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Garage Door Repair And Installation reviews in Saint Peters

  • A
    Martin Door
    I gave Martin Door a bad rating on here Tues 6/4. Once Jack (the owner) noticed the rating he responded and then he called me to apologize. Martin Door is the best in the area and I was shocked that the initial tune-up wasn't what I expected. Jack made it right and today Dan came out and did a great job. He spent the time to explain what he was doing. He's very personable and knows his stuff. Thank you Dan and Jack.
    - Michelle P.
  • A
    Overhead Door Co of St Louis
    GREAT! Although I called in mid-morning, they still were able to have a technician (Tee) come out in mid-afternoon to check out everything. Tee was very friendly and knowledgeable. He listened to my description of the problems we were having (the door would sometimes not close after opening (it only happened once or twice in the past couple of weeks) but eventually would work after I played with the door and opener a bit), explained to me what the source of the problems could be, then he began inspecting the condition and operation of the garage door. After ruling it out as a source of the problem (Tee said the door was in perfect operating condition), he next inspected the garage door opener system. After finding no obvious mechanical problems with the door opening system, Tee began disassembling the control unit and explained to me what he was doing and looking for, which I greatly appreciated. When he finished, he said the likely source of the problem we were having was the opener's circuit board. Though the 15-year old Genie garage door opener I have has a lifetime warranty on parts, Genie will NOT ACCEPT the diagnosis from a qualified garage door repair service like Overhead Door to allow a warranty claim. Instead, Genie requires the consumer to call them and stay on the phone with their tech support people for as long as 1-hour while they tell you to perform various steps and tell them what the unit is doing, including how many "blinking lights" the unit displays after certain steps. A few years ago, I went through this convaluted and annoying process with them when the unit stopped automatically turning off the lights after the unit had ran. In that instance, when we got done, Genie STILL REFUSED to allow me to make a warranty claim! I told them I would NEVER buy another Genie garage door opener because a lifetime warranty is nothing if the manufacturer won't stand behind it and when it makes the consumer jump through hoops like this instead of accepting the diagnosis from a qualified repairman. I told Tee that since the unit is still working and only "acts up" every so often, I'll keep using it. But once it starts happening more often, I would replace it. Tee gave me price quotes on several garage door openers Overhead Door sells and installs, and he also gave me a 10% off offer if I decide to replace it during the next year and I buy the unit from Overhead Door and have them install it. Tee explained to me that Overhead Door will install a garage door opener you purchase elsewhere, but the installation cost is probably about $200. I'll have to price the replacement opener both ways (purchase & installed from Overhead Door with the 10% discount, and purchased elsewhere with their installation fee) to determine if there is a appreciable difference in price. But whatever I do, I would personally request Tee to do the job! I really appreciated his friendly nature, his willingness to discuss and explain things to me, and his honesty, Tee never pressured me to buy anything or make any rushed decisions, which is really nice to see these days,
    - RAYMOND S.
  • A
    The Wright Door
    Great experience. Installer was right on time and got to work right away. Explained to me what he was going to do. Very professional. Explained to me the difference between the operation of my old one and the new one he was installing. Pleasant person to deal with. Highly recommend this company.
    - John D.
  • A
    Quality Door
    The torsion spring on my garage door broke (the big spring above the door). It left my car locked inside my garage because I wasn't strong enough to lift the door with the other spring still holding it down. Jeremy came out the same day within a couple of hours of my call, and had it fixed in under an hour. He is very nice and professional and got the door open for me to move my car before he started working. I would definitely hire him again. Fantastic!
    - Kelly G.
  • A
    24/7 Garage Door Services LLC
    Mike is excellent. He came to our house twice; once to diagnose the problem (free estimate) and then a few days later to replace the garage door opener. (We didn't do it when he first came out because we wanted to buy our own from Amazon). He was quick, knew what he was doing and was very reasonable with his price. Would definitely call him again. This really is a 24/7 business. He did the work on a Saturday! No extra charge!
    - Cheryl Glynis J.
  • A
    Quality Door
    When I left for work on Friday, 12/22 my garage door broke as I was leaving. Once I got to work I looked for a repair company thinking my chances were slim to find availability before Christmas on Monday. I found Quality Door online via yellowpages, reviewed on Angie's List and contacted them. Jeremy answered and offered to squeeze me into his schedule that evening between 3-5 pm. He contacted me shortly before 3 and advised he would be there in 15 minutes. He quickly identified the problem, provided a reasonable estimate and got to work. Jeremy was polite, professional, timely and knowledgeable. The work was completed in less than an hour. I highly recommend Quality Door and will absolutely use this company for all future garage door needs. Without a doubt I will recommend Jeremy to anyone in need of this service.
    - Elizabeth L.
  • A
    CGX Overhead Door LLC
    Typical Monday morning problem ��� torsion spring broke and of course I needed to get to work. My wife called CGX and they had a technician there within a fairly small window of time. 15 minutes was all he needed. Replaced the broken torsion spring and even added a second so that we won't be held hostage by our garage door again. Quick, courteous, and knowledgable. Thank you, CGX!
    - James R.
  • B
    RICHTER ROOFING
    Slower than expected but overall, nice job. Had a damaged part for the door and had to reinstall some facia, but were back the next next day to rectify the problems. Facia issues were installation problems, the garage door had a panel damaged in shipment
    - D B.
  • A
    CGX Overhead Door LLC
    They came out and tuned up the door but couldn't find anything wrong. Minutes after they left it failed again. They came back out and diagnosed the problem as a faulty part that rarely fails. They took care of calling the manufacturer who shipped a replacement part under warranty. I installed the part myself and haven't had any problems. Thanks for the great service!!
    - Andrew R.
  • A
    CGX Overhead Door LLC
    The service was fine, they did fine work. The guy was here for literally 5 minutes. I thought it was going to be a much bigger problem, and he just put some oil on it and said, “you’re good”. He’s right, I haven’t had any problems since. I wish I would have known, I could have saved myself $50.
    - Mike W.
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Garage Door Repairs in Saint Peters

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