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Water And Smoke Damage reviews in Saint Peters

  • A
    Jackson Custom Homes & Remodeling LLC
    I have used Frank Jackson before, and was once again pleased with the work done. I needed the interior of my condo painted, as I was anxious to place my home on the market. There are many vaulted ceilings and a lot of woodwork. Although my condo is only about 1600 square feet, I thought thought the job seemed very challenging. Frank came by and quoted a price of about $5000.00 ( including paint of course.) As I was in a hurry, he had a crew of 3 workers start the following Monday. They worked 6 days total, and the result was just beautiful. All walls were a light grey with white woodwork. They finished painting July 30, 2018. I was able to put condo on market August 6,2018. It sold August 7 for $7000 over asking price. Maybe I would have had the same result without the outstanding paint job, but I seriously doubt it. The condo I am moving to will need some work. I already know who I will be calling for that work--Jackson Custom Homes.
    - MARGIE C.
  • A
    Rapid Dry
    Grant's crew did an exceptional job locating all the areas that suffered water damage. They quickly removed all the wet material and did a wonderful job drying out the house as well as cleaning up after. The men that came in were very courteous and respectful.
    - Lisa B.
  • A
    Featherfall Restoration
    I have been working with Featherfall Restoration and Casey Hale concerning roof hail and wind damage on my home since October, 2016. During this entire period Casey has taken the time to both educate my wife and I and explain to us the steps that would occur during the business of working with my insurance carrier to fix my roof. He has been nothing but professional through the entire process, stressing the strict adherence to making sure all repairs met Missouri building code requirements . He has kept us informed as to when contractors would be at our home doing work and what they would be doing. He notified us of schedule changes in advance when necessary. He has personally ensured project quality by checking our roof at various times as the different kind of repairs have been made. The best thing I can say about Casey and his company is that everything he told us when he came out to give us his initial estimate (before we selected his company) has been followed through on. No surprises or unexpected monetary changes. All repairs have been completed with the exception of some interior painting and we are waiting for the insurance company to approve that item. As we have are nearing the completion of this process I can proudly say that we have a better roofing situation by far than when we first filed our claim. I would highly recommend that anyone have roofing issues give Featherfall Restoration a chance to bid on your project.
    - Kenneth K.
  • A
    Rapid Dry
    Rapid Dry was a lifesaver! Grant came over right away and assessed the water damage and knew exactly what to do to efficiently and effectively dry it out. My floors and walls are all dry and I am a happy homeowner! Thank you Grant and Kim for the great service.
    - Michael J.
  • A
    Rapid Dry
    Rapid Dry was at my home within hours of the call. They did a thorough investigation in the attic to determine if any leakage or water damage had occurred. They found that there wasn't any, and showed me pictures so I could feel confident in their evaluation. They did not charge me for this evaluation, since there was no damage, and no work required. In addition, since we had a storm shortly after their service call, they contacted me to follow up and make sure the roof repair had been taken care of, just in case I needed to cover the area to protect from the rain. This company has an amazing customer service approach, and I highly recommend them!
    - Marita L.
  • F
    The Fire Works Restoration Company
    It was a TERRIBLE experience! I'm not sure which was worse; having the fire happen or having The Fireworks Restoration Company (Pete Mitchell) attempt to restore after the fire. Dishonest is the best word to describe The Fire Works Restoration Company. No paperwork was provided to substantiate costs. They took my money and did about 1/4th of the work, then just quit. The owner, Pete Mitchell, hasn't returned my calls and has yet to provide proof of expenses. I would NOT RECOMMEND this company. Period. In a way I'm glad Fire Works Restoration quit because they were incompetent. The replacement contractor pointed out several things they did incorrectly or not at all, and the city inspector commented that he was happy I "have someone now who knows what they're doing".
    - Lydia N.
  • A
    Rapid Dry
    We were very pleased with the work done by Rapid Dry! From the initial meeting to project completion, they were professional, punctual, and personal. All of my questions were answered and at no time was I pressured into paying for services that I didn't need. Whenever I needed to contact them by phone, my calls were either answered promptly or promptly returned. They always left the work site immaculately clean at the end of the work day. Should I ever need similar work done in the future, I will call Rapid Dry without hesitation and will gladly recommend them to anyone who could beneifit from their skills as I have.
    - Ross B.
  • A
    Jackson Custom Homes & Remodeling LLC
    My roof leaked over the weekend of December 26-December 28, 2015.  Our area experienced about 10 inches of rain over that 3 day period.  Repairing the leaking roof was the responsibility of the condo association, but I had  to address the damage left behind.  At the suggestion of my insurance company, I had an emergency water remediation company come at once to tear out and dry the wet areas.  Due to the large number of homeowners with water problems, I had a firm which drove down from the Chicago area.  They were set up from December 31 til January 4, 2016.  But they are for another review.
      On February 12, 2016 I started to make phone calls trying to get some estimates to repair damage. My dear handyman had said for the most part  the work which was needed was not what he did.  I got names of some contractors from Angie's List, and started leaving messages. Due to the number of homeowners affected by the December rain event, I was expecting the worst.  I left 6 messages on February 12 ( a Friday.)  By Feb. 24 , I had 3 contractors who had come to my home and submitted estimates.  Frank Jackson's estimate was in the middle of the pack, and he expressed an understanding of working with insurance companies, which was re-assuring to me.  Also his estimate included EVERYTHING and he provided all materials, sparing me the need to run to Lowe's and pick out a floor or bathroom vanity.  What if the material I selected was not appropriate or workable?  I felt grateful that he did not expect me to try to shop at the hardware store.  He knew what materials were needed and that was good enough for me. 
       I signed the contract March 8, and Frank's men started work March 14.  
       Right here I have to point out that a lot of the gaps in time between December 28,2015 and March 14, 2016--are due to me or my insurance company dithering.  Not once did I feel like Frank was dragging his feet, or neglecting my job.  Frank was so kind and re-assuring that I felt he could not have treated me better if I had been family.  
      On March 14 Frank's man Jacob came to start on my drywall repair and painting.  What an exceptional worker, and so considerate and hardworking.  Did I mention he did a great job?  The same week Jacob was working at my condo, Frank's wife Mary dropped in with some paint chips so we could decide on a paint color for the bedroom.  It had been "beige", but we decided if we need to paint, why not put on a pretty color?  We decided on a beautiful aqua, which I love.  Mary had also helped me decide on the new bathroom vanity.  Jackson Custom Homes builds the cabinets on site, so I could have whatever I wanted with no concern for availability or "that's on back-order."
       The following week Dennis was with me March 22 and March 23.  I thought Jacob was one in a million.  Well, Dennis was also one in a million, if that is possible.  Dennis tore up my old damaged wood floor in the bedroom and replaced it with a beautiful new laminate floor.  Dennis was very personable and gave me many helpful suggestions.  He  worked so hard I wondered if I ought to give him a note to take home to his wife, to let him rest that evening.  Dennis also replaced my damaged bathroom vanity.  The vanity Jackson built for me is such a beautiful maple color. I love it.  But installing it was not that simple.  The existing counter top had to be removed, as well as a large mirror on the wall over the vanity.  Dennis had it done very quickly --and done right.  It looks wonderful.
       
