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Jewelry reviews in Harrisonville

  • D
    HANNOUSH JEWELERS
    Returned on designated date to pick up completed ring.  Ring was not in house and had been sent elsewhere for setting without my knowledge or consent.
    Once ring was back in house and ready, arrived to pick up and found tanzanite stone had been damaged in process of setting (gash in top of stone directly at prong). Showed it to staff, they were very unsympathetic. 
    Appraisal had not been done as requested.
    Rodium had been done on the initial setting then the head had been changed so the new head did not have rodium plating.
    I sought appraisal elsewhere and was completely satisfied with the time and expertise of that appraiser.
    At quarterly inspection, I received a reminder call as expected. 
    Once in the store for inspection, multiple stones were found to be loose (this is in a ring that had maybe 4 wears on it 3 months old??).  They were unable to set the stones at that time and I had to leave the ring (which I was going to wear to a ball that weekend). 
    I again requested appraisal.
    I again requested rodium plating of the new head.
    Received the ring back with appraisal that was $2000 higher than the appraisal I had received from an outside appraiser (suspect).
    Time of 6 month inspection came and went.  Once I had realized I had missed the inspection date I contacted jeweler and was advised they only sometimes make reminder calls and if I brought the ring in immediately they would "reinstate" my maintenance contract.  I had not received any kind of notification that it had been cancelled.
    Very dissappointing service.
    - CAROL S.
  • A
    MEASETIQUE JEWELS
    Our meeting was arranged at my convenience.  Mr. Mease was focussed and ready for the appraisal that was to be performed.  He informed me of the type of document I would receive at the end of the appraisal and how he backs each appraisal.  Mr. Mease educated me on the history of my stones and we discussed how value could be added to the setting.  He was thorough in his inspection of each stone - using may different tools and scopes to measure everything from size, weight, color, clarity, prism, light reflection/refraction.  Explaining each and every move. 
    During the appraisal of my ring, we discussed may differenty types of colored stones and he was willing to pull from his vault several examples for my inspection - teaching me the difference in value. 
    Once the appraisal was completed, he took me on a tour of his shop answering all my questions with patients.  He spoke to me as a peer but never used terms I was unable to understand.
    A few days later I received the written appraisal and presented it to my insurance carrier.  They were quite impressed and had no additional questions.


    - CAROL S.
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Jewelry Stores in Harrisonville

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