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Furniture reviews in Saint Peters

  • F
    While this may be a good estate sale business, they have no regard for the neighborhoods they are invading. And yes, it's an invasion. They were in our subdivision this weekend. Cars were everywhere. Blocking driveways, blocking streets, blocking mail boxes, in yards ... it was horrible. They don't seem to care that it was a weekend and maybe people were still asleep at 5 or 6 am when cars started showing up, or that people had places to go and they were blocked in their driveways. No concern was given to people who had their yards parked in, that the USPS won't deliver mail to a blocked mail box, that the streets were so parked up that people living in this subdivision could not actually go about their day without being accosted by a pile up at the front of their subdivision. Now I understand why the one auction company rents the Lions Club. It's easier and they don't invade someone's neighborhood. If I ever need an estate company, this company will not be on my list for any reason.
    - Christine E.
  • A
    Cord North American
    Recently we moved to St. Charles, Mo. We were referred by a friend to Cord Moving and Storage and most specifically to Tim Faulkner. The move was handled in the very best possible way by all concerned and the care taken with our valued possessions was superb. Tim Faulkner guided every stage of the move and even provided extra boxes. Fantastic! Each and every worker took care of every piece of furniture as though it was his own. These guys are strong to say the least... Each day Ann from the office would call and ask how it was going. But the most surprising thing was that after the flawless move, the final bill was over $6,000 less than the original estimate. Wow! Bob
    - Robert F.
  • F
    i had some work done a while back and it went well. Had them give a bid on another job and agreed to have it done. I kept getting excuses and promises of next week. Now after about six months he won���t even call or text that he���s too busy or doesn���t want the job.
    - Mary C.
  • A
    I couldn't be more pleased with new rails. The fit and stain match my bed exactly and they are constructed better than the originals. They took them off the bed, installed the new ones and were very prompt and informative. Great experience!
    - Fran F.
  • A
    Slumberland Furniture
    Sales person, Hillary, was great. We visited the store on 2 occasions, she was very patient and answered all our questions. We had an issue with the headboard and the chest, but store immediately addressed our concern and had new furniture delivered within a week. Completely love our new Broyhill bedroom set. Very nice and well built. We did have an issue with setup by delivery crew, but it was minor and we were able to get it corrected.
    - John H.
  • F
    Terribly. Customer service after the sale is non existent. Once the sale is over...forget about getting help or having them honor the warranty or extended warranty. I purchased a 4-piece sectional from Ashley Furniture Homestore (2331 Highway K, O'Fallon, Missouri 63368) in January 2016. Less than 1 year from the purchase date, 5 of the 6 seat cushions have pilled and stretched, causing large wrinkles in the seats. I contacted the business who stated the issue would be covered under the $199 extended warranty plan I purchased at the store. I contacted the warranty company who stated I didn't have an extended warranty. It wasn't until I emailed them a copy of my warranty that they acknowledged they messed up and I did indeed have one; however, stated the issue was a manufacturer defect and they would not cover the damages. They referred me back to the store. I contacted the manager at the store (Kelly Ramirez) who stated she would review the issue and get back to me. Here is the kicker... I have a family member who purchased the exact same sectional and had the exact same issue. My family member contacted the store and received all new cushions. When I contacted the store manager she said she saw that my family member had the same issue and received new cushions and was confused as to why I wasn't offered new cushions as well. She agreed to contact the powers that be and present them with the photos of my damaged sectional cushions, and the case study from my family member who had their cushions replaced. 