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Find Top-Rated Wentzville Custom Furniture Makers

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Furniture reviews in Wentzville

  • F
    A Vintage Workshop
    We hired Steve Schmidt with Vintage Workshop from Ofallon, MO to refinish a dining room table. The table top only had a few nicks on the edge that we needed filled and matched to the table top. The pedestals had the finish worn and needed refinished to match the table top. When we contacted Steve he stated the following in a text message "Yes. I use catalyzed lacquer. The best finish for water alcohol and heat. You will need to use hot pads or trivets for any thing to hot to hold in your hand." "It will last many years". Steve and his assistant came to our house and said he could do a partial finish on the table top by filling the nicks and then refinish the top without sanding and then sand and refinish the pedestals. He said the cost would be no more than $450. We agreed to pay him that amount and he said the job would be finished in 2 weeks and he took the table to his shop. 6 weeks later he called and said the table was done and the cost was $475. I reminded him that he stated the cost would be no more than $450 and he again agreed to that amount and delivered the table to our house. When I first saw the table, it didn't look anything was done to the top as the finish looked the same. He did fill the nicks and the color of filler was close to the top color but not really a match. The pedestals were finished. Steve again reiterated the need for using hot pads or trivets for hot dishes. He said the finish would last a long, long time. He, also, said if we had any questions to call him. That night we had soup for supper and as advised we only took the bowls to the table that were not too hot to carry. We did not have place mats at the time so I used a folded paper towel as a place mat but the other two bowls were placed on the table. After we had finished eating, I noticed heat rings had formed under the 2 bowls that had been placed directly on the table. 1st day used and we already had an issue. I called Steve and he came out to our house on March 15, 2019 looked at the table and said that he could remove the rings but he couldn't do it right away. He did say that he would return in 9 business days and fix the rings then, so I said OK. On April 12, 2019, after not hearing from Steve at all, I sent him an email asking when he would be coming out to fix the table as the 9 days had come and gone. I have called and left voice messages for Steve and have sent text messages as well. It is April 26, 2019 and I have not gotten any return call from Steve. So much for the table refinish to last many years. Steve did not provide a product that was satisfactory and did not back his product as he stated he would. I find Steve Schmidt with Vintage Workshop to be a very dishonest man and will never do business with him again.
    - Douglas J.
  • A
    Alu-Carlo Refinishing Co Inc
    Very very smoothly. I was not in a hurry to get the piece back, and he was happy to work with my relaxed schedule. He was helpful in talking me through what work would be done, and did not object to my detailed questions. Can't say enough good things about it!
    - Robert R.
  • A
    The re-finish work was awesome!!! -- The results exceeded my expectations and as such I can honestly say Custom Furniture Works goes out of their way to assure complete customer satisfaction. Overall excellent job and response. As I referenced in my earlier review I definitely would not hesitate to use Custom Furniture again and / or recommend their services to others.
    - Gerald (Jerry) L.
  • A
    Cabinet Refacing by Crawley
    Don Crawley was always punctual and professional. Excellent customer service! Exceeding all our expectations and meeting all our requests were his top priority. He is very detailed and meticulous, He came to our house on at least four occasions with stain samples on various wood types until I was 100% sure of what I was to choose for our cabinets. Always accommodating and friendly. His quality and prices were unbeatable!
    - Mary W.
  • A
    Western Auto Associate Store were very nice and friendly, but we didn't end up purchasing anything. It is in the middle of a tiny, little town and the people were friendly. They were very knowledgeable and it is like nostalgia to go into the store. I used to go into Western Auto with my dad and there just aren't that many around here anymore. It is kind of like stepping back into yesterday. It was a very good experience.
    - Louis & Rita C.
  • A
    Last year, I received an older rocker chair from my mother that she purchased in the mid 80s. The wood was in good shape, but I wanted it painted white and it needed a new seat cushion.  I looked into the cost of refinishing versus the cost of buying a new rocking chair. New rocking chairs are just not made with the same quality these days. While it was going to cost just as much to refinish, I kept what I inherited. Also note, I was not in any hurry to get this back, time was not of essence.
    I sent a picture of the rocking chair along with what I wanted done. The high level estimate came back the same day.
    We dropped off the rocker a few days later.
    After Custom Furnitures in-person inspection, the reglueing was highly recommended (not included in high level estimate), so the cost was bumped up a little. Dawn did provide to option to reglue or not. I went with the recommendation. Original estimate for completion was mid September. I followed up end of September. They wanted to touch up the chair before we came to pick it up.
    Chair was ready beginning of October.
    Recommendation:  If you are picking up the furniture yourself, make sure you bring the right materials to wrap it up and to prevent any scratching. 
    Overall - very satisfied. I would use them again if I had another piece of furniture I wanted refinished. Work was performed at Custom Furniture's building.
    - Amy M.
  • A
    We were so pleased with the results!  From start to finish, the process went so smoothly.  Communication, punctuality, professionalism were all excellent.  We were kept informed as to when the furniture would be picked up, and when it would be ready for delivery.  We love the work Patty did for us and would highly recommend her to anyone looking to have any of their furniture reupholstered.
    - Denise D.
  • A
    I am enjoying my new appliances very much. The service that we received from this retailer was very friendly, professional and knowledgeable. I feel very comfortable about my purchase and I would definitely recommend other people to them.
    - BONNIE O.
  • A
    Wehmeier Music Service
    - CHARLES O.
  • F
    As noted above
    - Robert M.
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Custom Furniture Makers in Wentzville

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