Repair concrete to front porch and stairwell in back of home
THIS COMPANY HAS ISSUES. I choose this company after meeting the owner. He showed me pictures of his work on his website which looked nice and offered me a 10 year warranty. Also, I did a search online and found many good reviews which confuses me as my experience has been terrible. Everything I am writing between the asterisks I have documentation to back and am providing copies to Angie’s List (email exchanges, owner’s initialing for my complete payment and the 10 year guarantee and pictures which I’m posting). *** The work was first performed in October 2016 and the owner, Tony Monaghan, was paid in cash. When you look at the pictures, please know that I paid ~$3500 for this concrete repair and resurfacing. Since the original work was done, I have given the company multiple chances to make this right. Not only is the repair/resurfacing not smooth and chipping, concrete mix was slopped onto my plants, step railing and mailbox. In mid-August of this year (2019), after the owner’s last attempt to repair the bad work, I emailed the owner that I wanted a refund. The owner wrote back and agreed to work on refunding me. But later he wrote that instead he is now working with his attorney to sort things out with Rapid Set, the company that sells the product he used. And he wrote that once things are settled out with the product company, he’ll get back to me. I wrote back to Tony Monaghan that his warranty to me has nothing to do with another company. If he did not send me a refund by set date, I would file a complaint with the St. Louis BBB. I did not receive a refund and on 10-5-19 I followed through with filing a BBB complaint. Irish Construction is an accredited company with the St. Louis BBB. As of 11-5-19, there is no response back from the company to my BBB complaint. *** When I checked in with the BBB, I asked if there was any way they could help me. They suggested I next file a complaint with the Missouri Attorney General’s Office. As I previously wrote, I am so confused how this business receives good reviews. In my opinion this company should have never taken my job. Possibly this happened because of lack of knowledge on how to apply the product…or maybe the product his company uses was never meant as a ten year repair. The last time the company performed an attempted repair, the resurfacing started cracking within a few days. And I believe Tony Monaghan is deflecting accountability and dragging the process out in hopes I will quit pursuing my guaranteed refund. If you are looking for quality concrete work, AVOID THIS COMPANY. If you can, take a few minutes to compare what is advertised on the company website to the pictures posted here of Irish Construction’s work done at my home. If you ever hire this company, keep everything thoroughly documented! The owner requested to be paid in cash. I had to approach him and request that he sign that he had been paid in full with cash and that he was giving me the 10 year warranty after the work was completed. I am struggling to get my hard earned money back to hire someone different to fix this mess. PLEASE, PLEASE don’t let the numerous good reviews give you confidence in this company as is what happened to me. THIS COMPANY HAS ISSUES! Pictures posted contain some current images and some images of work that I had to call company back to work on again because of subpar quality. RESPIONSE TO COMPANY RESPONSE: NEVER, not during my initial consultation with Tony Monaghan nor during communications for repairs to the initial work did anyone from Irish Construction suggest replacement. In fact, during the initial consultation, Tony Monaghan, the owner, encouraged me to go with his resurface method and not replace the concrete in the front of my house. His pitch was that replacement would be $7000 and he can do the work for much less...and...offer a 10 - 15 year warranty. And in my email communications with the owner about the repairs not holding up he never brings up needing a replacement. In regards to customer deleting/filing new complaint. I did rewrite a review I had submitted into the system the night before and decided the next morning to revise. The next day I submitted my revision to Angie's List. My request was to have Angie's List use my revision instead of what I sent the night before. I authorize Angie's List to share all my communications, documentation and pictures to anyone who request. If someone wants to see my original review and Irish Construction's response, I support them having access to the information. I was unaware Irish Construction made a response until I read this response, but want anyone that wants to read the company's response to have access to it. Also, I authorize Angie's List to replace the picture of one my plants with concrete mix on it with the scan of my 10 year warranty initialed "AM" by the owner (I blacked out personal info at top). I am in the process of filing a complaint with the Consumer Protection Service of the Missouri Attorney General's Office. When I called the office, I asked how many other complaints Irish Construction had and was told 8 complaints since 2000 with 2 complaints being from this year (without having mine yet).
