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Optometry reviews in Richmond Heights

Real People ~ Real Reviews ~ Real Results

  • I filled out the many pages of paperwork they sent and showed up on time to my appointment.  The receptionist proceeded to explain to me that my vision coverage didn't cover vision exams at that provider.  I have very good insurance and it has been good at other locations, but for some reason this particular provider would only take it if I had a medical problem (which doesn't include vision issues).  I asked the woman why this wasn't explained to me when I called to check my coverage and she said "oh, well that would have required an extra step.'  So it was fine to waste an hour and a half of my time, but her staff couldn't take an extra step to explain to me that for some strange reason my vision coverage doesn't cover vision appointments at their office?
    I'm sure the doctor is lovely.  My dad, aunt, and friend have all used him and loved him, but the staff leaves something to be desired.
    - Lucy E.
  • She is excellent.  She picked up an anomaly on one of the photographs of my eyes and discovered that I have glaucoma.  She didn’t ignore the simple little sign that somebody else might have.  Now I am having treatment and hopefully it will  save my eyes.
    - BARBARA B.
  • The office is very nice and the staff is very friendly. Good location, not in a mall. The doctors don't change every year like at some of the larger chains. I think that is what I like most about it.
    - Richard B.
  • This was my first time visiting Eye Care Assoc. and it went well. Their office has free parking and is conveniently located across from the Galleria, about a block from my office. The office environment is surprisingly warm and inviting and their front-desk staff were very friendly. I waited less than 10 minutes, then was seen by a tech. She was friendly and it was only minutes before we were finished and I was waiting for the doctor. Dr. Kadlec was all smiles and had a really excellent bedside manner. We discussed my vision history and briefly talked about my immediate family's, then moved into the exam. Throughout the exam, Dr. Kadlec made sure I was fully informed and allowed opportunities for me to participate in my care. The experience never felt rushed, I feel confident that I received an excellent annual exam and will be sure to visit Dr. Kadlec next year.
    - Joshua S.
  • It is a close location so I did not have to drive very far. My wife was not completely satisfied with the visit; she thought the doctor could have done some other exams and could have been more thorough. I will use them again in the future but I don't think my wife will.
    - Joseph T.
  • There is only one dentist there so I actually get to see him and talk to him. He works with me. I cannot have many X-rays taken and he has worked with me on it. He has worked with me on the insurance as well as our insurance plan is not sensible. The only drawback with them is that when they schedule an appointment six months in advance they don’t give us the reminder calls due to which my husband and children have forgot their appointments many times before.
    - Helen K.
  • We have used them for over 20 years. They see you fairly quickly, so you don't have to wait long. The staff is very friendly and if you have a specific problem they will address it. I have never felt rushed out of there. My doctor listens to me and answers questions. She is very friendly, warm, and makes you feel at ease. She explains what she is going to do before she does it.
    - JEAN C.
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Optometrists in Richmond Heights

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