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Computer Repair reviews in Saint Clair

  • F
    Where to start....the actual purchase of the phone 2 weeks ago went very well, my salesperson Patrick was very nice and helpfuI. I  purchased the phone on a Friday, and traded my iPhone 4 in.  I had concerns that a 16GB was not enough storage space but after discussing with Patrick my concerns were alleviated, as he said just return it and get the 32 GB within 14 days if I found out that I needed more space. He said he anticipated having additional phones the following week, wed or thur.   The cost would include a 35$ restocking fee plus an additional 100$ for the 32 GB phone. I was ok with that.    After syncing my phone at home I had less than 1 GB of storage space available. I called the following  Monday and talked with another sales Rep as Patrick was unavailable that day. I explained the situation and said that I wanted to exchange my phone and what day would be best to do that. She said they were not getting any phones that week and to call back the following week. I called the following monday, again no phones, tues, again no phones, wed, no phones. I called today as I thought my 14 days were up tomorrow....nope, they are up today as they count the actual day of purchase as day 1.  Still no 32 GB phones, maybe by the end of the month. Obviously far outside of the 14 day return window. I asked about my options and it seems there really weren't any. 1. Return the phone for a refund by close of business today, and get a cheap "go" phone for the next month, or just go without a phone..really??? ( remember I traded my iPhone 4 in) With my job this was not an option, nor was a "go" phone, as alot of my business is done with a smart phone. I asked about extending my refund time as this was not any fault of mine...nothing they could or would help me with. 
    I called AT&T corporate who would absolutely help me in any way including just extending my refund time until they had a replacement phone. The problem is Cellular Connections is independently owned and they would have to agree to this option. AT&T corporate (Joanna) called the manager at Cellular Connections, I don't have his name. They refused to cooperate in any way, and would do nothing to help AT&T corporate or myself with this situation. These back and forth phone conversations took all afternoon, the final call coming from corporate at 5:30pm, after the final refusal to help in anyway from Cellular Connections. By this time there was no way I could even return the phone as I was at work in Creve Couer and Sullivan is 90 mins from there without friday rush hour traffic. At this point I am stuck with a very nice but full iPhone 5s. 
    I try to shop local and support small local business as much as possible, this is the first time that this has turned out to cost me in the long run. Had I purchased this phone at an AT&T corporate store instead of this small business my needs would eventually be met, as they would work with me in any way possible to keep me as a customer. Again, none of this was a fault of mine. 
    I will think twice about supporting local small business, and I certainly would not support this business nor recommend them to anyone else. They completely lack any interest in customer satisfaction. I specifically asked Joann at corporate why they would not work with me...would it cost them more money, would it be alot of trouble???? According to Joann it was a very simple fix and would cost them nothing, yet they were still unwilling to help me.


    - Gina A.
  • F
    Still isnt resolved.
    - Dakota s.
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Computer And Electronic Services in Saint Clair

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