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Appliance Repair reviews in Billings

  • F
    herberts appliance repair
    When I first called, it took them 4 days to come out. Then he said it would take 3 days to get the part. Never heard from them after a week, Called and they said the repairman was on vacation and they would call back the next day. They never did. I then called the following day and when they checked the order the girl said,"Oh no", then put me on hold. After a few minutes, she said they would have the part tommorow and he would be out in the afternoon. They never called or showed up. So unprofessional and horrible. Been without our refrigerator for over 2 weeks now. i ordered part online and will install myself, which I should have done in the first place.
    - Janie K.
  • A
    Mitchell showed up right on time and looked at what we thought was the problem. Seemed like the timer was the problem, so they replaced it. Fair price for parts and labor. BUT the problem continued after they finished. They came back in the afternoon and rechecked everything. Turns out that one of the coils in the heating unit was touching a metal bracket and was actually causing the problem. They replaced that, and dropped the price 80 bucks because the parts weren't as expensive. Tested and works like a charm. Did some great troubleshooting, found the problem, and handled it. We definitely will keep their number for any future appliance issues.
    - Terry J.
  • A
    What a nice guy! I called Jeff about a front load washer and instead of making a trip to the house in a week to look at it, he was able to offer some assistance over the phone which sounds like it's going to do the trick. He didn't have to do that and I really appreciated it. If it turns out something is wrong, I'll be calling him back for sure!
    - Travis B.
  • F
    Five phone calls and three days later i finally got my washer returned. Legs are busted of door leaks and i found nuts and bolts in the bottom of it. I refused to pay him the 295 dollars he said it cost to clean the in line filter. Which i doubt he did as the lint trap in the door had not even been removed and cleaned took the cops to get him removed out of my house. Theirs glue or something all over the top of my washer as well.Five phone calls and three days later i finally got my washer returned. This man entered my house with no one home and stole my washer. My son came home from picking his sister up from school to find him and three others in our house carting the washer on a dolly out. Mind you no one was home.he was an hour an a half late.. Entered my home without permission then loaded up my washer and removed it from my house.
    - Brandy M.
  • A
    It turned out to be pretty simple: the knob was broken, he called a supplier who had a replacement, picked it up, returned and put it on. 

    He was a pleasant fellow, business-like and professional.  My new go-to guy for misbehaving appliances!
    - Sandra S.
  • A
    It turned out to be pretty simple: the knob was broken, he called a supplier who had a replacement, picked it up, returned and put it on.? He was a pleasant fellow, business-like and professional.? My new go-to guy for misbehaving appliances!
    - Sandra S.
  • F
    ProTech Mechanical Inc
    scheduled for 8:30 called at 9:00 to say they would be another 20 minutes got here at 9:35.
    Two guys came in did something under the sink, came out and said they broke one washer but that all the washers needed to be replaced asked if I wanted them to do that I agreed then they said they had to go get washers,
    Returned in about 15 minutes did more of something under the sink came out and said they'd go work out the bill. Went to truck came back in 10 minutes later with a bill of $150.00+. The guy said they snaked it as far as they could and if I had more trouble to call them.
    The drain ran OK Monday afternoon and Tuesday, started to slow on Wednesday, and was back to needing plunged on Thursday.
    The employees were not rude or offensive in anyway.
    I don't have confidence in the company to call them to work on the plumbing again because they were an hour late, needed two guys, and had to go get washers which seem to me a pretty standard item for a plumber to have in the truck.

    - Brigid H.
  • A
    I ordered the replacement cook top from the supplier listed on manual, and called Appliance Tech on 7-22-15. Josh Bailey replaced the cook top on 7-24-15 as promised.  He was very friendly and did a great job. This is the second time they have performed work for us, and we will use their service again if needed.  Pam was the person I visited with when making the appointment and I really liked her also.
    - Beverly M.
  • F
    Orville Appliance Repair HVAC
    In June 2014 Josh Orville Thompson was hired to repair my Samsung Refrigerator. He replaced a part but it did not repair the water dispenser. While installing a new part he accidentally broke another part in the back of the refrigerator. I paid him $165.20 for this repair. Since the refrigerator still did not work I called another service provider (Appliance Tech Inc, #5, 547 S 20th St W, Billings, MT 59102; (406) 672-5665) who repaired the refrigerator so that the water dispenser works, and he tuned it up so to speak so that the refrigerator's performance is optimal. The second repair person said the part Josh replaced was unnecessary. I called Josh and told him about the second repair and asked him for half of what I paid him ($85) since his repair work was unnecessary, and he agreed to mail to me a check for $85, which now has been at least 30 days past due and two phone calls from when he promised the refund.
    Now I would like a full refund of $165.20 since there was not any mutual beneficial exchange and there was a lack of integrity.

    - Steve H.
  • A
    After the initial contact, he ordered the parts,notified me when they came in and made an appointment to install.  He was here on time with everything he needed.  He was neat, left no mess.  He appeared to understand what he was doing and  explained how the parts worked.  I was happy with his work and will use him again if needed.
    - hassell p.
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Appliance Repair Services in Billings

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