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Chimney & Fireplace reviews in Sturgeon

  • D
    Wallace Plumbing
    It did not go well. We had never smelled leaking propane so we were unaware of the smell. Shortly after installation, and for nearly a year and a half after Wallace installed lines outside and inside for our propane gas heating stoves and emergency generator, we intermittently smelled what we thought was a dead animal smell. We live in the country, so that was not totally unexpected, but we could never find the source of the smell. Inside, a horrible smell would occur especially when it was damp. So we bought a dehumidifier that helped somewhat, but the smell continued. Then , when our generator maintenance man came out, he told us we had a gas leak and should call the gas company and plumber as soon as possible. I called Wallace twice and told the man answering we were experiencing an issue with our gas, and he said they would call back. Never did. When the gas company came out they discovered gas leaks both inside and outside and recommended a different plumber. Who we called and who came out that day. It cost over $500 to repair faulty pipe and valves both inside and out. After reinspection by the gas company all was good to go. No more dead smell! Meanwhile, apparently we lost hundreds of dollars in gas. This winter, in spite of the cold, we have used only a fraction of the gas as compared to the past winter season. More importantly was the safety issue. Additionally, the two new toilets installed by Wallace never flushed correctly. We had that fixed when the plumber was out working the gas issue. I would never recommend this plumber. Had we been smarter, we would have taken issue with them in the first month or so after their expensive work was completed. Lesson learned, but a tough one indeed.
    - Cathy or Chuck P.
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