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Moving reviews in Rolla

  • C
    ABC Quality Moving & Storage
    The two men moving us were right on time. As we were going over the paperwork before they started the job, they noticed we had a $25 misc. charge on our bill. I said that was for the rental of a box for our flat screen, which they then told me was not with them. The move went well...they worked very hard and got everything into the truck quickly. Upon arriving at the house, I learned that a lamp had been damaged in the move, which I was told wasn't covered by the insurance before it was moved, so that was my choice. Later the next week, I discovered my dryer no longer works. It was fine when it left the apartment, and is now broken. I called ABC to let them know, and was told that without visable damage, there was nothing they could do about it. The man I spoke to told me he'd check into it, and get back to me. That was a week ago. I've called back once since, and was told basically the same thing, again with no return phone call. While there may not be a dent in my dryer, that's not to say that is was properly padded and packed in the truck, and I really feel ABC should be responsible for the repairs...but they won't call me back.
    - ROBERTA D.
  • D
    Two Men And A Truck
    I talked to the moving estimator but he wanted to do the estimate over the phone. I explained that they would really need to see what had to be moved because I had more than the usual "stuff", including a 46 gallon aquarium and a recumbent bike. He made an appointment and came to my house to give me an estimate. I showed him around every room and pointed out that in addition to the normal bedroom furniture I also had a secretary desk, and a second large couch in the basement along with a second computer desk and chair and plasma TV. He told me they would need to bring along a special box for the TV. He continued to move through the house marking everything on an electronic form that he carried. I then took him outside and explained that the two outdoor benches along with the three metal chairs would also have to be moved. I explained to him that I don't have a truck or a trailer, only a minivan, and I needed them to move everything. He asked if I would prefer to keep it to one truck and they would get all the big stuff and there might be a few leftovers for me to throw in the van. I told him that would be fine. On moving day I was shocked at the size of the truck and had a sinking feeling that there was no way all my things would fit in the truck. The four college students worked like Yeomen to pack things in as much as they could but when the truck was about halfway full I asked if everything was going to fit. The group leader didn't sound too confident . I told him that the aquarium absolutely had to go because my fish needed to get back into their home and I already had my van and all my helper's cars packed full. He also told me that they hadn't been informed about the plasma TV and therefore they didn't have the box for it and couldn't take responsibility for moving it. They did agree to help us get the TV into the back of my son's car. I was impressed by the four young men and their work ethic. I couldn't have asked any more from them. But I felt that the estimator had really let me down. By the time the truck was filled I still had both outside benches, all three outside chairs, two kitchen chairs, a computer chair and the recumbent bike, plus a couple of big fans and assorted other stuff that still needed to be moved. The worst part came several days later when I called the company to voice my unhappiness. I asked to speak to a supervisor and was directed to someone's voice mail. I left my name and phone number but when someone called me back and I started to complain we were either disconnected or he hung up on me. When he didn't call me back I suspected the former. I called back but the next man only argued with me, telling me I had only requested a single truck. I explained that I had no idea of the size of the truck they would send or how they are packed. I counted on THEM know their job.
    - ROBERTA D.
  • A
    Paul's Furniture Outlet
    It went very well. It was hard work moving the furniture - all were recliners, very heavy.
    - CYNTHIA S.
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Moving Companies in Rolla

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