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Water Heater Repair And Installation reviews in Holts Summit

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    During the 1st visit, installer (Mike Wenger, owner) became impatient waiting for water to drain out of the old heater and unscrewed the entire discharge valve. This caused approx 16 gallons water to flood my basement in a matter of seconds. Installer was apologetic and blamed it on and quot;Murphy's Lawand quot;.
    Upon purchasing 2nd heater through Lowe's, their install department called and told me Wenger would be the installer. I didn't recognize the name and not until during the 2nd visit did I realize it was the same company. During the 2nd visit, the owner's assistant (I forget his name), urged us to install a pressure-reducing valve. I agreed and, after turning off the main water supply and severing the line into our water softener, the installer observed resin beads escaping the input to the softener. He said he had never seen that happen and wasn't sure what to do. He proceeded and finished installing the valve, reconnecting the softener and turning the main water valve back on. This caused literally millions of resin beads to enter my house's water supply and immediately clogged every faucet, toilet, shower etc. Upon realizing his mistake, the installer bypassed the softener (which, in my house, entails turning 2 valves) but the damage was already done.
    In retrospect, the installer should have immediately bypassed the softener. I firmly believe this would have prevented the amount of damage (the resin beads do not float and very few would have entered our water supply so the damage would have both less and limited to the downstairs). The fact that the installer had never seen this before should have made him stop and either call for help or cease working on my house until he had all the facts.
    I now know this is a common problem with softeners (the exact same thing happened to a coworker and I've read several reports from others -- although everyone else was lucky to have someone onsite that knew to immediately bypass the faulty softener) and I trusted this company to be competent enough to know that.
    The installer did stay for several hours and attempted to get my house back to normal. He worked on every outlet individually and was able to get everything and quot;workingand quot; except the master shower and refrigerator's ice maker/water dispenser. He said his boss (Mike, the owner) would be out tomorrow and complete the clean-up. Mike came out the next day and got the shower working but was unable to get the refrigerator working. I had to call a second company to get the refrigerator back to normal and now, 2 weeks later, my septic tank is cloggged. I can't say with certainty the septic tank is related but considering the timing and the fact I had the septic tank pumped around 2 years ago (generally you can go 4 to 5 years between pumps) it is either on account of the resin beads or a very rare coincidence.
    Mike charged my wife (I wasn't home) $250 for the clean-up work. I called and explained that the softener should have immediately been bypassed and I wasn't comfortable paying for the extra, clean-up work (especially considering my house still wasn't back to normal). Mike became upset and begrudgingly refunded the charge, telling me it was my fault for not getting a pressure-reducing valve earlier. He called my wife a few minutes later and Mike told her and quot;I wish we'd never metand quot;.
    As of now, 2 weeks after their visit, I'm out over $500 dollars for what I believe is the fall-out from not immediately bypassing the softener. I'm not sure what long-term problems we will have as a result of this mistake, but I'm confident we haven't seen the last of problems attributable to this.
    - John H.
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Water Heater Installers in Holts Summit

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