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There are 3 highly-rated local fireplace contractors.

Recent Fireplace Repair Reviews in Republic

  • A
    HMI FIREPLACE SHOPS
    Went very smoothly. HMI connected me with Plumber for gas line installation. Timely communication between plumber and HMi so all went smoothly and completed without undue delays. Plumber contacted city utilities for necessary inspecitions.
    - Bettyann S.
  • A
    Smitty's Chimney Sweep & Stoves
    We really respect his advice and time spent explaining our options and our new equipment and how it works. All work was done professionally and beyond our expectations. We're now enjoying heating our home with wood.
    - Gail R.
  • A
    Smitty's Chimney Sweep & Stoves
    I called Smitty's without prior information about the company and was greeted by a very customer oriented receptionist who went out of her way to divert two technicians to my residence.  The technicians called and arrived withing ten minutes.  They were cheerful and went right to work on the problem.  The servicement promptly took on the task which during part of the operation became difficult due to blockage in the pilot light line.  They were familiar with the brands of the two fireplaces and knew how to approach them.  They maintained their professionalism and customer focused effort and dedicated to resovling the problem "because that is what we do."
    - Ron H.
  • A
    HMI FIREPLACE SHOPS
    The HMI representative arrived at my home and cleaned my gas fireplace. He took the glass panel off of the front and washed it. He adjusted the log & relit the pilot light. He vacuumed the fireplace as well. It looks great.
    - Laura H.
  • C
    HMI FIREPLACE SHOPS
    Bottom line, I ended up buying four fireplace covers and made several trips to HMI myself to clear up confusion.  I spent a lot of money on a fireplace that will burn your hand if you touch the glass.  At least it looks good and so far (7 months) it has worked well.
    - Ellen M.
  • C
    HMI FIREPLACE SHOPS
    There are some good things about this company, but some not so good.  I think the quality of the insert & log set is excellent.  The employees were friendly & answered all my questions when I went to look at the inserts.  However, once i paid the deposit to order the insert, it became more difficult to reach them & get them to call me back.  They did leave a prompt msg that the insert was in, & told me to call to set up installation.  I called once a day for 3 days trying to do this.  I spoke with an employee the first time & he said someone would call me back within an hour.  No one called.  I called the next day about 10:00, but got the voice mail, & left a polite msg.  No one called.  I called the next day about 10:30, still calm & polite, & left a msg.  No one called.  By this time, I was getting worried that they had closed their business, taking my $1800 deposit with them, so on the 4th day I went to HMI in person.  They were there.  I calmly & nicely explained why I was there, & they said "You know, it's getting to be our busy time of year, we are VERY busy", like they were scolding me.  I did not voice the many replies that came to my mind at this, & just scheduled the installation.  The installer did arrive promptly, but he did not know how to install the insert & had to use the owner's manual to do some of it.  Maybe that is normal & not a source of concern, I don't know.  At one point, he was trying to force the insert into the fireplace by shoving it & banging on it as hard as he could, & muttering "Crap, crap, crap".  I was thinking "my house is going to blow up", but the insert did eventually go in, it looks great, & has worked fine.  He also got soot up to his elbows on both arms while cleaning out some leftover ashes at the start of the installation.  He never attempted to clean this off his arms.  He started out with a cloth down in front of the fireplace to protect the carpet, but it pulled back as he was working. He never attempted to put the cloth back, & several times he put his sooty hands down on the carpet.  It left 2 places of soot - each place about the size of his hand, which is what caused it.  We were able to get some of the stain out, but not all - was still very evident.  When he left, he forgot to install a long, narrow piece of metal, so I called to tell them this.  He came out a few days later, but did not know how to install this piece, & asked me for the user's manual.  We were getting ready to start some home remodeling, & had packed the manual away at a storage unit, so he said he would find out how to install this piece, & would return to do so.  He never called or returned.  I did call them about 2 weeks later to ask if I could schedule a time for him to come out & install the piece, but was told they were VERY busy & that he would call me.  It is now about 7 weeks after the insert was installed, & no one has called or come out to install this piece.  I did call again today to ask about this & was told that someone would call me.  I'm not holding my breath.
    - Lisa M.
  • F
    Son Plumbing Inc
    What I wanted done was to have it replaced.  Because It was pretty loud.  So with talking with the guy who came out he said .... That they would have to order a new one and get back with me when it came. I called a month later and was told that they'd have to look in to it and call he would me back later that day ..... However I never heard back from them.  So in short I took my business else were.
    - Candy W.
  • F
    Mark Hoelzle
    The whole ordeal was a complete nightmare. If you ask me has no business walking the streets or working for anyone else. While I can't accuse him directly for stealing from me, he had all of my stuff in his possession and he was supposed to keep it safe. Now a long list of stuff of stuff is missing. Everything that wasn't nailed to the floor is gone, along with my bank statement. For instance, he moved my dressers into the garage while they were full, and they came back completely empty. The list of missing items is very long; everything from diamond earrings to food. As far as the work is concerned, he did a terrible job and he didn't finish what he was paid to do. I had nice ash doors that he replaced with cheap doors that didn't fit. He was supposed to remodel my bathroom, but he left a lot of it unfinished. He halfway painted the walls, didn't remove the popcorn ceilings, and he painted the vent but he never put it back. The shower worked when he put it in, but then it later stopped working. When I had another gentleman out to fix it, it said it looked like somebody had tampered with it. More importantly, the fireplace was installed improperly and almost burned down my house. When the city came to out to fix my gas meter, they wouldn't turn the gas on because they said my fireplace and hot water heater were improperly installed and dangerous. It cost me about $1500 to fix the fireplace and the hot water heater. Additional I had to pay $125 to get a permit so they could work on the equipment and reinstall everything. He even left my porch unfinished. He never installed the rungs that were supposed to line the steps. He primed part of it but never finished. I had to pay someone to come out to finish priming and paint the whole thing. It got to the point where I didn't even feel safe in my own home. I had to have to locks re-keyed and I had to take the garage door keypad off of the out of the garage. Do not hire this man. If you do watch every step he takes.
    - Margie F.
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Fireplace Contractors in Republic

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