Sunny and tidy living room.

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There are 1 highly-rated local gas fireplace service.

Recent Gas Fireplace Repair Reviews in Silex

  • F
    SCHRAER HEATING & AIR CONDITIONING
    The very Worst customer service I ever dealt with. The first time they came out the guy didn’t even say two words to me. I had to ask all the questions he should have been talking to me about. My main problem was my fire place and he told me it was fine. Never even turned it on to check the problem I was telling him about. I Decided to have them order the part I asked for and fix it. Knowing what I needed. That was last week. They gave me appointment time for today between 2-4. 4 came around and no call , no one here, nothing. I called the office and tried to explain that Communication goes along way. I am Aggravated and Julie that answers the phones can care less. She don’t need to call, she don’t know when the guy will be here and tells me we can return the part and not come because I am aggravated. Not once did I raise my voice or curse at her!!! Ask to talk to the manager and he tells me oh that’s not Julie I will ask her and that waiting 2 hours with no phone call is not a big deal and neither is my fire place.. WOW I did curse at him at the end... NOT SORRY!! One thing if you are going to own a company and have people work for you learn how to communicate and have customer service.. And you wonder why your company has bad stars???? 🤷‍♀️🤷‍♀️🤷‍♀️ If I could have gave 0 stars I would.. This place is a joke!!!!!
    - Melissa L.
  • F
    Picks Gallery
    Here's a timeline of project; August 10th; payed half down on the project; we were told they would start in 2 -3 weeks and be done in one week with the entire project. Sometime mid October they finally started the project The fireplace and flue were installed in two days It took almost two weeks to get the drywall and tv mount done correctly We got in the middle of finger pointing between Picks and the stone installer; had to wait 3 more weeks for stone to be installed Here we are November 12th and the project is still not done but yet they sent me an invoice for the remaining balance. Needless to say, I won't be paying this invoice until the entire project is completed.
    - Jeff W.
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Gas Fireplace Repair Services in Silex

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