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Concrete Repair reviews in Imperial

  • A
    There were many weather delays and additional expenses (deck stairs to the patio needed replacing, the grass needed repair), but Mark was always prompt about explaining everything and working with us to get the job done to our satisfaction. The patio looks better than we anticipated and is of high quality. Everything was cleaned up, the lawn damage from the equipment was fixed (that is unavoidable; concrete is heavy) and we are totally pleased with the results.
    - Michael S.
  • F
    During the tear out of the existing patio, my siding was damaged by the excavator operator, as well as my fence post damaged either during removal or re-installation. Salesman Daniel Walther did eventually replace the siding and fencepost, which are the least of my problems. The back patio, I had paid extra for exposed aggregate finish. After the rear patio concrete was delivered, the construction crew left only one single worker, Daniel Walther on site to expose the aggregate. Daniel did work on exposing the aggregate until the extended hours of the evening, with little to no light. Crew did not leave any lighting, nor did I have any to supply Daniel with, he eventually resorted to using his cell phone light to provide lighting while exposing the aggregate of the newly poured concrete. Since the company left only one crew member there until 11pm, exposing concrete with minimal lighting, this resulted in my concrete patio not being evenly exposed and looking like below average work. When I had brought this to the attention of the Salesman Daniel Walther of Kcrete, I was told that when I applied the recommended concrete sealer it would even out the spots that were not evenly exposed. I would find out later that this is not the case, and ultimately not true. Next came the delivery of concrete for my front driveway addition. My wife had called me at work, stating that a concrete truck had been parked in front of our residence for over an hour, closer to two hours with no crew on site. This was blocking traffic in our subdivision, and was a concern to my wife as well as our neighbors. I immediately called Salesman Daniel Walther and informed him that the concrete vendor was on site; however none of his crew was on site to unload it. He informed me that the crew was on another existing jobsite, and that he was unaware the concrete vendor was to arrive at that time. An hour passed by before any crew from Kcrete responded to my residence to unload the concrete. The concrete remained in the concrete vendor's truck for close to 3 hours in the hot summer sun before anyone from Kcrete was at my residence. I had responded home from my work just as Kcrete crews were arriving on scene. I witnessed, as well as my wife and family witnessed Kcrete personnel add water to the concrete mixture prior to the pour, since so much time had elapsed from the time the contractor arrived with the concrete and the crew arrived. Since the outside temperature was so extreme, the concrete had begun to harden and water which had been originally added concrete evaporated thus reducing the structural integrity of the concrete. I was assured by Kcrete personnel that this wouldn't be a problem, and would not result in any problems with my concrete. Ultimately this was found out to not be true, and after speaking with several structural engineers at my work; water should never be added to concrete exposed to extreme temperatures. The concrete was poured, and Kcrete crew left shortly after the pour, but had informed me that they had not ordered enough concrete, they would have to come back at another time to do another pour. My driveway sat unfinished for two weeks, with a section missing during this entire time. During that two week period, the poured front driveway started experiencing "pops." Spots in the concrete would chip away, leaving large indentations in the concrete which were very noticeable. I had brought this to the attention of Salesman Daniel Walther, who came over and applied "vinyl patching" to approximately 5 spots that were "pops" in the concrete. I was assured by Salesman Daniel Walther that these patches wouldn't be noticeable, even though they clearly were, but was told as the sun shines on them they would ultimately be bleached out. This was later found to be untrue, and still to this day are very noticeable and are an eyesore. After the two weeks passed, the remainder of the concrete driveway addition was poured. After the driveway was complete, I spoke to Salesman Daniel Walther and asked what sealer I should use on the rear patio. Daniel gave me the name of what sealer to use and I purchased approximately $312.00 in sealer and sealed my rear patio. To my dismay, the uneven exposure of the aggregate was not only more noticeable, but I had noticed that my exposed aggregate steps were beginning to chip and crack, and there was missing concrete from areas where there should be concrete at. I expressed my frustration and concerns about all the concrete to Daniel and asked that the Owner of Kcrete, Kurt Dickhaus call me so we could go over the entire project and I could express my concerns. I was never contacted by anyone from Kcrete during this duration. Daniel came back and applied patching to my steps, even though the patching did not match my existing exposed aggregate patio. The patching was done after I had sealed my rear patio with the exception of my steps. The patching has run down the sealed parts of my patio, which required me to re-seal the back patio again, which was adding to my frustration. After the patching and sealing was