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Medical Specialist reviews in Jonesburg

  • B
    St Charles Clinic Medical Grp
    I decided to take my son and daughter to see Dr.Brown because my son was running a fever and my daughter needed her 4 year old check up, upon arriving to the office the lady that checked us in was rude, not friendly at all when requesting insurance information and photo id, upon looking for my id i realized I forgot check book at home and rememeber that my son would have a co pay bc he was being seen for a sick visit, but my daughter would not have one bc she was just coming in for a four year old physical, after telling the lady this she got even ruder and said she never heard of not collecting co pays for the once a year physicals, so i explained to her that is what most insurance companies do now and she went to argue with me again until the other front desk lady told her it was fine, that they would just submit to insurance company and go from there, now my son's co pay was never mentioned and I didn't think anything else about it, Dr.Brown came in did her thing as was awesome we love her, so soon after we started we were done and gettting out stuff together get all the way to the front door and the front desk lady the rude one was like hold on a second we need your copays today right in front of the whole office and I said well I fogot my check book is there anyway I could come back and she said no way you can't leave here without making that copay that you owe us. i expalined to her I had no cash and no way to pay for it but I could come back, so she says rudely wait right here and went a got someone different all of this was going on in the front half of the office where all the other patients were not only was it rude but it was embrassing to have this happen right in front of everyone, I guess a long story short they were rude and could have given me a little bit more privacy, i know a copay is due at time of service but really was it worth the 20.00 to lose a family of patients? come to find out that lady was in my chart when there was no reason to be in my chart and that is a big fat HIPPA violation!
    - Jennifer S.
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Medical Specialists in Jonesburg

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