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Egress Window reviews in Billings

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  • First I will say that when I first tried to contact them through their website, I never got a response. Then I tried through Angies list here as they had a coupon for setting up an appointment, there was not only no response but no coupon either. So i eventually called them and it took several tries because the phone number at the time went direct to the owner of the company who was traveling out of state working on repairs and it was a horrible connection so it took a few calls back and forth to get the information down. He did his best on that and eventually I had someone come out to look at the items and was told no problem and that a bid would be forthcoming. It took quite a bit longer than I expected and they wanted my paperwork and stuff so I give them that and then they had to work with the insurance company about some of the roofing material which they did with only slight delays. At this time is getting close to the cold part of the year so we were rushing to get it done before winter. I get my estimate and surprise its only the roof bid, which made me fairly uneasy and so I asked them and was told they wanted to keep the two items (insurance and other repairs separate on the bids) to make the paperwork easier. I was uneasy but went ahead with it and they came in and did the roof in two half days because of the weather and they did a fantastic job and I have no issues with my roof. That part of the job was great and efficient and everyone was happy. I was told by office staff that they PROMISED they would get out and finish my other work after the winter months were over. Fast forward a couple months and I start trying to contact them about coming in and giving me a bid for the rest of the work the PROMISED they would do. I get no response to emails for two months and finally I end up emailing the owner of the company and the guy who came into the field to work on my house and they tell me the office person who I was working with is no longer there but they will get the new person onto it and all will be well. That was 6 months ago. I have called and emailed through personal email and their website and phone calling to the point of it just being embarrassing of me begging to talk to the person in the office to get a written bid. Finally I had sent the final email saying they had five business days to get me some kind of response or I was going somewhere else. SO at the very last minute on a friday at like ten minutes until they close i get a small apology email with some puzzling questions as I had included all previous information in previous emails about what needed to be done and what had been done and what promises were made. Fast forward another month and a half of me sending two last emails begging for either a written estimate or just telling me that they were too busy. Thats all I asked, I needed a yes or no so I could either go ahead and wait for them or look for someone else. So here I sit with no answer and them basically avoiding me. Their work is excellent, The people are friendly when dealing with them in person and the field man is fantastic and he went above and beyond to try to help me but I have NO IDEA what in the world is going on in the office because they could care less about small jobs or even professional courtesy it appears to me. My advice is if you have one big project to call them otherwise go with someone else for your small projects because either they are too busy or there isn't enough profit in a small job, Im not sure but it took me a good 8 months or more from the time my roof was finished until today when I have finally had enough and will be looking for a different contractor.
    - Jesse G.
  • The job went well.Bruce kept me informed of  the time and what he would be doing on that date. He did everything he said he would do, and then some.  I found Bruce to be an honest man and excellent to deal with.  I was pleased with his work and I would definitely use him again.
    - Gordon and Diane V.
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Egress Window Installers in Billings

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