1 month later, after 8 unreturned phone calls and 4 unanswered emails to the manager I contacted the 800 number for Ashley Furniture Homestore and spoke to an agent who once again stated the issues are normal wear and tear and they would not fix the cushions, nor would my extended warranty cover them. I asked to speak to a manager. He was extremely rude. He told me his agents had already reviewed my case and determined it would not be fixed. I asked him to review my case and offered to email him my photos (which show obvious product defects); however, he said he did not need to see them. He refused to provide me with a list of items that would be covered under the warranty. When I asked to speak to his manager he told me his managers name was Mark ******; however, I would not be allowed to speak to him. I asked him for an email for Mark ****** and he said that I was not allowed to speak or contact him under any circumstances. On March 13th,2017 (nearly a month and a half of trying to get anyone to assist me) I called the store and finally got an assistant manager at the store to communicate with me via email (Derek *****). He was very helpful. He stated he would forward my emails to Kelly ******* and Mark ****** and have someone reach out to me that day. That never happened. On March 15th, 2017, I emailed Derek again to say no one had contacted me. He apologized and said he would contact them that day and have them call me. That never happened. I am left with a business who sold me merchandise that has obvious manufacturer defects. An extended warranty that won't cover the damages. A store manager who refuses to call or respond to my texts, an example identical in nature wherein Ashley Furniture Homestore replaced the cushions and a customer service hotline that refuses to even review the case or allow me to speak to a manager. Essentially, I have been road blocked with no other option but to file a complaint and begin litigation if necessary. The issue should be very easy to resolve. The cushions appear to have zippered covers. It can't cost that much for the manufacturer to send new cushion covers.
    - Christopher R.
  • F
    Aunt Annies Estate Sales
    Not well. They do not do what they say they will. They had the sale but it seems they sold most items and did not give us credit for them....but they were gone from the house. When the check came in the mail, it was VERY small and only a nominal amount of items were listed as sold and given credit for. Both large and small items were missing ....including a brand new, never been plugged in deep freeze. How do you "loose" that? The items that were reported as sold also sold extremely cheap! My feeling is that they sold items for a good price but then reported them to us as selling cheaply and they pocketed the rest of the money or they sold items and pocketed the money and did not give us credit for them at all. We could not be there for the entire sale to keep them honest....we just trusted them...our mistake! They remind me of gypsies / thieves that come in and take advantage of you during one of the most vulnerable of times....after the loss of a loved one. I do not know how they sleep at night! They are nice until the contract is signed, and then they are rude or do not return phone calls. The house upstairs and downstairs was packed, as well as two sheds and a carport closet and yard full of items. They closed up 2 hrs. early because they said they were "sold out" but there was still a lot that could have been sold. They also said they would start pricing a week ahead of time at least, but only allowed 3 days and then ran out of time to get a lot of items priced. We complained to them and after numerous phone calls and texts we were able to get a few more items paid for at cheap prices that they made up, but SO many items are gone and not paid for. I would not use them unless I could be at the sale to watch their every move!
    - Laurie A.
  • F
    In-Home Furniture Repair and Refinishing by Ryan Poulton
    Hello David Here's the situation. I used to do free estimates for insurance claims, but in most cases the people simply used my estimate to get cash from their insurance companies. They never intended to have me do the repairs. My time was completely wasted. Of course, they all claimed beforehand that that was not their intention. Consequently, if you would like an estimate for an insurance claim, I will charge a fee of $80, payable upon my visit to inspect the damage. Following my visit, I will email you an estimate on my letterhead. HOWEVER, I will reimburse to you this fee of $80 if/when I am engaged to perform the repairs. Thanks for the inquiry, and let me know if you would like to proceed with an estimate. Ryan Poulton, 503-968-1222 Ryan Poulton 503-968-1222 -----Original Message----- From: Sent: Aug 30, 2016 2:02 PM To: Subject: Furniture repair estimate Hi Ryan, I left you voice mail. I have several pieces of furniture damage in my move. I require an estimate to allow insurance company to pay for repairs. I live at xxxxxxxxx Portland, Please call so we can setup an appointment. Thank you David Marcinko Sent from my iPad
    - Dave M.
  • A
    Renew Furniture Repair
    Frank was very professional and honest on what could be repaired and his estimated cost. I will schedule with Frank after insurance reviews estimate and provides settlement. I will submit a second review when I contact Frank to complete the repairs
    - Dave M.
  • A
    A Pianos Friend
    Fantastic. They went above and beyond.  Steve was super helpful when I called and Brad and the person he was with were fantastic during the delivery.  Class act people and company. 

    - David M.
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Custom Furniture Makers in Saint Peters

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