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Hvac Repair reviews in Peculiar

  • F
    R Mech Heating Cooling & Plumbing
    Ultimately, I am unimpressed and a little peeved regarding how this all turned out. I won't be using R Mech again - not even for an Angie's List deal. Heck, not even if they paid me - what a waste of $50. Frankly, I don't think they're trustworthy, and wouldn't recommend them to anyone for any sort of service.
    I had originally scheduled the appointment for a Wednesday, but R Mech called the night before and said they had a "personnel issue" and needed to reschedule. Rescheduled for Friday morning, and I got a call Thursday night that they had a "customer emergency" and needed to reschedule for the afternoon. They did, however, keep in contact Friday afternoon to let me know when they would be there. That's about the only plus I can give them.
    As soon as the techs walked in the house, the primary one asked why I was interested in the air flow test. I explained that it seemed the upstairs wasn't getting as cool/warm as the downstairs and wondered if we had some sort of blockage, leak, or a disconnected duct. I also wanted to check humidity levels because it seemed our whole-house humidifier wasn't doing much for the static electricity and dry feeling in the house.
    Before looking at anything else (literally - we were still standing in the entryway), the tech asked how many square feet we had. I said around 3,000 or so, but wasn't sure. He said that was probably the problem. The techs did one test - closing the main damper and checking the airflow in one upstairs bedroom. He concluded that we would need a separate system for upstairs and said it would cost around $8500 for a gas system. I explained we had all-electric here and he said it'd be about the same.
    I asked about the humidifier - if it was turned on and properly functioning - and was immediately dismissed with, "Well, that's not enough for this house, either." They didn't even look at it and they were standing right next to it. After they left I looked at it and realized it was set to Summer instead of Winter. If they had taken two seconds to look at the device, they could have seen that. We had another company come to check everything out (since I didn't feel confident that the R Mech tech had any clue what he was talking about) and within just a few minutes they found that that the water supply line for the humidifier was clogged. Again, if the tech from R Mech took just a few minutes to look, he could have found the problem.
    They did not do any of the items I paid for: measure airflow pressure, temperature and humidity at each supply and return grille; provide a written report. They acted like this was a waste of their time. And, frankly, it was. Had I known that their default response would be, "Your house is too big for just one system," we both could have saved some time and money.
    Thing is, I spoke with the previous homeowner, an engineer who always got the best of the best for this house, and he said he got the biggest, most energy efficient system he could get. I've reviewed the specs for our system - a 4-ton Lenox XP19 heat pump - and found that it's within the limits for the actual square footage of the house (2,800 sq ft). These jokers from R Mech didn't even realize what kind of system this was (i.e., a heat pump) or how much it could/should handle. (I didn't either, until I looked at the receipt left by the previous homeowner and did my own research - something I don't think most homeowners would/should have to do.)
    I'm so glad I had another company come out after my crap-tastic experience with R Mech. They (the other company) patiently explained to me how our heat pump works and the best positions for the dampers. They said ours was just the right size for our house, and verified that the previous owner did, in fact, get the "best of the best." R Mech had no clue what they were doing when they came to my home - I think they were just looking to make a sale. I'm really sorry I wasted the $50 on the Angie's List deal.
    - Nick and Laura H.
  • A
    Midwest Heating Cooling & Plumbing
    The price paid was for the yearly maintenance contract and for resolving the issues with the humidifier.
    We purchased this home in July and wanted to make sure all HVAC systems were functioning as they should. I previously purchased an Angie's List deal for another provider and was left very confused and a little ticked off. This other provider simply said (without checking anything out) that our system wasn't big enough to handle our house and that we'd need a separate system for upstairs to make any difference. I did some of my own research on our system and things that tech said just didn't add up. Since Midwest had been the company to install this heat pump, we decided to give them a call.
    Once I explained to the Midwest tech what the other company had said, he came to the same conclusion I did - that other company was just interested in making the sale. Our system was just the right size for our house and is a high-quality system.
    The Midwest tech was able to quickly resolve an issue with our whole-home humidifier that the other guys didn't even bother to look at. He also checked out the system from top to bottom with all sorts of pressure-hose gadgets and tools and said everything checked out just fine. The Midwest tech was very patient and answered every question in great detail. He provided options and possible solutions for what few issues we had and took the time to explain everything very clearly. He absolutely knew his stuff!
    I felt completely comfortable signing up for their yearly maintenance plan (I asked if they had one - he never pressured me for one moment). These guys are professional, courteous, and knowledgeable from setting up the appointment to showing them out the door. Usually I'm a little annoyed when service people leave their company stickers all over the place, but in this case I'm really glad that Midwest did!
