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Cabinet Making reviews in Billings

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  • We had a very positive experience with Mitch Petty and his crew.  The quality of the cabinets exceeded our expectations in both materials and workmanship.  Shipments arrived on the scheduled dates and the installation dates were met on the dot.  The installation went smoothly with real craftsmen doing the work.  Their attention to detail made our new kitchen beautiful.  They cleaned up the construction mess each day before leaving the job site.  We have no complaints
    - Tom T.
  • Rimrock was very responsive to any questions, design changes, and changes needed because contractor made some major errors. They had tough scheduling problems because the general contractor, against Rimrocks' and my wishes, made them put the cabinets in before any flooring was done. They even returned to help with the dishwasher problems caused by floor tile installed after the cabinets---which made the hole too small in the dishwasher base cabinet. Shawn put out a lot of brush fires during this new home kitchen installation, and Jay was a meticulous craftsman.
    The general disorganization of the contractor made working conditions almost intolerable---but Rimrock Cabinet guys worked very hard inspite of it all!
    There was also a delay in ordering the cabinets because of contractor financial mismanagement & lack of honesty, but Jim at Rimrock dealt with the situation very tactfully.

    - Cynthia F.
  • First of all, I gave them all A's because of the project manager, Shawn, even though there were problems because of the salesman.
    When the cabinets we ordered came in the salesman had forgotten to order one cabinet.  We also found out that he had neglected to advise us that once the counter top people came to measure for the new counter top that it would take up to 2 weeks for it to be installed.  Fortunately the missing cabinet was a middle one so that once the rest of the cabinets were in the counter top people could come and measure.  The missing cabinet came in sooner than anticipated, which was great.  The project manager, Shawn, was great to work with and he did everything he could to get our kitchen back in order as soon as possible.  Unfortunately we didn't even get an apology from the salesman for forgetting to order one cabinet and not telling us about the 2 week lag time to get the counter top.  In addition he ordered soft close drawers and not soft close doors and one set of cabinets that the doors opened up had regular hinges on them so you needed 3 hands to put anything in them.  Shawn was great to make it right by changing all of the hinges on the doors to soft close and hinges on the 2 doors that opened up kept the doors open until you closed them.  They came right away to put in the missing cabinet once it came and did a great job of covering the gap between the cabinets and the flooring since we didn't have time to have the flooring continued to the wall under the cabinets as that would have needed to be ordered too.
    - Sandy K.
  • I was quite satisfied with the assistance provided in the selection process. This was my first experience with remodeling so I needed to be guided every step of the way. I felt I was able to make more educated decisions once Cindy explained all of the intricacies of the items I needed to purchase. She knew her products inside and out and was very helpful with interior design suggestions. She listened closely and provided very attentive service. Cindy was a pleasure to work with and my kitchen is beautiful!
    The Appliance and Cabinet Center had a wide variety of options in a range of prices. Everything offered seemed to be high in quality. The display rooms were quite conducive to envisioning my completed kitchen. I would use this business in the future.
    - KAREN B.
  • Dennis, the general contractor has a down to earth and straight-forward approach that we appreciated very much. There were so many decisions to make and his guidance was invaluable. He didn't try to push us into buying things we didn't need or want and gave us great advice throughout the entire remodeling process. Dennis was efficient in coordinating all of the various services and kept in close contact with us so we always knew how much progress had been made and what too expect next. The people he had working with him seemed trustworthy and reflective of the quality that Artisan Builders has to offer. I'm happy to report we didn't experience any major delays or fiascos of any kind. Our pathetic looking 1950's kitchen is now amazing! It is the first room you see when entering the house,everyone has paid compliments the minute they come in. I would recommend Artisan Builders to anyone and have done so on numerous occasions already. The bathroom is definitely next.
    - KAREN B.
  • Designer was lacking personality skills until I more than less told her to start helping us making descisions. It was okay though! So the cabinets were in the Rimrock's cabinets warehouse but we waited an extra two weeks because the installer was elk hunting. Which I had no problem with because I elk hunt also. The designer said he was the best of the best so that is the reason why we waited! So, the installer got to our home and started installing our cabinets and ended up reading the blue print wrong and had to take the cabinets he installed down and move everything to the right about 4 inches. So that made serveral holes in the back of the cabinets. He also moved the electrical box over then moved back to the orginal spot, so that made a hole in our drywall that I had to cover up. The installer damaged 10 cabinets, 1 panel (refrigerator area),  1 corner of upper cabinet was dented like someone hit it with a hammer or maybe dropped. Left a screw showing that he tried attaching two bottom cabinets together. Out of  45 handles he maybe got 25 of them straight.  It was clearly a hurry up job for him! The moral of this is get your own installer and make sure he/she knows what their doing because Rimrock Cabinets is not backing up their installers!
    - Sam W.
  • First of all, this review is not against Kitchens Plus. They have wonderful products and a ginormous selection of counter tops, cabinets, and appliances. Everything from the basic all the way up to the extravagant and all prices in between. The estimated total cost for our remodel came in WAY under what  I was expecting and the look of the completed project looks like we paid twice as much. My recommendation is that if you go to Kitchen's Plus to see about having them re-model your kitchen go to some else other than Richard Mork. That's the gentleman that's doing all of the extra work for us, like drywall, texturing and painting. First of all, he promised us that it would only take approx. 7-12 days, start to finish. It's been over four weeks and only now getting finished. He has so many other projects going on at the same time. He's over extended himself. He does all of this "outside" work after he's done with his position at Kitchen's Plus. He is a former contractor so he does know what he's doing, and what he's talking about, it's just like pulling teeth to try and get him to do the work. He also has his son helping him out and he's trying to teach him at least the basics. His son tells you that he'll be over at a certain time but doesn't show up until three hours later than when he stated he'd be there. I was so disgusted with the painting job that his son did that I told him I would do the rest of the painting myself. I'm not sure if the rest of the sales personal over at Kitchen's Plus work the same way but my recommendation is that you consider some one else for your remodeling labor or if you know how, do it yourself. Kitchen's Plus does have beautiful product and VERY reasonably priced, so I recommend them for that. Just steer clear of Mr. Mork.
    - John Koji B.
  • Mitch was very professional & was always on time. He was a pleasure to work with. The quality of his work & products were excellent.
    - Bill M.
  • .
    - Kenneth J.
  • Went really well. Mitch was here when he said he would. Took less time than expected. Final look was even better than I expected.
    - Marcia M.
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Cabinet Makers in Billings

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