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Hvac Repair reviews in Saint Joseph

  • A
    Climate Control Heating & Cooling
    Tech Michael Miller did a great job performing a system check on the heat pump and furnace. He is very professional and pulled and cleaned burners and flame sensor. Checked heat exchanger and the units were running according to the manufacturers specifications upon departure.
    - Judy T.
  • D
    Tom's Heating & Cooling
    On March 16 2017 I hired Tom's Heating and Cooling to repair my furnace. The blower wouldn't quit so I knew something was wrong. The technician arrived on time and performed the work at what I thought was a fair price. That time it was $325. Upon completion of the repair which consisted of replacing the controller, he informed me that my blower was also getting bad. I told him that if it failed I would contact him. Less than a year later on Feb 10, 2018 I woke up to find that my blower would not come on. Once again the technician arrived on time and performed the repairs. This time he said that my blower had gone out and had burned out a relay on the controller that was less than 1 year old. At no point during the original repair was I advised that a blower failure could cause the new controller to go bad. This time I was charged $864 for both a blower and controller and the service call. The original controller was $236 and this time it was $379. The blower motor was an astronomical $406. I believe that I was charged an excessive amount and seeing as the old parts were not left behind like the original repair, I can only assume that Tom's traded in the less than 1 year old controller as a warrantee repair and got paid in essence twice.
    - Randall h.
  • D
    Freon was empty and had to be filled and cleaning of AC unit. Payment calculated, discussed & paid in full before he left, aprox $275. No improvement so called them next day. They sent same tech out who advised us we had a leak. He hadn't fixed it they day before, saying it was small & what he had done would get us through the summer. My husband made clear we were not going to pay for freon again because it wasn't fair. The tech said nothing, fixed the leak & replaced freon. He said nothing of cost but we got a bill a few weeks later for $409! Stop leak, labor & freon. Thinking an error and they would apply 1st payment to this amount, I called and explained we should not have to pay more because the tech should have fixed the repair originally. I would pay $409 total but not $409 + $275 already paid. The person on the phone was rude but agreed to take off 1 hour of labor & the freon but tried to tell me they shouldn't have to because they usually don't use stop leak. I don't know about this stuff, that's why I called (what I thought) were professionals. I feel it was very unprofessional to bill me twice in 24 hours for the same service. Obviously not done well 1st visit. Also, very upfront about cost on 1st visit and itemized statement signed & given. No discussion on 2nd visit of cost, other tell han us saying we would not pay for freon again. Bill arrives later, no collection of funds like 1st visit. Very unhelpful. 2 visits in 25 hours to fix same problem, tried to bill me for both. If he had fixed leak on 1st visit, I would have paid $400 then & no need for 2nd visit. Your (techs) mistake, not mine. Sneaky to bill upfront on 1st visit but say nothing on 2nd. Very disappointed.
    - Deidre M.
  • F
    Comfort Heating And Cooling
    He came out looked at our Cooling Unit, said it was shot and had to be replaced for $5,000 to $6,000! Didn't even look at it? I called a competitor the following day, he tested the unit, charged with Freon, and our house and Cooling Unit are still going strong. Total Cost: $350,00
    - Scott B.
  • D
    I called and left a message. He called back and said he might be able to be here. I scheduled another contractor who could commit to that afternoon. Bob then called and ripped me when he called back and was available. Bob the problem is with you not your customers.
    - Rod & Kathryn C.
  • F
    Harris Heating & Cooling
    He showed up after I called saying that my blower wouldn't shut off. After an hour or so of working on the furnace, he came up and told me I needed a new controller. After installing the new controller the furnace would run off and on repeatedly until the thermostat would finally be satisfied. In short order the new controller went out again and he replaced it again. Same thing. I tried calling but no answer. So finally a few days ago the controller goes out again and I call another repair service. They informed me that not only did he install the wrong controller, the original problem was caused by condensation dripping all over the old one which shorted it out. There is no way that Harris could have missed this. I took photos of the old controller and there's corrosion all over it. Harris charged me 150 dollars and the new repairs cost me 325.
    - randall h.
  • A
    Fairway Heating and Air Conditioning Service
    He spent quite a bit of time going through it. He came to find out that my existing air conditioning unit was still operating at a normal approved capacity so he said that I couldn't qualify for the upgrade.
    - Gary H.
  • A
    This St. Joseph MO firm repaired our gas water heater a few weeks ago, and inspected the innards of our furnace and replaced the humidifier pad while here. Their work is comprehensive and excently performed. I recommend them unreservedly.
    - Ken W.
  • A
    I called them on a Sunday, got their voice mail which gave me two other numbers to call for after hours service.  I called both of the numbers and left a message.  Within 5-10 minutes I had a return call from both Rick and Doug.  Doug arrived at my house about 30 minutes later as he was just leaving church when he got my message and needed to go home first to change clothes and get his truck.  He was here for about an hour and replaced both my fan motor capacitor because the old motor had a 10V capacitor and the new motor needed a 15V.  The charge was $485.00 which at first I thought was a little high for a motor, but then I looked up what capacitors cost (and how dangerous they can be to install if you don't know what you are doing because we're dealing with electricity here.)  I then realized that the charge was pretty close to the going rate for both of those parts plus labor AND the fact that he came so quickly and on a Sunday too.  Very professional and competent.  

    - Shawn M.
  • A
    Called to make appointment for estimate. Arrived as scheduled and came prepared with brochures, etc. Able to answer my questions. Provided an estimate via email within 24 hours - very responsive via email. I looked at two other companies, and A and M had the best combination of price (they were the lowest bidder) and professionalism. (Albeit I would have been fine going with the other two companies had A and M not been in the running.) The crew arrived as scheduled to install the furnace and A/C. The work took a day and a half. The two fellows who came to do the install were very friendly and did a good job of cleaning up (biggest issue being that they did leave a number of cigarette butts in our driveway).
    My main complaint would be the disconnect between what the fellow who came to give the estimate said and the end result. He really talked up the improvements we'd see such as the unit being smaller, there being a cut-off switch, and the A/C unit being up on a cement pad. The unit turned out to actually be slightly LARGER than the 35 year old unit it replaced, I had to specifically ask the installers to install the switch (which they were happy to do, but it was not put on their work order), and the A/C unit is pretty much level with the dirt on a plastic pad. And only an exhaust pipe was installed, as opposed to both and exhaust and intake pipe to the side of the house (which I understand to be the ideal arrangement).
    Would I recommend them and use them again? Sure - but the items in the paragraph took A and M from being "AWESOME, wouldn't  think of dealing with anyone else" to "they got the job done at a good price, but I'm open to trying other companies."
    - Joshua B.
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HVAC Contractors in Saint Joseph

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