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Counseling & Mental Health reviews in Raytown

  • F
    Rowe Neurological sent me a new patient packet of paperwork to fill out. I am a patient who reads every word and I regularly make notations to such paperwork when I complete it. For instance, if the language says the office has the right to take and use pictures for medical training purposes, I decline that by crossing out the line, or placing the words "do not" in front of the word "give permission" because I don't want to have my image and medical maladies playing on video anywhere.
    In the case of Rowe Neurology, three of 17 pages (excluding those with instructions or basic information) related to payment and patient's responsibility to pay. Even though the Office personnel assured me they participate in the discounts via my insurance network, they had language in the contract they ask patients to sign that says I am responsible for paying all fees not paid by the insurer. I made a footnote notation there and added the words "I agree to pay charges unpaid by insurance and denied allowable per my insurance carrier's contract with your business." That't the way it's supposed to work - right? 
    I faxed in all 17 pages in advance of my appointment, as the Rowe office as instructed, and then I received a call from the office manager there. She said, "We're going to have to cancel your appointment because we cannot accept your paperwork. These are legal documents and they cannot be changed." I told her I realized they are legal documents, that's why I wanted to clarify that I would to pay any charges written off by my insurance carrier as unallowable. Furthermore, I've routinely made such notations on medical forms and never had a physician's office refuse me because I made adjustments to the contract to clarify or exercise my rights a patient. 
    What's more, they ask the patient to sign a document saying the patient agrees to submit a credit card number to be kept on file and Rowe is permitted to then charge that number at will until the amount they feel the patient owes is resolved. They say they will charge in up to six installment payments. The next paper in the pack says that if the patient refuses to submit the credit card for their automatic billing, the patient must agree to take out a "Care Credit" card (A medical charge card that has a dubious reputation for back customer service, high APRs, and deceptive timing. Buyers should do their research up front!) I was not agreeing to either of these options that took all control for approving charges out of my hands.
    I asked the office manager if her legal team realized the error in their language since it did not recognize the usual practice of insurance companies reviewing charges to determine if they are allowable according to usual and customary for a given area and procedure and deducting overages as "unallowable." She said, that doesn't matter, "we aren't going to be a good fit for your care." And I agree. 
    When I told a friend who has sought treatment for sever migraines for years about my encounter with Rowe Neurological,  she said she went there just once and had a "weird experience." She is now seeking care out of state.  Buyer beware!
    - Sharon V.
  • C
    After years of 10 years of being treated for ADD, Dr Huk retired and my husband was assigned to Dr. Rimi Grewal. My husband is also undergoing aggressive treatments for cancer right now : surgeries....combination of 4 chemos...transfusions...and we have frequent emergencies.
    When he ran out of the anti-depressant (not the ADD or controlled med) they denied the refill when the pharmacy requested it. Then we realized that a new prescription for this same med had been written but lost or mislaid in all the sickness and we explained this to the staff directly for 2 more days. They said Dr Grewall got the message and to wait for a response. We never got a response. Both our Primary and Oncologist were willing to write a new script if needed but we found the origional script on the 3rd day.
    So which Doctor out of all these had no compassion? Right, the Psychiatrist!
    I find the irony most amusing but cannot recommend Dr. Grewall.
    - Jeanne M.
  • A
    - Brent M.
  • A
    He is pretty good.  His office is nice.
    - LaMonte D.
  • B
    Everything went as well as possible.
    My spouse is now deceased.
    - Thomas S.
  • A
    I have been going to Dr. Walker for over five years.
    - Lois S.
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Counseling Services in Raytown

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  • 1973

    1941 S 42nd St
    Omaha, NE