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Hvac Repair reviews in Sturgeon

  • F
    It was a weekend and our furnace was not providing heat.  We called Columbia Heating and Air and they informed us we needed to pay an extra charge for the weekend.  We understood and said we need the service.  When the service man got here, he seemed annoyed that our furnace was located in the attic. He replaced 2 parts and we paid $439.83 for parts, PLUS $295.00 for the service call and labor. We found out after he left that one can buy both parts for less than $75.  We called Columbia Heating and Air to complain about their overcharge and ask that they look into it, that perhaps we were charged the wrong amount for the parts.  We even faxed an invoice from another company showing that we had the ignitor replaced in the past and the part cost $30. They did not care. They said they would look into it, but never called us back.  We called again and they would not answer the phone. We had our heat, so we have no complaints about the actual repair, although we don't trust what was actually done to make the repair and, we don't like feeling like victims of price gouging.  Will NEVER use them again.
    - Sally B.
  • B
    Hancock Refrigeration & Heating
    They had installed the heating and air conditioning system when we built our home in 2000.  They’ve been here a couple of times.  They guy was here on a service call first and I spent over $500.  It’s a family run business which I like.  It’s a man and his 2 sons.  They are very responsive to calls.  I get a call back whenever I call them and I like that part.  When it’s fixed, it’s fixed.  They are responsive to any call that I make.  I would personally grade them very high, but I think that the system that I got probably wasn’t the best.  I say that because may be in 10 years I was supposed to start having some troubles, but I had a problem with the heat last year and the air conditioning this year.  I don’t know how long they are supposed to last.  They all have 5 year guarantees and I don’t know if any other equipment has in this area.  They were accommodating and they came out and took a look at the whole house.  They recommended me to put in a separate unit for my second level which I can just shut off when no one is here because it’s for master bedrooms on the ground floor.  That saved me a lot of money because I don’t have to heat or cool the whole house.  When I come back its fine and I just put that stuff on and that was a good thing.  I don’t think I want to grade them an A because of a couple of problems that I have had.  I like them because it’s a family owned company and I happen to know the wife and his sons have been in the business with him for a long time.  They are very friendly and I like that.  It means a lot to me.  It seems more personal rather than just business.  Their price is reasonable.  A couple of people who I know have had similar problems paying similar money.  If they say they are going to be here in the morning, they are here in the morning, but there’s no fixed time.  These are like country folks, but they are professional.  I would use them again in the future.                   
    - Mike T.
  • A
    MasterTech Inc
    - Cathy or Chuck P.
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HVAC Contractors in Sturgeon

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