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Ratings and Reviews for HearthMasters Inc
Review: Chimney Repair Service
Gas fireplace wasn't working correctly or efficiently. Hasn't been serviced in 8 years.
Gene arrived at scheduled time & diagnosed the problem very quickly. was able to fix the problem with a good cleaning of equipment. Gene made adjustments to the gas equipment and the fireplace works perfectly! My wife thinks the best its ever worked. Gene showed great professionalism, knowledge, & customer service!Services Performed
- Chimney Repair
Review: Chimney Sweeping Service
An inspection of our chimney needed to be performed in order to proceed with other contract work scheduled.
I initially thought I was going to have to wait a while before an inspector came out, but Tammy was able to fit us into their schedule knowing we had other contractors waiting on the inspection. Their inspector, Ricky, called me the day of our appointment to let me know he was 45 minutes away. He inspected the outside of the chimney taking many photos to help explain what we needed repair. He informed me once pulling the wood burning stove out of the fireplace that a liner had not been installed when the stove was. Due to the lack of an insert apparently the fireplace had caught on fire unbeknownst to us. Ricky cleaned the fireplace and then sent a camera up to see what damage had been done internally. The first tile he inspected with the camera showed a crack in it. He finished his inspection and we are now waiting for the quote to fix the damage done. I am happy we hired the professionals we did. They were courteous, thorough and easy to work with. Although we are waiting on a quote for the repairs I feel HearthMasters was the right choice for us. I would highly recommend them for anyone's chimney needs in the future. In the future we will have our fireplace cleaned and inspected every year from now on. It's a shame that when purchasing this home the inspector who should be working for the potential homeowner and finance company didn't even bother to check the fireplace/woodstove for the proper equipment. As far as I'm concerned HeartMasters saved our lives along with our grandchildren who sleep over often. Our house could have easily caught fire due to the chimney fire. Thank you again Ricky and staff at HearthMasters for your honesty and thorough inspection. Trust in the best like we did, it could save the lives of your loved ones!Services Performed
- Chimney Sweeping
- Fireplace Repair
- Chimney Repair
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