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Appliance Repair reviews in University City

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  • Awesome. I didn't realize the awesome Bosch was 7 years old, but it has sure been a good machine. Best Buy pulled up my records and recommended two companies: Mid America Services and AAA Appliances (in that order). I called Mid America and had a most unremarkable reception, said, thanks but no thanks and called AAA. Bam took my call, was kind, helpful and got a repairman over that same day. And, she must have picked their best, Justin was AWESOME. My machine is running again like a champ and Gail followed up to make sure all was well. What a professional, personal company. So rare these days. Seriously, this repairman was incredible, kind, and I wanted to invite him to dinner! What a great experience. ;)
    - Laura J.
  • The job was done well as far as I know. What I don't like is their coupon for Free Service Call (with repair over $69). The coupon is fake coupon and doesn't have any value. They just quoted me a total repair cost around $200 and said that has already applied the coupon and can't take out the $69 Service Call Fee. For the dishwasher repair, $200 is just the market price including the service call. You can find any appliance repair company to get the job done around $200. So no any extra benefit for this coupon. If you want select All American Appliance Service Inc, please don't be attracted by this coupon. Just make you decision as if no coupon.
    - Renren Z.
  • We have been using the kitchen for several months now, and are still as happy as the day it was done. Great service, very professional and they completed the work just under budget. The team was polite, hard working and clean. The quality of design and materials are very good. We are now planning to have all the bathrooms redone by Ehrlich's next year. Very pleased overall and would recommend Ehrlich's Kitchens and Baths.
    - Ellen P.
  • The technician said that the problem was the gas flow regulator of the oven and replaced it with a new one. Later that day, the same problem recurred. The technician told me over the phone that the problem then had to be with the oven control panel, and that since our particular model had been discontinued, I would have to buy a new oven. I called a different repair company, and for a $25 telephone consult, they told me that the problem was likely with the gas line itself and to call the gas company. I called LaClede Gas (now Spire) and their service person came and diagnosed the problem as a blocked gas supply to our house. LaClede's service person found that every time the furnace kicked in, the gas supply to the rest of the house was greatly reduced. According to LaClede Gas, this is a routine problem, and they dug up the street yesterday to replace the gas supply line to our house and another house. Above and Beyond are going to credit us for the new gas regulator they installed, but not for the $85 for coming to look at the problem. (am still waiting to see the credit on our credit card account) Above and Beyond made two diagnostic mistakes, the first time for assuming that the problem was the gas flow regulator, and the second time for assuming that the problem was the stove control panel. I would have been out $85 plus the cost of a new oven if I had trusted them, but by doing research, managed to keep my cost to $85 plus the $25 telephone consult with another company. The owner of the company always picks up the phone right away, and is very pleasant. His technician is also very nice, but is not good about calling back. One time, the technician said he left a message, but he may have called the wrong number because I did not find any phone messages from him. Finally, I was disturbed when Above and Beyond showed up at my door. I thought I was hiring Curtis from C&L Appliance repair that I had chosen after researched his company on Angie's List. Apparently, Curtis passed away in July 2017 and Above and Beyond was taking his old customers. When Above and Beyond answered my initial phone call, they did not identify themselves as such, so I thought I was talking to someone other than Curtis from C&L. I felt deceived, because the phone number I called was for C&L's number. Although I now know Above & Beyond also has excellent reviews on Angie's List, when they showed up, I didn't know that, and I felt forced to hire them without having had a chance to research them. Overall, I feel that the people at Above and Beyond are pretty hardworking and responsive, but professionals also have to be competent. In my case, they were not.
    - MARK A.
  • Unbeknownst to me, the owner of this company had passed away in July 2017. The phone call was answered by someone from a different company in O'Fallon with 3 employees. The man who answered did not say he was from a different company. I only found out when one of the employees showed up and his shirt had a different logo and different company name. I was not happy with their work at all. I will rate that company separately, but L & C should definitely not be listed any more. It is very misleading.
    - MARK A.
  • It went very well, indeed. The repair person was knowledgeable, efficient, and personable. He had the part in his van and made the repair in very little time. He knew what he was doing and how to do it. I would use this company again. And probably will.
    - Moshe C.
  • Roger made it a point to come by the very same day I called to check out if it could be repaired. It could not, but it was worth knowing that before buying a new stove. Roger is thoroughly professional and very pleasant in demeanor. I would certainly turn to this company for any major appliance needs.
    - Batya A G.
  • After some internet research I called Whirlpool parts and learned that the "missing" part could be only what's called a "drip flange." From a detailed diagram I found it and on examination established that it is intact on my machine. So I suspect 1st Choice didn't know or was scamming me to get the diagnostic fee and go their way. From Whirlpool I ordered a replacement belt and a new door seal for good measure. The leak had been from over filling due to the broken belt (so no pump drive). Then I scheduled a service call with an authorized Whirlpool repair service, Diamond Factory Service. They replaced the belt (difficult to do) and let me replace the door seal (easy). The dishwasher now works just fine. Diamond compassionately reduced their charge a little because of my experience with 1st Choice. I would give Diamond an 'A' rating across the board but never deal with 1st Choice again. The cost of service (below) is the aggregate of the 1st Choice and Diamond charges (parts cost excluded).
    - Lewis T.
  • Note: Angie's List seems to distinguish between different branches of Sears Home Services, and only allows me to select pre-loaded providers. I cannot find an option to specify the St. Louis (MO) District where the service was provided, so I have taken the first branch offered to me by the pull-down menu on the Angie's List website. This issue has been reported to Angie's List.

    James, the in-house service provider, was excellent. He was friendly and straightforward in his service. He seemed to be giving me pricing exactly as dictated by company policy via his laptop.

    "Raymond", who answered my questions via web chat on the day before the appointment, gave me false information when he said that the service provider would know from my initial service request that I had called out the exact part that needed replacing. This was not the case, as James told me during his phone call prior to arrival that he does not have access to the part information that I called out on my initial service request. Only good luck saved the day when James indicated that he had the part on his truck.

    In retrospect, I should have worked with my local gas utility, which would have charged me a fixed price of $177 for this work. 

    Sears charged me $255, and left me with the sense of having been lied to by their customer service representative, and grossly overcharged ($74.23) for a part that lists for $29.89 at the local Sears Parts store. I would have procured the part myself if I had known. (Note: $29.89 is not an advertised online sales price, this appears to the the list price for the part at Sears.) 

    Sears charged me for a diagnostic fee ($59), even though the problem was already diagnosed by the local gas utility during my gas inspection. So be it.  However, he Sears website said that the diagnostic fee would be applied to the labor for the work, and I see no evidence of this on my receipt, as the installation was a separate fee of $117. There is a 90-day warranty on the part, so the lesson here is clear: Just replace the part yourself, or buy a new oven (from a different vendor).

    I come away from this experience feeling overcharged for the part ($74.23-29.89=$44.34 part overcharge) and the service ($59 that should have been applied from the diagnostic fee to the part labor fee) by a total amount of $103.34.
    - Daniel M.
  • vic is simply the best contractor i've ever met. i'm 62 and worked with many. appliances, roofing, building, whatever, he's the best. he's smart, articulate, prepared and helpful. he spent plenty of time with me on the phone trying to help me fix my problem, before i even hired him or he even mentioned coming out.

    you don't see that every day.
    it'd almost be worth it to break your fridge just so he could help you fix it.

    - Larry W.
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Appliance Services in University City

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