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Boarding reviews in University City

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  • This was a wonderful experience! Janet at Pet Sitters was able to locate a famlly to rake care of Toby, my dog, while I was out of town on a family emergency. She located a couple, George and Bonnie, within a day of my request. The couple lived near to me. I took Toby over for a visit, and he took immediately to the people. That was unusual, because he's normally shy around people, especially strangers.
    When I took Toby to their house, I also brought his food for 12 days, treats, food and water bowls, and bed. Toby settled in immediately.
    I called them once during my trip and was given an update on how the dog was doing.
    Upon my return, I picked up Toby, who was obviously well-carred for and happy.
    I Recommend Pet Sitters as well as George and Bonnie bor their excellent, caring service. I will definitely use this service again should the need arise.
    Kip Allen
    - Christopher A.
  • Happy Tails was fine for what it is, but for us it is not the kind of boarding experience we want for our dogs.  The biggest drawback is the mere size of the business.  The manager said they had just over 100 dogs scheduled to be boarded each night that weekend.  Consistent with operating a boarding service of that size, the services provided were sufficient but by no mean exemplary.  I am writing this review because I feel other reviews do not sufficiently address the issues with this place.  The dogs are allowed to play in a turf "yard" during the day.  There was a kiddie pool and a couple of pop-up canopies to give them reprieve from the heat, but for 100 dogs in this area, it's really not sufficient IMO.  The dogs are crated when it's not play time and, as far as we could tell, dogs are not provided with water when they are crated.  In fact, I didn't see drinking water available to them in the yard either, though I'm sure there were opportunities for the dogs to drink.  That is, I don't think this was a situation of cruelty, but certainly not the level of care I want for my dogs.  I made a special request that water always be available to my dogs, and they wrote a big not on my dogs' paperwork to provide them with water in their crates.  Who knows if that happened or not.  My husky was groomed, and it was a mediocre job.  My dogs were fine when I picked them up, I just wouldn't bring them there again.  
    - Lisa S.
  • It went really well!  Janet and the pet sitters we have used with this company are very professional and caring.  Our dog was almost 15-years-old and had noticeable hearing and vision loss, as well as back-leg weakness.  In her old age, it was very challenging to find a sitter who could care for our dog properly--and Pet Sitters, Inc. was up to the job. They seemed very knowledgeable about how to care for our elderly dog, and I had no worries while I was out of town.  Additionally, our dog seemed happy and like one of the gang when we came to pick her up.
    - Stephanie B.
  • I've been going to them for about two years now, and my dogs love them!  The facilities are clean and spacious, they're highly communicative about scheduling and other issues, and the staff has a great rapport with my dogs.  They also have discounts if one boards more than one dog which is helpful.
    - Amy F.
  • Our dog loves the sitters and gets excited when we are on the way to their house.  The sitters  go above and beyond to care for our pet.  When he got sick they took him to the vet.  They take him out to (outdoor) brunch with them on Sundays.  When he comes home from staying with them, he misses them and mopes around for several days.
    - Karen D.
  • We have been boarding our dog with Kennelwood on and off over the last several years.  They have a variety of lodging options in a variety of price ranges.  The staff is friendly, professional, easy to communicate with, and upfront about choices and charges. The facility is clean and our dog always appears to be well-cared for. They offer after-hours pick-up as well.  
    - Stephanie B.
  • I absolutely love Petsitters! Janet is wonderful, she takes the time to understand your pets needs and ensures they are placed in a safe, secure and loving place while you are away. My dog has been placed in around 4-5 different homes over the past 5 years and we have never had an issue. Great company to work with
    - Samantha W.
  • I've used this kennel before, it was recommended by my vet, who leaves her dogs there when her family goes out of town.  My dog does not like to be left, but he seems quite comfortable and relatively happy there, and they seem fond of him.  Before using this kennel, I left my dog at Happy Tails, and he seemed to find the social situation there a bit too much for him; he really hated going there and tried to drag me out when I came to get him.  I can't say he loves being left here, but it does seem to be far less of a strain for this rather timid dog not to have to socialize with a group of other dogs.
    - JOAN C.
  • Our yellow lab, Indy, has been going to Happy Tails daycare for the last two years one time per week. She absolutely loves it and cannot wait to jump out of the car and rush inside to play. She is tired every time we pick her up - a long day of play will do that. The staff is very kind and I appreciate their care of my baby when I am away. Thank you, Happy Tails!
    - Irina H.
  • This is the second time we've boarded our dog at Silver Maple Farms.  Both times, our dog has come up clean and happy.  The employees are professional and responsive.  We will continue using them.
    - Jarrod T.
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Kennels in University City

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