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Specialized Services reviews in Rocheport

  • D

    Here is what is wrong with the rate(s) and the method used by Gutter Brothers:

    Going labor rates. In the last two months I paid (for hours spent on the job) : Painting in addition to a previously quoted job - $45.00/hour, Cleaning, clearing and restoring yard with a team incl. an arborist $40.00/man-hour. Removing a 62-ft. tree decayed at bottom, less than 10 ft. from side of house; cleaning all debris and carrying off tree using 5 guys (2 climbers and 3 handlers), heavy equipment, 7 hours, average $49.75/man-hour (higher skill level than the other two jobs)

    "Compared to" amount.  The $250.00 is as misleading and deceptive as the infamous MSRP in the car trade. Using the above rates, it implies  that a regular gutter job takes as much a 6 hours (?)

    "Special Deal" amount. The $100.00 is what one would pay for a 2 1/2 man-hour job at going rate; which Gutter Brothers was not about to do for me. A "special deal"  would give a client at least 3 man-hours of labor, divided over gutter work and clean up. Instead, they sent one man with only one hour of daylight left to do the job.

    Their cleaning method. In October 2012 another firm cleaned my gutters, using 3 guys for about 1 1/2 hours. One  man sat on the roof, throwing debris straight down. It formed a narrow pattern along the house, making it a simple task for the other two to sweep/rake and bag. I paid less than $100.00. ----- A full gutter could have as much as three layers: Top - loose leaves and twigs; Middle - heavy, wet leaves. These wet leaves could cover the top of the downspouts, causing some dirty water to remain as the bottom layer. ----  Gutter Brothers' power blower method would blow away the loose top layer and spread it all over the yard. I could not accept that, considering the recent restoration work done in the yard. The slimy middle layer might partially loosen up and also fly into the yard below. What will for sure happen is that the blower will squeegee out the layer of dirty water and squirt it around, possibly soiling walls and windows. (The picture with the ad for the "deal", possibly unintentionally, shows the preferred manual method. Nonetheless, I assumed that to be the method intended to be used). Notice that it is very likely that much of the wet leaves will never be blown out of the gutter. A partially emptied gutter is not obvious from below.

    Belligerent attitude. About ten minutes after I sent away the diminutive young man, the owner called. He implied that I did not know what I was talking about, I should not tell him how to do his job, "The manual job is just no good". "If you do not like what I do, I'll give you your money back".  Fact:  We have lived in this house for 34 years, I cleaned the gutters with regularity, manually ( I had the stuff in my hands, bagged it as I grabbed it), until it became too much of an effort. That's when I switched to professional service in 2012. 

    I intend to shop around among other similar services. The special deal got my attention, but the price is not as important as long as a quality professional job is done. 


     

     

     

     

     

     

     


    - Dolf V.
  • A
    The staff here are always helpful and friendly. They always are helpful when we can't find something. They go out of their way to be nice. This review deals with the entire grocery store, rather than just the floral department.
    - Samuel C.
  • F
    Loan process was not completed, but they kept sending emails for many months, even years, afterward, and it was impossible to unsubscribe from them.  They had no unsubscribe link in the emails, their website message center did not work, and calling them on the phone was unsatisfactory.  It remains to be seen whether this results in being unsubscribed or not,  They proved very difficult to deal with.
    - Samuel C.
  • A
    Originally, he thought that it would have to replaced as they did not make the parts anymore, but the man was persistent and after turning it on and off about 20 times it started to work. He also ran it with vinegar and I haven't had a problem since.
    - Margaret L.
  • A
    They were delayed by weather, but maintained daily contact with me to adjust work date. When the weather did cooperate, they showed up on time with a crew large enough to complete the work in excellent time. Clean up was performed continuously so the yard was never a mess. The final clean up was so good, you couldn't tell they had been there. Company supervisors were in and out all day long and performed a final walk around with me to make sure I was happy.
    I would and have recommended their services.
    - Harold E S.
  • A
    Great job. They were delayed by weather, but maintained daily contact with me to adjust work date. When the weather did cooperate, they showed up on time with a crew large enough to complete the work in excellent time. The gutter crew worked in conjunction with the final stages of the siding crew.
    Clean up was performed continuously so the yard was never a mess. The final clean up was so good, you couldn't tell they had been there. Company supervisors were in and out all day long and performed a final walk around with me to make sure I was happy.
    I would and have recommended their services.
    - Harold E S.
  • A
    unknown
    - Ronald D.
  • B
    unknown
    - Harold E S.
  • D
    unknown
    - Paul M.
  • A
    unknown
    - Jean H.
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Specialized Services in Rocheport

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