Marcela's Cleaning

A 203 Reviews

Founded 2010 • Angie's List since October 2009

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Licensing

No License Required for Trade
Bonded
Insured
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Hours

Monday
7:30 AM - 5:00 AM
Tuesday
7:30 AM - 5:00 PM
Wednesday
7:30 AM - 5:00 AM
Thursday
7:30 AM - 5:00 PM
Friday
7:30 AM - 5:00 AM
Saturday
9:00 AM - 3:00 PM

Company Contact

10723 Indian Head Industrial Blvd

Saint Louis, MO 63132

Description

Marcela's cleaning is a small family owned business that serves the needs of the Saint Louis, Missouri area. We have been in business since January 2010; our company has grown considerably and now we are having several groups of well-trained staff, and many pleased customers. Award winning. ...

Verified Reviews

203 Total Reviews
Reviews by Rating
A Rated
163
B Rated
13
C Rated
10
D Rated
4
F Rated
13
Read reviews by category
house cleaning (203)carpet cleaning (3)
Showing 1-10 of 203 reviews
A

RATED

04/22/2020

Marcella and crew did awesome!! They went above and beyond;!! Our house is spotless!!! They did an amazing job organizing our house, also!!! Also, they were all very nice and polite! Marcella is so nice and easy to talk to! Awesome and amazing!!! Above and Beyond!!! After they were finished, me and my husband walked out of our bedroom and we were in awe! We're still in awe!!! My husband and I can'...

DESCRIPTION OF WORK
She and her crew cleaned the living room, the kitchen, the bathroom, and the spare bedroom and also organized a whole lot of items! Marcella and her crew went above and beyond! Marcella and her crew cleaned our home spotless!

CATEGORY house cleaning

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/22/2020

A

RATED

05/02/2019

Marcela was great to work with and very flexible with several date changes from me. On the final date, her team arrived on time, were pleasant to have in my home and went straight to work. When they were done, everything was clean and they made the carpet look great! I will definitely use them again. Thank you to Marcela and your team!

DESCRIPTION OF WORK
Total deep cleaning and carpets cleaning

CATEGORY carpet cleaners,house cleaning

COST $660

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/30/2019

SERVICE PROVIDER RESPONSE

Thanks so much for your review, we enjoy cleaning this house.
C

RATED

06/07/2018

I tried "personalized" service for 3 hours. That's a single person cleaning. I had had a private person for many years who moved out of the area. She was able to clean my house in less than 3 hours so I thought this was a reasonable expectation. The first person who arrived did not speak English and was in the Master bedroom/bath for 2 hours and 15 minutes. Most of that time was spent cleaning bli...

DESCRIPTION OF WORK
house cleaning

CATEGORY house cleaning

SERVICES PERFORMED? Yes

WORK COMPLETED ON 05/09/2018

SERVICE PROVIDER RESPONSE

We tried to do a good job for this client, there was a big bathroom with a lot of blinds very dusty, a huge shower, high mirrors that were not cleaned regularly for the previous service, the employee we sent spent a lot of time deep cleaning the master bathroom, this client knows all the good work we did, since she stay sit in a chair looking at us while we were cleaning the bathroom, I personally...
A

RATED

05/16/2018

Extremely well. have been using Marcela's Cleaning for over five years.

DESCRIPTION OF WORK
Cleaning, dusting, floors, etc.

CATEGORY house cleaning

COST $150

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/11/2018

SERVICE PROVIDER RESPONSE

Thank you so much for your review. We appreciate to clean your house.
C

RATED

05/06/2018

Needed a deep clean on the main level of the home. This is a small house of 2 bedroom, 1 bath, living room and kitchen. When contracting for a deep clean, I expect a thorough ceiling-to-floor cleaning of each room. This includes all fixtures, walls, appliances, cabinets, tubs, commode, sinks, baseboards, rugs, carpets and floors. Deep cleanings are also sometimes called spring cleaning. My parents...

DESCRIPTION OF WORK
Deep clean for residence

CATEGORY house cleaning

COST $200

SERVICES PERFORMED? Yes

WORK COMPLETED ON 04/12/2018

SERVICE PROVIDER RESPONSE

Had I seen the condition of the [Member Name Removed] personally, I would not have permitted my crew to work there. The crew encountered human feces on the walls and elsewhere, cobwebs are the least of concern.
C

RATED

03/03/2018

Unfortunately not a great job. Two of our household cleaning supplies were taken by accident. Which means an impromptu shopping trip to replace them with a sick baby. On one of the shelves a few bottles were knocked over which caused a huge pool of beta dine to stain and dry on the tile floor. Also they do floors but wear their shoes inside which kind of defeats the purpose. Finally I found dust a...

DESCRIPTION OF WORK
House cleaning

CATEGORY house cleaning

SERVICES PERFORMED? Yes

WORK COMPLETED ON 03/03/2018

SERVICE PROVIDER RESPONSE

Thanks for your feedback. We apologize if our job did not meet your expectations, but at the end of the cleaning the team leader said that she asked you to look around and you said everything was looking great. Unfortunately we did not received this complain to our office on time to take care of. We have a 24 hours guarantee and we try to correct any mistake as soon as possible with a commitment t...
A

RATED

12/04/2017

Great. They work quickly, thoroughly, and they are all very pleasant and friendly.

DESCRIPTION OF WORK
General house cleaning

CATEGORY house cleaning

COST $100

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/02/2017

SERVICE PROVIDER RESPONSE

We appreciate your review, thank you so much.
A

RATED

10/18/2017

Excellent. They were thorough and did a great job. I was very pleased

DESCRIPTION OF WORK
cleaned whole house

CATEGORY house cleaning

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/13/2017

SERVICE PROVIDER RESPONSE

Thank you for your review. We try to do a quality job always and we are happy to receive any feed back from our customers.
A

RATED

10/09/2017

One day prior to arrival, Marcella came to inspect what needed to be done, and give us a quote. A crew of 3 arrived right on time. They spent 2.5hrs cleaning. Cleaned the Downstairs half bath first as I requested, so the Wife and I could spend the entire time, out of the crews way, in our basement, resting. The crew of 3 exceeded my expectations, leaving our home clean and fresh. In Our kitchen th...

DESCRIPTION OF WORK
We needed house cleaning prior to going into the hospital, but now, after an unexpected extended hospital stay. Cleaning needed to be done in our kitchen, (refrigerator shelves, stove top stove), den, hallway carpet, 2 Full Baths, master bedroom, and half bathroom in basement

CATEGORY carpet cleaners,house cleaning

COST $202

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/06/2017

SERVICE PROVIDER RESPONSE

Thank you so much for your great review. We were very happy to help you. We try to give our best and to be very flexible with our costumers as we understand everyone has different needs.
A

RATED

10/02/2017

Wonderful job. Thorough and prompt.

DESCRIPTION OF WORK
Cleans our home on a regular basis.

CATEGORY house cleaning

COST $150

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/20/2017

SERVICE PROVIDER RESPONSE

thank you so much for your review, we try to give our best!

Services Offered

Regular cleanings, Laundry (Folding Clothes and Closet organizing), Deep Cleaning, Carpet Cleaning, Move In & Out Cleanings.

Services Not Offered

Yard Trash Disposal & Construction Garbage Removal.

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Visa, MasterCard, American Express, Discover, Check, PayPal
Emergency Service
Yes
Warranties
Yes