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  • After posting a review previously, I was contacted by the owner of the car service. He said that my three earlier e-mails had been mishandled by the company's new web interface. We confirmed the monetary expenses that were incurred as a result of their service, and they sent us a check to reimburse us for them.
    - BRIAN C.
  • We booked Chesterfield Car Service well in advance of our trip. We had an early morning departure to make and international connection in Miami. When our pick-up time came and went, we called the dispatcher who said she would look into the driver’s location. The driver called some minutes later claiming that he was sitting in front of our house. When we told him that he was not, in fact, in front of our house he just kept repeating the street address. He was unable to determine where he was or to communicate that information verbally. After he hung up, we called the dispatcher again, who said she was directing the driver to our place (we live on a fairly well known street in University City). The driver eventually arrived nearly half an hour late.  We missed our initial flight and had to pay more than $325 to rebook just one ticket. Our revised itinerary meant we landed too late to get ground transportation to our final destination. So we spent more than another $125 for a hotel room. We had to pay a $50 penalty for making our grand transport wait 24 hours to pick us up. Finally, we lost a day of our vacation in transit when we should have been relaxing. I e-mailed the car service through their website multiple times about making amends, and they simply ignored me. I noted that if they did not respond, I would post a review of the service we received. You just read that review. If you have about $500 to spend on a car ride to the airport, this is the company for you.
    - BRIAN C.
  • Read below and CONSIDER YOURSELF WARNED:
    I called Brentwood travel to begin to make arrangements for my Honeymoon that occurred in late Sept/early October.  I initially called them around March or April I think.  A personal friend knew one of the owners.
    My first encounter involved a woman hearing my request for ideas for a wonderful honeymoon.  She stated, essentially, that Beaches locations in Mexico were good.  I asked about any other recommendations.  All she could come up with was Beaches properties in Mexico.   I asked about Costa Rica or Aruba.  She stated "those are too expensive".  I explained to her that I was looking for a wonderful honeymoon.  I had not, at that point, given her a price range yet.  I explained that I had the means to go just about anywhere.  I asked her to pretend that it was her honeymoon and that she could go anywhere.  Where would she consider?  She told me she would think about it and call me back.  I was not impressed at all, but was even less impressed when a week went by with no phone call.
    I decided I was done with this company.  I checked out Angie's List and to my surprise, Brentwood Travel had some good reviews.  I decided to give them another try.  The woman who answered the phone listened to what had happened, apologized, and assured me that she would "put someone good on it" and took my contact info.  Another few days went by and I heard nothing.  I eventually called back and asked to speak to the owner.  I spoke with a woman named Stacey Acree.  She apologized profusely and asked me to give them another chance.  I agreed.  I spoke with Adam who gave several suggestions and we finally agreed that Sandals Halcyon in St. Lucia would be a good fit.  Adam recommended a Club Level Room.  I asked him what benefits a Club Level Room offered that justified the extra cost.  He told me that there was an outdoor patio and room service.  I was very excited.  I wanted a relaxing honeymoon with my new bride which would involve some alone meals at the patio outside our room.  Sounds nice, doesn't it?  We started to make arrangements.
    I got married in New Orleans and needed flights to NOLA, then to St. Lucia, then back to St. Louis.  I explained to Adam when he made one of the flights on Southwest Airlines, that I wanted to make sure that I sat with my fiancé on the way down to New Orleans.  He said he would take care of it.  Finally, after all was set, I spoke to Stacey Acree again.  We reviewed all the initial problems I had in the beginning, she apologized again, and assured me that they worked closely with an agent on the property and that all would be perfect.  I told her that I would call right before the big day to remind her when the trip was.
    I had put down a deposit for half of the cost (total cost approximately $6,500).  
    They sure were in a hurry to get the rest of my money.  Adam e-mailed me a week and a day before the rest was due and said "the rest of the money is due tomorrow".  I had recently read the contract (I was paying a band, wedding cake people, catering, wedding venue, etc.) so I knew exactly when the money was due.  I pointed this out to him and he stated "Oh, we like to get it a week early".  Fine.  No big deal.  I paid immediately.  Just one more thing off my plate, but it did stick in my mind how it was mildly deceptive.
    One day, I decided to arrange something special for the honeymoon.  I set up a special candlelight dinner on the beach and I contacted Sandals directly.  After I set up the special dinner they "reminded me" to send in a copy of my wedding invitation since Verified Honeymooners get a special breakfast in bed one morning and a bottle of champagne.  No one at the travel agency had told me this.  It was AN ACCIDENT that I even found out about this!
    When I picked up the final documents from Brentwood Travel, Adam reminded me that I needed to call Southwest Airlines the day before we left to "make sure you get your seats".  I said "Really?".  He said that, yes, I needed to be sure to remember to do this.  It didn't strike me as correct so a week before the big day I called Adam again and said "Um, Adam, tell me again why I have to call SW Airlines the day before?"  He told me that I would need to get my seats, but then he thought that maybe he could remind himself to do this for me.  I start work at 7am and it ends at 5pm and I thought that this would be a good idea.  A few minutes later, after checking into it, Adam realized that we had addressed this issue 6 months ago!  No one needed to call.
    At that point I was getting nervous.  None of these people seemed like professionals.  I called and asked to speak to Stacey Acree.  I told her that I was getting nervous.  I asked her to make sure everything was going to go as planned.  She assured me that she would do so.  I asked her if there was anything she could do to make our honeymoon more special, if she would do so (I was thinking maybe asking the property for a free upgrade if available, sending a bottle of wine to our room as a Thank You as other travel agents have done in the past - ANYTHING).  She assured me that she would do what she could to make it special.
