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Basement Waterproofing reviews in Rolla

  • A
    Helitech Waterproofing and Foundation Repair
    We contacted Helitech from their website for an estimate, well aware that the potential cost to fix our problem was quite high. We were contacted early the next business day in order to set up an appointment for an evaluation and estimation. Our estimator, Larry, was very professional and understanding of our knowledge/lack of knowledge of the problem. He showed us how his product worked, as well as how his competitors systems worked and was willing to discuss the pros and cons of both their product and their competitors. The only hiccup was that once we scheduled the guys to come in we were told they would arrive between 7 and 8 am, but the actual arrival time was about 10:30am due to weather and the distance they were driving from (an hour and a half away). We could have slept in more if we'd known! However once they got here, they went over the work order to make sure we were all on the same page. After working for three days they finished and once again went over the entire thing to make sure I understood everything that had happened. They cleaned up well after themselves although a small amount of debris was left under the washer/dryer and in the yard. The basement looked better than before they got there, and the basement hasn't leaked into the house since!
    - Rebecca H.
  • F
    PEP Waterproofing
    The experience with the sales person started out wonderful that is where it ended. The workers were regularly late in relation to when they said they would be there. The workers did not preform the work that was on the contract to be done. The work they did do was deplorable and some of the worst work I have ever seen completed in any line of work. They left trash, cigarette butts, and boulders through out the yards. They were contracted to provide a sprayed on membrane and instead the used their hand to smear the sealant on my foundation. This was one of many issues with the work. The men came back two times and still failed to fix the 20 plus issues with their original work. After three calls to the owner he finally called back. He informed me after interrupting me multiple times he was busy and would get back with me. He followed this with hanging up on me. Two days later he showed up to my house with three other works. I was not allowed to get two words in end wise without him interrupting me. He said well what will it take to get my crew out of here and get paid. We don't have all day to spend here. He then stated its ok that is crocked because it did not say in the contract it would be level. He offered a dump truck load of dirt to fix all of the substandard work. I would in now way use or recommend this company to do any work under any situation.

    Some of the issues

    Old drain piping was left sticking out of the dirt and not removed
    Cigarette butts left on the ground
    Installed drain piping was left uncovered
    Membrane was applied with there hands not sprayed as contracted
    clean dirt was not used as contracted
    rocks were not removed
    metal flashing was crocked, bent and pulling off before they left
    caulking used on flashing was done in a sloppy manner
    underground drainage for downspouts did not match contract drawing and was installed not with a downward slop

    This are only part of the issues.
    - Ryan S.
  • A
    Foundation Recovery Systems
    On time, on budget, and with an experience crew that worked efficiently on the job. Also please how they cleaned up after the jobs were finished.
    - Steve B.
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Waterproofing Contractors in Rolla

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