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Little Giant Pool & Spa

Founded 1984 • Angie's List since June 2005

B Rated | 22 Reviews

Description

St. Louis pool owners are fortunate to be served by Little Giant Pool and Spa. Little Giant has proudly offered the region the best quality and service in pool installation, service, and maintenance since 1984. President/CEO Brad Stewart says, “We’re dedicated to providing the best installers, knowledge, and pool equipment in the industry. Our customers immediately know they’re in good hands.” If you’re ready to enhance your home with a resort-quality escape in the backyard—or you need someone with knowledge and integrity to service an existing pool—call Little Giant Pool. 13 employees. Use subs concrete & electric. Charge by job. May have a travel charge. We are membere with BBB. We have been in business for 20 years. We build & service inground pools, weely maintenance....

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Verified Reviews

A few reviews for this pro…

F

RATED

07/06/2015

It didn't "go".  The Service Manager, Kevin was to have been to our home on Thursday, July 2.  When I booked the appointment, I was told that no specific time would be given because Kevin likes to keep his days flexible.  Apparently, the customer has to accommodate the company.  Finally, after waiting ALL day, I called and asked if he was going to be coming to our home as planned.  I was put on ho...

DESCRIPTION OF WORK
Nothing

CATEGORY pool cleaners

B

RATED

10/08/2014

They opened my pool on April of this year. I got billed for chemicals that they never added to my pool ever before. Since I did not watch anything, I couldn't prove anything. I just didn't feel comfortable with them. They did not close the pool for the fall and I am not going to use them again. I had some repair works to be done on the pool and I got a quote from them. They were way out of line. S...

DESCRIPTION OF WORK
.

CATEGORY pool cleaners

SERVICE PROVIDER RESPONSE

Hi [member name removed], I am truly sorry to hear that we have lost your business. We strive very hard in providing quality service at a reasonable price. After reading your review, I can clearly see where we went wrong. The pool opening invoice we provided you was vague and did not clearly state "why" we added certain chemicals to the pool. The work order with the technicians remarks, where not ...
F

RATED

07/19/2014

First (but not last) the provider was a no call no show for the initial appointment to bid the job. After I contacted LGPS office to inform them that no one had shown up, they scheduled another time for him to come. When company representative (Keith?) did come to my home I was impressed with his field knowledge and his understanding of the scope of work. Big project, respectable estimation of tim...

DESCRIPTION OF WORK
Services were not performed. I contacted LGPS for a quote to have my in-ground 41x21 47000gal pool resurfaced, brick coping and water line tile replaced, as well as installation of patio drainage system, replacement of several cracked concrete pads, upgrade pool lighting and a few other cosmetic projects.

CATEGORY pool cleaners

SERVICE PROVIDER RESPONSE

Dear [member name removed], I give to you and your husband my sincerest apology. There is no excuses for this to happen. This year has been the busiest year we have ever experienced due to our popularity. Unfortunately we have let you down and for this, I apologize. Our focus has been placed on our customers who have signed with us and completing those jobs in a timely manner. Unfortunately gettin...
A

RATED

06/30/2014

They were fantastic. They gave us good service at a good price. They're very reliable. They fix it at the quote.

DESCRIPTION OF WORK
They did the pool coating. They've also replaced the safety cover.

CATEGORY pool cleaners

A

RATED

06/23/2014

Little Giant is awesome!  All employees were professional, courteous and great to have around the house.  The owner, Brad, is very knowledgeable, has been responsive to all questions and provides advice that is sound to all questions.  He is also very good about communicating when weather causes delays and nimble enough to change up the work so that his guys can keep going in spite of the weather....

DESCRIPTION OF WORK
Installed a new pool

CATEGORY pool cleaners

Services Offered

Pool Sales Construction & Installation, Service & Repair

Services Not Offered

Concrete, Electric, Fence

General Information
Free Estimates
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Payment Options
Check, Visa, MasterCard, Financing Available
Senior Discount
No
Emergency Service
No
Warranties
Yes