeau, Owner at Caring Transitions of Bozeman
    - Johanne L.
  • A
    This company was top notch from beginning to end.  Zach has an excellent crew; they all were very efficient.  The crew showed up on time and immediately got to work loading our office items into the moving truck.  They were very careful with our office equipment and did not damage a single item.  At our new office location, all items were unloaded into the appropriate new office areas and everything went very smooth.  I would recommend this company for any type of move that you have coming up in the future.
    - Sherry H.
  • A
    Todd and Whitney were wonderful to work with - they were helpful, responsive and professional.  There were no surprises, and they moved me all the way across the country for a great price.  I'd highly recommend them.
    - Sarabeth R.
  • C
    We liked that they were excellent workers and worked very hard. They used their time wisely. However, they didn't estimate the truck size properly and even took some items that we didn't want them to take. They said that they could not promise anything on when we would recieve those items back. Because he took a large unit that we didn't want him to take which was specified before they began the work for us, that caused the truck to be over packed. The truck could have been packed a little bit better and there was some minor damage that was incurred to some of our systems. The workers were fabulous, but it wasn't the best customer service that we received.
    - Lawrence J R.
  • A
    They did have to contract some of the move in the Portland Oregon, but they were in charge of the entire move. Frankie, the driver, was awesome! He made sure he talked to all my neighbors on both ends as far as blocking driveways and what would be expected for them. The move went well. They were really easy to work with. They went out of their way to work with me on the timing delay of moving into my house in Montana.
    - Stacy M.
  • D
    The first, I moved from north of Bozeman into Bozeman. All went well until after the Mergenthaler crew left, when items they reassembled started to fall apart and/or show they weren't reassembled properly. The bed fell through the frame to the ground. My desk was disassembled for the move and was not put together properly; one leg is still askew, and is completely crooked. One drawer of my dresser no longer works properly as the mechanism was broken during the move. When I wrote the company about my situation, I heard absolutely nothing back.
    The second, my next door neighbors in town moved, and their Mergenthaler crew dragged their moving van into and through my boulevard trees, breaking numerous branches. When I went over to talk to the crew to ask them to be careful when they moved the truck, they all ignored me. Completely. When I called the office Stacy, who answered the phone, was not helpful, saying she would only call the crew and ask them to move the truck out of my tree where it was currently parked. They not only did not move the van, but they broke more branches pulling out, when they left.
    I can't believe this company can stay in business with this level of customer service.
    - Cheryl M.
  • B
    The experience was a good one. The guys were easy to work with, friendly, very efficient, and had a sense of humor. Nothing was damaged or broken in the move. They helped me finish some last minute packing.
    - Sandra O.
  • F
    I'm still assessing the damage. So far, I've barely made a dent into the storage unit and I'm really quite concerned as to what else I am going to find.
       Several irreplacable glass keepsakes were broken.  None of the glass I've come across so far was wrapped in anything, even though several boxes of newspaper and a pile of bubble wrap were available - 1 glass piece was even on the bottom of a pile of canned goods!  An irreplacable heirloom baby sweater I had packed in a box with little else; they decided that box needed more packed into it - so they took an unemptied oil burner and threw it on top (spilling the thick, used oil all over the sleeve) then to top it off, they tossed in some sand sculptures from my wedding (spilling those as well.)  My bouquet from my best friend's wedding was also completely destroyed.
       Clean clothes that were hanging in a closet were packed into a filthy box with gardening supplies (including miracle grow granules) - obviously not able to be worn until I get them laundered.  Nice shoes were shoved into a gym bag with other shoes - several pairs are crushed and/or scuffed and 1 pair of beaded sandals is now missing a couple of beads.
       I have not been able to work my way back to my nice dining room table, but other smaller tables are on top of it with no protection in between. An old table cloth is folded right next to it though!!  At least one of the padded dining room chairs has a tear in it.  They are so precariously stacked on top of boxes, barstools and other things, I can't get to them all to see how many others are damaged.  I can also see a pile of antique books (another sentimental thing and a complete set of 15) stacked (without any kind of covering and not in any kind of box) in a back corner of the storage unit.  There was a section of the storage unit were they stacked boxes of heavy books (which I had packed weeks ago and were therefore first to be ready to go) on top of lightweight plastic containers. Some (if not several, since I haven't located all my plastic containers) are broken.
       Even if nothing had been damaged, they did a very poor job packing. I even tried to make it easy by grouping items together so that they would be packed together, but they spread them out.  For example, I had several decorative bathroom items on a counter next to the small box to put them in (preferably with the glass items wrapped.)  They had these items spread out between 4 large boxes mixed in with canned goods and other foodstuffs.  The small box was perfect for these items when I unpacked those large boxes and repacked the bathroom stuff into it.
    - Tracy T.
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Moving Companies in Bozeman

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