    Our wedding went wonderfully (because we planned it and Brentwood Travel had nothing to do with it).  We arrived at the Sandals Halcyon on a Monday afternoon  and were shown the property.  We were hungry after 7 hours of travel and I asked about room service.  I was informed there was NO room service in the Club Level rooms.  The ONLY reason I agreed to pay extra for the Club Level Room was that Adam from Brentwood Travel told me there would be room service and Stacy Acree told me that she would make sure that there were no surprises.  I was very mad.  I sent Adam an e-mail.  Adam sent a reply admitting his mistake, but there was no solution offered.
    I called Brentwood Travel and let Stacey know how upset I was.  She stated that she would fix it.  It was now Tuesday.  On Wednesday I received a message on our room phones from Classic Vacations telling me that for the low low price of $279 EXTRA PER NIGHT, we could upgrade for 2 nights to a Butler Room.  Now I was furious.  I called Stacey to let her know.  She seemed to be sad that I was so upset.  She told me that she was doing what she could.  I reminded her that I had personally called her and ESSENTIALLY BEGGED her to make sure all was as planned.  She told me I was attacking her and that she was "a mother".  I respect the fact that she is a mother, but does that mean that she doesn't have to do her job?  It seemed like now that they had my money, they didn't care about what was going on in St. Lucia.
    I took matters into my own hands.  I called the property manager and explained what had happened.  He stated that it is clearly stated that the property did not have room service and agreed that it was the travel agent's fault.  He did call the Food and Beverage Manager and they agreed that they could provide ONLY BREAKFAST room service for the remaining 4 days of my stay.  I told him that this was a generous offer, but the following morning we were already getting our Honeymoon breakfast in bed (That Brentwood Travel forgot to tell me about) and the 2 days after that we were going to climb the Pitons and biking through the rain forest.  Both early morning excursions.  We decided that breakfast for one day wouldn't be worth it.
    The next day, Stacey Acree e-mailed and happily announced that she had "fixed it" and that she heard the manager had already spoken to me about room service.  I informed her that NONE of it worked out for the reasons noted above and that she could quit patting herself on the back for something that I never received.
    I want to point out that through none of this were the words "I'm sorry" uttered.  We were never sent a bottle of wine, a bottle of champagne, a free excursion, a free bottle of wine at dinner (Yes wine at dinner is extra money at Sandals - another thing not pointed out by Brentwood Travel).  Not even an apology card.
    Totally unprofessional and incompetent.  I would never use them again.
    YOU HAVE BEEN WARNED
    - David L.
  • A Awesome Limo provided a last minute quote via email and easy
    scheduling. It is a relatively small company but this provides for more
    personal service. The Ram truck Limo is fantastic, roomy, clean, and
    outfitted with all the latest gadgets. Randy, our driver, provided
    prompt, safe, and courteous service. Thanks.
    - Christoph N.
  • We went to a program they offered so we met a representative locally and called them on the phone or the internet. The price they offered was better than the cost of the trip. I liked them as they knew the area very well. They had detailed itineraries and disputed our needs and they were able to answer our questions.
    - Marilyn P.
  • While living in Kenya we booked 14 nights in Athens through Hotels.com. When we decided to leave the city early, we canceled the last two nights by telling the hotel clerk two days ahead of our departure. The clerk assured us this was fine. Because we were traveling we did not have access to the internet and were unable to confirm the cancellation. On our return to Kenya we checked our credit card statement. Instead of giving us the money back Hotels.com charged our account two more nights. This came to a total of $500.00 for two nights we did stay at the hotel. When we called, Hotels.com denied they did this. After hours on the phone and sending Hotels,com our credit card statement for six months, I finally gave up. They never returned my money.
    - PAULA M.
  • DRIVER ARRIVED LATE, ABOUT 20 MINUTES AFTER BAGGAGE ARRIVED. SAID IT WAS DUE TO HIS PREVIOUS CUSTOMER ARRIVING LATE. AFTER TRAVELING FOR 6 HOURS WITH A TWO YEAR OLD, ANY DELAY IS NOT APPRECIATED. DRIVER WAS POLITE. CAR WAS CLEAN. PRICE WAS RIGHT.
    - ADAM K.
  • THE NICE FOLKS FROM MURRAY'S TRAVEL ASSISTED ME IN THE PLANNING STAGES OF A TRIP I WANT TO TAKE TO THE CARIBBEAN NEXT YEAR. IT TOOK A FEW EMAILS BACK AND FORTH BEFORE THEY GOT MY POINT THAT I DIDN'T WANT TO GET A PACKAGE DEAL, BUT RATHER, I JUST WANTED AIRFARES. ONCE THIS SMALL MATTER WAS WORKED OUT, I HAD THE INFORMATION I NEEDED IN A VERY SHORT TIME.
    - STACIE O.
  • MURRAY IS QUITE A CHARACTER, BUT HE WILL GO TO THE ENDS OF THE EARTH FOR YOU. HE'S GOTTEN US OUT OF THE MOST UNIMAGINABLE SITUATIONS (STUCK IN A SNOWSTORM IN NY, HE NOT ONLY GOT US OUT AS SOON AS THE AIRPORT REOPENED, BUT BOOKED US NEW TICKETS ON ANOTHER AIRLINE WHEN WE MISSED OUR CONNECTING FLIGHT BY MINUTES WHILE WE WERE RACING TO ANOTHER TERMINAL TO CATCH THE NEW FLIGHT!!) A FANTASTIC TRAVEL AGENCY (AND ALL THE PORTERS AND AGENTS AT ST. LOUIS AIRPORT SEEM TO KNOW HIM...)
    - BARBARA S.
  • Driver arrived 10 minutes early for 6:00 am pick up. He was friendly. It was a worry free trip to the airport. Well worth $19 plus tip.
    - STACY B.
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