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Health Care Facility reviews in Maryland Heights

  • B
    Call center set up an appointment for me. I met with the agent at location best for me and was on my time schedule. Agent was very helpful, knowledgeable and professional. He took time to explain the plan and answer all of my questions. Everything has gone smoothly with no problems at all. I appreciate all mentioned herein. I think this is a good company with reasonable rates.
    - Janice W.
  • F
    The company I work for saves money by requiring us to utilize the Medco / Express Scripts mail ordering system and its website for maintenance drugs, i.e. Lipitor, etc. 
    If I had another avenue to get insurance-paid prescriptions I would fire Medco / Express Scripts immediately.
    Today, I learned that the mail order pharmacy, Medco / Express Scripts, has not been contacting my physician to renew prescriptions as they have claimed.  In fact, they have not done so for several years.  Today, August 8, 2012,  a day off from work, I called Medco / Express Scripts to start the process of finding out just exactly how they contact my doctor, in a case like this.  My doctor has maintained that his office has not nor ever received a prescription renewal request from Medco / Express Scripts for any of my prescription renewals.
    A customer representative explained that the reason the faxes have not reached my doctor is because his office does not have a "secure" line.  Robotic phone messages left from Express Scripts saying they tried to contact my doctor to renew prescriptions had, in fact, not taken place at all!  When talking with the customer service supervisor's supervisor, I was told that the most recent attempts to contact my doctor were done via email.  I asked the rep if they verified the communication process was functional, I was told they would call the doctor's office to have the prescription renewed - she would not answer my question and kept avoiding it.  I have gone without meds multiple times over the years and even though they claim they've sent either an email message or fax to him, they have not.
    Beware of Medco / Express Scripts because if you need an online prescription renewal from your physician, Medco / Express Scripts will tell you they?ve contacted your doctor and may not have even tried! A Medco / Express Scripts senior resolution specialist,  (the boss?s boss? boss), explained to me that there is a pharmacist working right now to contact my doctor?s office to get the prescription so it can be filled.  He also explained that yes, they should ?test? the messaging system that a doctor?s office uses to ensure it works both ways.  Unfortunately, it does not work both ways at my doctor?s office.  He did, however, tell me that the doctor can purchase an add-on function that will allow it to work for an incoming message from Medco / Express Scripts.  Therefore, I was told to send in prescriptions to Medco / Express Scripts and they will gladly fill them. He also said I should have found out through the robo-calls, I received from Medco / Express Scripts, that my doctor?s office system did not work on inbound messages.  I told him his robo-calls didn?t explain anything and that one of their humans should have called me, but never did. After 8 months of contentious battling, Express Scripts consumed Medco.  Through that period, critics, according to Reuters, on April 2, 2012, told of worsening service to consumers.
    I want my neighborhood pharmacy back where Deb, the pharmacist, always met every customer with a smile, courtesy, service and the assurance that when you're told the doctor would be contacted to renew a script, you knew she would call him.  I had confidence in her.
    Medco / Express Scripts lied to me by robo-calling and by telling me they had contacted my doctor and they also failed to recognize me as a human that needs prescription medicine.
    Express Scripts bought out Medco, great for the executives, not for the rest of us.
    - Dan K.
  • A
    They are outstanding. They were very professional and they had high caliber staff. They were very attentive to specific needs of Alzheimer patients. They had superior meals and snacks served to the clients. They were very clean and it was a pleasant environment. It was very well managed and they had a plan in place to meet the needs of Alzheimer patients with physical activity, mental stimulation, socialization, personal hygiene, nutrition and all of that in mind. The cost is fair and reasonable.
    - Ron T.
  • A
    My age allows me to take Medicare. They do an excellent job and pay for my teeth cleaning with my dentist, primary care and other specialists. I only have to pay the co-pay. I don?t pay any monthly premium at all. I have been very satisfied with their service.
    - Ronald N.
  • B
    I think they are a little under staff.  They greet us immediately when I come in.  I've been going there since I was a kid.
    - Jennifer S.
  • A
    Saint Louis University Hospital and the doctor were fine. I didn't dislike anything about their services. I like everything about them.
    - Lois D.
  • A
    I was happy with the care that I received from them.
    - Fay M.
  • B
    See above.
    - MARGIE D.
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Health Care Facilities in Maryland Heights

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