complete, winter arrived which led to more "pops" to my front driveway. After winter concluded, there were approximately 10 additional "pops" in the concrete. I immediately called Salesman Daniel, who informed me there was a possibility I got a bad mix of concrete. When I questioned who would fix it, he informed me that the pops were the result of bad concrete, not the finish work Kcrete had done. I questioned then why I was expected to pay a premium price for poor concrete, to which he stated he would contact his boss. I also informed him that I was going to seal the front driveway, in hopes of preventing any future "pops" and asked if the sealer I used for the rear patio could be used for the front driveway. Daniel affirmed that the sealer I used for the rear patio could in fact be used for the front driveway. This later was found out to be incorrect. I began sealing the front driveway addition with the existing sealer, which Daniel had affirmed was the correct sealer for the front. Shortly after I started sealing the front driveway addition first pad section, the vinyl patching that Daniel had done to cover the first series of "pops" was extremely noticeable, almost as the sealer was unable to penetrate the vinyl patching. I immediately contacted Daniel, who informed me he was incorrect, that he should have told me to use a different sealer, which I would need to strip the sealer off the driveway. This ultimately was the height of my frustration, which I told Daniel I was contacting the Owner Kurt Dickhaus myself since Kurt had not contacted me at any time to address any of my concerns. I affirmed with Daniel that he had passed all my concerns along to Kurt. For over a week, I called Kurt's cell phone in an attempt to reach him. I called him for 5 consecutive days, and eventually received a call back from Kurt on the 5th day after leaving messages each time in an attempt to reach him. I explained to Kurt all of my concerns, the damage during the removal, the pops in the concrete and the uneven exposure of the aggregate. I explained that I was furious that he had not contacted me, and that I wanted Kurt to respond to my residence and explain to me why I paid a premium price for sub-par work. I explained that I was not happy with how the project turned out and that he would need to come up with a solution to this problem. He supplied me with a name of an employee at Nu-Way construction supply, who knew the correct "stripping" chemical to remove the wrong sealer his Salesman had told me to apply. Kurt further stated that he would contact me on the following Monday to set up a time to come over and walk through my concerns with me. I spend the next two days stripping the sealer off the front driveway addition. Monday came and I never received a call from Kurt. I called Kurt's phone Monday evening and he did not answer. I proceeded to call him for the next 4 days, ultimately contacting Daniel on Thursday evening. I informed Daniel that I was extremely frustrated with the lack of concern on Kurt's part, and from the non-response from him I took it as Kurt was clearly avoiding me. I informed him if I had not heard from him by Friday morning (today) I was ultimately going to file a complaint with the BBB and proceed with legal action, as I am completely unhappy with the work I had paid for. Daniel apologized and advised he would pass that information onto the Owner Kurt. Kurt as of this morning, has failed to contact me. I am currently waiting on a response from the company as it pertains to the BBB complaint.
    - Stephen C.
  • A
    Frome start to finish of the project all work was completed to my satisfaction. Chris and Austin were here on the day and time scheduled to start the project and back a second day to put forms up and gravel down before pouring concrete. Mark and a full crew were here on Saturday morning to pour and finish the sidewalk. The following week Mark sent a crew out to perform the work on the driveway and I was really concerned how it was going to look but after the work was completed on the same day the driveway looks great and is now water tight at all joints. They colored yhe caulk as close as they could to the color of the driveway and then put sand on the caulked joints to make it blend in well with the older concrete. I have nothing but good to say about Mark and all of his crew for a job well done. I will recommend Hoffman Concrete to all my friends and will hire again if I need any work they provide.
    - Ed W.
  • A
    Responsive was great even typed a letter that included the foremans phone number in cas of any issue. This letter was given to homeowners so they would be aware of the work being performed. Hoffman was very easy to work with and professional every step of the way. I will use them in the future and will surely recommend them in the future
    - Steven B.
  • A
    Hoffman Flatwork was consistently in touch with us, providing updates about weather and planning. We had the project dug out, formed and poured in 1 day. We would use their service again in the future.
    - Lisa B.
  • A
    They visited my home and walked through the project with me.  They had a quote to me within two days.  The quote was very professional and detailed.  Due to distance, the price was higher than I had hoped.  But based on the experience, they seem to be a top notch contractor and would recommend them.
    - Richard M.
  • C
    Based on all the positive reviews on Angie's List, I couldn't help but add them to the bidder's list. I called to request an appointment for them to come look at the job. It took a few days for Dave to get back to me but eventually set up a date to meet.