          Dennis had  taken pains to choose woodwork which matched the old woodwork in the hall and bathroom, where only some of the woodwork was being replaced.  Other contractors who bid the job expressed doubt that they could find woodwork to match what I already had.  With Dennis, the correct woodwork just appeared like magic.
      On March 28, Jacob came to paint the woodwork.  Unfortunately in the bedroom and bathroom and hall, white woodwork was not going to look good, because the existing painted door frames were already painted a sorta putty color.  Jacob just cheerfully hopped in his truck and came back in no time with a can of custom mixed paint which looked really good on the woodwork.
       Dennis was back for the last time on April 4.  He hung my shelf in the laundry room.  In the bathroom he wrapped up with some touch up paint, and installed trim to bridge a  gap on the  floor between the floor  tile and the base of the new vanity.
        And just one more task.  Frank and I agreed that the roofers sent by the condo association had done a crummy job of dealing with the source of the leak.  Even though not part of the agreed scope of work, Frank had Dennis install a  "mounting block" (I think) to correctly anchor a light fixture to the vinyl siding on the second floor, outside of a patio door.
            Overall I cannot say enough about this company.  Frank was always available if I had a question or problem.  I was always kept informed of the progress of my job.  I felt like what might have been a problem for another contractor, just was not a problem for this company.  
          Working with them was a positive experience.  In January I looked ahead with dread to this whole construction event I knew was necessary.  But working with Jackson Custom Homes has been a dream.  Frank told me more than once that he wanted me to be happy. His company succeeded.
       
    - MARGIE C.
  • A
    Rapid Dry
    I was looking for someone to do a mold test and inspection on my home.  After carefully searching and doing my research, I had narrowed it down to a few companies that I wanted to call.  I called and the company owner Grant answered the phone right away, I was able to set up an appointment very quickly.  The day of even though he was very busy that day he personally came to our house and after doing a comprehensive walk through, he said to save the money and there was no need to do a mold test.  After walking us through everything explaining it we were very comfortable with what he had to say.  He also noticed that the insulation on our air handler was being sucking into the blower and made some other recommendations of things we could do to make sure to prevent any environment for mold growth.  Overall I was very impressed and shocked, he spent two hours of his time explaining and making sure that we were informed and satisfied with everything instead of just testing and charging us for a bunch of extra things that he could have easily have done.  I am very thankful to Grant and his company and would definitely recommend them.

    - Thomas h.
  • A
    Woodard Cleaning & Restoration Services
    I had previously left an "F" rating review on December 18th.  This is a followup review to that review for the same job.

    Appealing to the representative on the emergency line worked!  Almost immediately the gears got into motion and the job started right away.  Within a week or so, our drywall was reconstructed and all of the walls were repainted in our master bedroom.  Even with the job going over the Christmas holidays, a time that I assume gets busy, things got completed.  Dan, the new rep that worked the job was outstanding and extremely responsive.  He accommodated our busy schedules each time we needed to meet.  He bent over backwards to make sure that everything went as smoothly as possible.

    At this point, I am satisfied with the work that Woodard has done and I have actually already hired them again for another job.
    - John J.
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Water And Fire Damage Services in Saint Peters

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