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Home Remodeling reviews in Billings

  • F
    Matt Welch
    We hired Matt and 8/17 and started writing checks as he wanted to be paid upfront for materials. To date I have written $26,577.24 in checks total. The last check was written to him on 11/21/2017 and it is now February 2018. Total job was for almost $36,000. Contract stated $17,900 up front and $17,900 upon completion. So far I do have a new roof and he did fix the leak in my kitchen and do mud and texture but that job started almost 2 weeks after he promised to start with no responses to text messages after we paid a baby sitter over $300 to watch our twins and he never showed. I sent him an email 11/8/17 and threatened to fire him after his 3rd no show and no response and requested a refund so he promised to show. He felt bad and promised to install new light fixtures I didn't ask for (I paid for them, he installed). He is nice, charming and promises to do all these "extras" which can seem great at the time. I have requested written quotes on additional work that I need and never received, he just ball parks the figures and tells me I'll charge you around $x.00 or we'll work something out. Since November he abandoned my job until January to complete other projects (two out of town, several in town) and had multiple issues with his crew. He never arrives on time to the job site. I still do not have 4 of my windows or even proof he paid for them and the 6 he did order were the wrong size and he installed the front windows and they don't line up. He had his employee rip off the layers of asbestos and lap board siding and exterior trim off of my house and I had a 2 inch hole leading outside around my front door and a hole above my one year old son's crib that was not addressed by him for over a week and a half and I had to shove plastic bags into the openings to keep out the cold because he wouldn't answer my texts regarding that. His "crew" show up and "work" for 2-3 hours and now I am dealing with them stealing equipment from the job site and holding it hostage from him until he pays them! The job site is sloppy, we have dogs and there are nails and broken wood everywhere and they broke a basement window and didn't tell me. I have texted him 6 times this month and not once did he respond until I again threatened to fire him for failure to deliver supplies that I paid for - a $7816 siding check and a check for $3800 for windows. Last Wednesday he finally showed with siding and 6 of the 10 windows I paid for (again wrong size, supposed to be 72 * 32 and showed up with 63 by 34) and refuses to show me a receipt for them which I need for my tax return. He wanted $3000.00 more last week for materials and payroll and showed up at my work 2 times and yelled at me and threatened to leave doors and windows not installed unless I gave him the money. He also threatened to rip materials off of my home because I wouldn't give him more money. He started the siding on my house but it doesn't line up and is off by 2 inches and he is nailing at the top of the shingles instead of the nail line so all of the shingles are loose and also chipped where he cut them! He had some former employee barge into my living room this past weekend and get in a fight in front of my boyfriend and I, my 11 year old daughter, and my 1 year old twins which really upset my children and I. I found out he is not licensed or insured and never obtained any permits for my home. When I confronted him he told me I was supposed to get the permits, not him. There are things in the contract that he is charging for that haven't been done, such as installing rain gutters as my roof was done 4 months ago. Not ONE project he has started has been finished. A kitchen with no leak BUT cabinets were not rehung have GIANT BOXES in my kitchen and he left multiple tools all in a pile and the project was started in October (it is now February). He told me is tired of me threatening to fire him (I have threatened two times now including last week) and told me I should be grateful and texted me nonstop for almost a week demanding more money. Hopefully I will be able to get my materials but he won't tell me who he ordered through so I have no proof the materials are paid for or even ordered at this point. I am so tired of his excuses and just want the job done. He started installing siding and it is not lining up properly and I pointed it out to him and he doesn't see what I'm talking about even though on one side of the door the siding is 2 inches below the other side which I also have photos of. I looked him up on Angie's List and BBB after I started having major issues and see these other reviews so this is a pattern for him, not just the first time. Big mistake and one I will not make again. I have told him multiple times that his financial, staffing and equipment issues are not my problem, I am a customer. I plan on consulting with an attorney to find out what, if any, legal any recourse I may have; although if I take that route I am likely never going to see a penny of what I paid in advance refunded to me. Bottom line: Do NOT hire this guy unless you have no rush on your timeline and don't mind projects not being completed and want to throw money away. If you do, make sure to have him put a time frame on the contract and go with him to buy supplies. Do not be fooled by his promises to do extra work. On 2/4/2018 he swore up and down gutters would be installed and yesterday he did a no call, no show and of course materials are not there. The insurance job is $35,935.15 and I believe Matt owes me at least 10,000 for work paid for that was not completed. I have filed multiple complaints, will be filing a police report, and plan on taking him to court to wait in line for my money. I have multiple pictures of the incomplete work and hundreds of text messages including ones that tell me I am "screwing him" and being unreasonable. The employee he fought with at my home came back the next day and took 3 ladders and screamed at me that Matt has a gambling problem and owes him $1200! Update: I am firing Matt and hiring someone new. He does not have alicense, insurance or permits as per his own contract and the licenses he is trying to show me expired 4/2017 which I have confirmed through the state by calling and speaking to someone he referred me to talk to. I now have to pay someone else to finish the job.
    - Selinda T.
  • A
    JRB Construction Inc
    Unfortunately the job took longer than anticipated but considering it was the middle of October when they started we had some weather to deal with. They also ran into problems that couldn���t be seen and that Jeff didn't ignore and just cover up. Once the old siding was removed areas of dry rot were found that needed to be fixed before going any further. There was also a gap in the foundation between the original house and the addition that had to be filled to prevent water from running into the crawlspace under the addition. We had hoped the old insulation, what there was of it from 1949, could be replaced without removing all of the outer wall covering but that wasn't possible. It was found that all of the windows that were installed when the vinyl siding was put on weren't anchored, they were just held in with caulking, so they had to be put in properly before the new siding could be put on. Also, the doors that were put in then weren't installed properly so that too had to be fixed. There was tile on the floor in front of the front door and while fixing that door Jeff broke one of the tiles. He was very apologetic, but I told him I was glad he broke one. I hated that tile but didn���t have a real valid reason to replace it. It just no longer went with the carpet we had installed back in 2015 due to major water damage after repairs were done due to hail damage - that work was NOT done by JRB but by someone my insurance company recommended so I had to hire JRB to fix that. The whole project took a little over 2 months but we are extremely satisfied. After this last cold snap we noticed that the furnace didn't run nearly as much as it did last winter, and the house is much warmer so we are very happy we did the insulation. They also found that some of the gutters needed to be replaced. Rocky Mountain Gutters was contracted to do that. We are very happy with the work that JRB did and our house now looks like a new house.
    - Sandy K.
  • A
    Kitchen Tune Up of Billings, MT
    As planned with the only hiccup being a cabinet door that the door company forgot to manufacture, and an installer down with the flu for a couple of days. But those things are unforeseen and no one's fault. We are VERY satisfied with this contractor and plan to use him in the future for other remodeling projects.
    - Darla E.
  • A
    MHS Construction
    the project went great. Completed 2 weeks early on budget. Rich coordinated Electrician, Plumbers, Fireplace install, drywall, cement hearth for fireplace. All on time when he needed them. Highly recommend My Handyman Service and Construction Inc.
    - Monte W.
  • A
    JRB Construction Inc
    We have done extensive remodeling on our home for the last 8 years or so, and Jeff has done all of the work-from completely replacing our kitchen and 3 bathrooms, adding wood floors and stairs, replacing windows, etc, and we really love the work he does, and the attention to details. We plan to do more remodeling in the future and he is the contractor we hope to always have him do our work.
    - Beverly M.
  • A
    Kitchen Tune-Up
    We had a very positive experience with Mitch Petty and his crew.  The quality of the cabinets exceeded our expectations in both materials and workmanship.  Shipments arrived on the scheduled dates and the installation dates were met on the dot.  The installation went smoothly with real craftsmen doing the work.  Their attention to detail made our new kitchen beautiful.  They cleaned up the construction mess each day before leaving the job site.  We have no complaints
    - Tom T.
  • A
    Kitchens Plus Inc
    Sheri was wonderful to work with. She provided the design to us the morning after she was here! It was well laid out with graphics of what it would look like post remodel. The cabinets and countertops she suggested complimented our flooring and fit our tastes perfectly! She was available for any questions we had during the process. My wife and I were very pleased in how pleasant the whole process was. We highly recommend Sheri and Kitchens Plus for any kitchen remodel!
    - Steve B.
  • A
    Tom Edwards Construction