    He was on time for our meeting. He was very open and thorough in describing what he provides and how the work would be done. Also he mentioned that he does a 5and quot; pour as a standard which peaked my interest. He said he also uses a walkbehind bobcat instead of a full size bobcat in order to excavate. This also peaked my interest as that would cause less yard damage. After my meeting with him I was convinced he would be the man for the job.

    He told me he would call me with some numbers and if I like them, he would then formally write up the quote. And.....that's the last I ever heard from him. I never received a quote.

    With all the positive review and the good feeling I had about them, I would probably give them another shot at a job. But obviously they have to quote the job if they want it. I am not going to hunt down contractors to get quotes.
    - Richard M.
  • C
    This contractor met with me at my house within a couple days of me requesting a bid.  Initially I was impressed as he was going to quote what I was asking for so he was apples-apples with other bidders, but also gave me some other ideas to consider.  I could tell he was a little more creative that the other bidders.  That meeting took place on 7/28. 

    Based on his suggestions, I drew up a couple different plans using computer software.  These plans incorporated some of his and our ideas.  The plans were detailed with dimensions and square footage calculations.

    Approximately 10 days later, I called to see where the quote was and to tell him I drew up some plans.  He said he was heading out on vacation and hadn't gotten around to writing the quote up, but gave me some numbers over the phone and told me he was going to write it up that week.  The verbal numbers were pretty good so I told him about the drawings I made.  After discussing with my wife, I sent him the drawings 3 days later.  I never received that written quote for the original bid, but didn't think much of it at the time since I wanted him to price the new plans anyway.

    Time goes by and on August 18th I had to call again as I had heard nothing from them.  He told me he remembered writing up the quote and was surprised I didn't have it.  He told me he would look into it.  FINALLY on August 22 I receive a quote from them, so more than likely it wasn't written up when I called as it shouldn't take 4 days to send an email.  The quote was not very detailed.  The price seemed okay, but I immediately emailed them back with a list of BASIC questions and asked for some detail items to be added to the quote.  I asked for items such as insurance certificate, any written warranty/guarantees, possible dates, list of references, etc.  I haven't heard from them since. 

    So now it is the end of August and most likely I will have to push my patio plans off to the spring since this contractor has wasted so much time and I put too much faith in them.  It should not take that long to get quotes from contractors.

    I should have let the other bidders bid on the new plans.  Maybe then I would be getting something done this fall.  I thought I was doing the right thing by sticking with this contractor since I used his ideas/suggestions and the pricing was decent.  Lesson learned.
    - Richard M.
  • F
    As others have mentioned, I contacted this company about obtaining an estimate to form and pour foundations walls for a room addition. Dave was prompt to return calls and did set a time for inspection and inspected the site at my house in a timely manner. However, that was the last I heard of him! He did not call me back to discuss the price, or send a formal estimate in writing, or just call me to tell me he didn 't want the job!. Nothing... Very unprofessional in my opinion. I waited two weeks to hear from him... Now, I must start the search again and have wasted two weeks of prime summer construction time.
    - John & Barb B.
  • A
    The job was fantastic! OCI did an excellent job at suggesting design options and colors. The workers were extremely polite and professional. They went above and beyond!
    - Justine F.
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Concrete Contractors in Imperial

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