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Plumber reviews in Sedalia

  • F
    Craig Plumbing
    This was our second time attempting to use this plummer.  The first time was a disaster.  We installed a hot water heater.  The service was fine as far as the workmanship goes.  The plummer was told to leave the old hot water heater here multiple times by my wife.  They still loaded it and took it away.  After calling multiple times, they returned a different one that had a rusted out tank.  There were no apologies nor compensation for the still usable tank.  
    Six months later we get a notice that we owe Craig Plumbing money for the installation.  My wife wrote a check that they had cashed on the day of service.  They were getting ready to send this to collection.  When I called about the matter you would have thought I was trying to steal something.  This matter was resolved.
    The fools that we are......we called them again.  We called them again after my mother had attempted to use them 2 weeks prior and they just did not show up.    I fault myself for this.  We never should have used them again.
    We called and set up an appointment for the following day.  We could not do the morning and they told me that the appointment would be between 11 and 2.  I called at 2:45 and asked when I could expect someone.  I was met with a lot of hostility on the other end of the phone.  I made mention that this was a poor way to do business that "people do talk".  I also asked if there was a discount if people had to take a second day off of work.  I laughed in both instances.  While I may have been sarcastic, I was far from mean or malicious.  
    15 minutes later I received a call from her HUSBAND (also a plummer).  He chewed me up one side and down the other.  He told me I was a liar.  He let me know that they dont give time frames (although I had one written down as that was the time given me by the secretary).  After he finished he informed me that no one would be coming....ever.  They had "plenty of business" and didnt need mine.
    Craig's Plumbing......all about the customer.
    - Chad H.
  • A
    RUSSELL LANE - PLUMBER
    He is wonderful. He is a very very good plumber. It was really reasonable. He was there for almost an hour. He was great. He got there very quickly. He was there within probably half an hour of us calling. I had heard about him over the years. This is the first time I have actually had to use him and we were just super impressed. It was just one guy that came and he was very professional. He was friendly and prompt.
    - Jamie N.
  • C
    Roto-Rooter
    Said the clog must be further down the pipe as he couldn't get anything.  I explained that my 4 foot auger unclogs it, but that something must be stuck in the pipe.  I had an auger break off about 3 months earlier.  He said for 300 bucks he could stick a camera into it and see if there was anything there.  I know some people rely on Roto-Rooter as their only preference, it however was the only one I could get out after the holiday
    - Brian G.
  • A
    Thomas Independant Plumbing
    He was fast, reliable, and professional. He will probably hate me for giving him more business with this review, but this guy is tops in my book. He called me back and said he had a couple of jobs before me but would be out before noon, and he was. had hot water by dinner time. He cleans up after himself, and was very professional the whole time. I highly recommend
    - Brian G.
  • A
    Craig Plumbing
    Craig came out to run a camera down our line and tell us where the problem was and where we needed to dig. He was very professional. This is a service that we have had Roto-Rooter do in the past and they charged $205. Craig charged $70. We would call him in the future and recommend him to others.
    - Laurel C.
  • F
    Roto-Rooter
    February 2012 sewage was backing up in my basement floor drain. They said they needed to install a new house trap (whatever that is). It is a pipe dug into my basement that has T junctions. They didn't use Y junctions so it isn't an easy access to camera or auger my line.  I was billed for 14 hours but do not believe that they were there for a total of 14 hours.  I  stayed home from work for three days and they were constantly gone They pumped the water out of the hole they dug in my basement right into my back yard, feet away from my door.  They accidently disconnected my sink and we found out days later. We received a bill for $115.74 to reconnect my sink. I did not feel that I should have been billed for this.  After talking it over they waived this bill and gave me a paid stamp on my invoice for that part. We promptly paid the other bill for $870.96.  About 6 months later their receptionist called and the first thing she said was "When are you going to pay us." I had to again explain the situation with the kitchen sink and take her a copy of my invoice before she would waive the fee again.  Eleven months after the event we had sewage backing up in our basement again. I refused to call Roto-Rooter and had others fix the issue. The problem was that our line was disconnected from the city's main.  I cannot assume that this problem was around for the 11 months and that Roto-Rooter should have known. Maybe, maybe not.  However when we pulled the permit so that our line could be dug up in the alley we found that Roto-Rooter didn't do what they said they did on an earlier call dated July 19, 2010.  This was our first call to Roto-Rooter because there was a hole we thought was a rat hole until the city said it was a sink hole and that it was our problem to take care of.  Roto-Rooter was the first to return our call and we were scared because the city was telling us to get it fixed immediately, before we had the funds to do it.  My invoice says they laid 7 feet of plastic pipe from the main to our driveway.  This would have put plastic pipe to our line before hitting the alley.  When the  work was dug up March 8, 2013 we found that there was not a full 7 feet of pipe getting us out of the alley easement.  My bill for the sink hole dig up was $2156.72.  Roto Rooter charges $205 to run a camera in the line to check things out while they are already here.  For our most recent problem we called Craig Plumbing who came out just to run the camera and tell us where to dig and the bill was only $70 for camera and time.  
    - Laurel C.
  • C
    Craig Plumbing
    My problem with them was fairly recently. At the time I called them they charged $60 an hour. I wanted them to come to my house and give me a quote. I live in Sedalia so that's not much of a request. Small town. You can drive from one end to the other in no amount of time. And I was willing to pay them for a quote. But not $60. They told me that they didn't give quotes. They were too busy. As a customer I was expected to just have them come over and do their jobs and pay them. This lack of professionalism is sickening to me. Any truly reputable company will give quotes and generally will do it for free. Craig's will never do work in this house again as long as I live here.

    - Mark C.
  • A
    D & M Plumbing
    D & M plumbing once again provided me with outstanding service. He agreed to call me 30 minutes before arriving so I could get over to the house. When he arrived he checked everything out and even gave me a little lesson on what to look for. He then bled the gas line and showed me how to do it. He also informed me on the information on the data plate and gave me the contact information in case I ever need warranty work since the water heater is only two years old. D & M Plumbing will be the only plumbing company I use.
    - bryan j.
  • A
    Water Works Plumbing
    It was a good overall experience. They came out for about forty five minutes. The price seemed a little bit high, because they did not do the repair they just located the problem and ordered the part.
    - Nathan B.
  • A
    Craig Plumbing
    It was done professionally. They even patched up the hole around the faucet to blend in with the bricks. Looks like there was never a hole there.
    - Philip O.
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Plumbers in Sedalia

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