    Tom was great to work with. He has great attention to detail which takes a little more time, but gives you fantastic results. He was open to the changes my wife requested. The job entailed a lot of crown molding and other detail. His work is impeccable.

    He showed up at 9 am every weekday morning. This was nice. It gave us a chance to get going and have coffee in the morning before the work commenced. One Friday morning he asked to start at 8 am. This gave him more time to get the kitchen ready for as much use as possible for the weekend.

    The room was always isolated from the rest of the house with plastic sheeting. This kept and construction dust out of the rest of the house. He would pick up his tools and clean the kitchen every evening before leaving.

    He was always friendly and willing to explain anything we had questions about. He did excellent work. We highly recommend him. 

    - Steve B.
  • A
    JRB Construction Inc
    I am so happy to have a nice gate and 2 doors that actually close the way they are supposed to. It is also nice to have new windows in the garages that aren't broken or cracked. The work was done in a timely manner and everything was cleaned up.
    - Sandy K.
  • A
    Carlson Plumbing
    The plumbing shop was a father and son, they were both very friendly and professional. Incredibly fair on the price, and they got the job done when I needed it done by. They did an incredibly clean and professional job. I love the my new bathroom! I would highly recommend using Carlson plumbing!
    - George M.
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Home Remodeling Contractors in Billings

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