    - Nick and Laura H.
  • F
    Neal Harris Service Experts
    allowed the wheel to wobble and hit against the housing. He tightened the nut, readjusted the wheel, and the unit has run smoothly ever since. I endured 3 days of below freezing weather for no reason. Either the technician from Neal Harris was extremely incompetent, or extremely dishonest, or both. I will never use Neal Harris again for ANY service.


    January 12, 2015: In response to the comment posted from Neal Harris customer service to contact their specialist to resolve this issue, after numerous attempts to call the customer service department, I was unable to contact anyone. A recording is all you hear, and after leaving my name and number, no one returned my call. It's easy to say it will be resolved if you contact a "customer service specialist", but not so easy to resolve if they don't answer their phone or return your calls. To date, I still haven't received my refund as the company promised. Buyer Beware!!
    - Jackie T.
  • B
    Meyer Remodeling & Repair LLC
    They were real responsive. They came and got here pretty quick. When you're without a furnace in the super cold time of year, you need it as soon as possible. And they got here pretty quick. They had to go back and get the motor for it and they got it installed quick.
    - Lloyd D.
  • A
    Del's Appliance Heating and Cooling
    After coming home from an outing we noticed our house was very hot. It was late, so no service available at that time, just opened windows and used fans, miserable. Called Del's first thing in the morning and spoke with Lynn. I explained to him the situation and the sounds coming from the unit. He said he had just left my area and was in South KC already, asked if later in the evening would be fine. I told him that was fine, I would just send my wife and kids over to the parents house for the day. He asked how many kids we had, I told him three plus two that we watch during the day. "Five kids?!" he exclaimed. "I just turned around and I'll be there in 30 minutes, what's your address?". I told him it wasn't necessary, but he insisted. When he arrived, he knocked on the door. I let him in around the back of the house to look at the unit. He pulled the side off and said, "quick and easy fix". He ended up replacing the capacitor to the fan motor. "The one that came with the unit was a very cheap part", he said. He said the replacements they use now are made with a better quality dielectric material and wouldn't give out as quickly as the last one did. He got it replaced, told me to kick on the unit and turn it down to 68 degrees. He did some preventative maintenance on the unit, including checking Freon levels, pressures, cleaning the coils well, etc. He then explained that with the humidity, it will seem like it's not cooling the house for most of the day, but it will be blowing cold air. He said the unit has to condition the air and remove the humidity, before it can make any progress on actually cooling, but it definitely would not get hotter inside. He explained that for most of the day, we'll see lots of water coming out of the drain tubing in our furnace room, and that's the unit removing the humidity. "If it doesn't get better by this evening and actually start cooling the house, call me, here's my card, I'll be out until about 8pm tonight." The bill was only $172 for parts and labor. He was right, steady temperature most of the day, then around 4pm, the house finally cooled off to our normal temperature. Great experience overall.
    - Matthew W.
  • F
    Eric Kjelshus Energy/Renewable Efficient Energy
    Unit and zoning never worked as promised it would. Kjelshus admitted the unit was too small for our house and this was the first house his zoning didn't work in. He had manufacturing company factory personnel in to look at it & they concluded the unit was switching to the low side to protect itself because the high side couldn't keep up. The zoning required a few holes to be made in the finished ceiling to be no more than 5-6" sq. What we got was 12 (14x14x24") holes. Many that have nothing going to them as their tech missed the ductwork. In 6/07,7/07,8/07 unit could not cool house. We were informed that the unit will shut itself off if it runs too long. The man didn't live up to his promise of correcting our cooling problem. He replaced our old ac with a very expensive system that is 1/2 of what is needed. I would not recommend this company or the manufacturing company and to date I still have an ac that doesn't cool my home.(9/28/07)
    - NANCY G.
  • A
    Liles Heating and Cooling, LLC
    They are very knowledgable and friendly. Reasonably priced and did a great job!
    - Jeffrey C.
  • A
    AB May
    Christopher C was a rockstar. Such a cold night and he worked so hard to get my furnace fixed. Such a blessing. I would highly recommend AB May and Christopher C
    - Jill S.
  • A
    All Hours Heating & Cooling
    Technician showed up on time and had us up an running again in less than an hour.
    - Kevin K.
  • A
    All Hours Heating & Cooling
    Rodney took care of my family when are A/C went out. He was fast and friendly and had my A/C back up and running that night. Highly recommend All Hours
    - Curtis K.
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