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Auto Repair reviews in Grover

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  • This last service was a tune-up that required replacing plugs, wires, distributor cap & rotor which was not a surprise given the vehicle had not had a tune-up for several years. I've used these fellows several times for replacing a timing belt, diagnosing a check-engine light, repairing a broken seat and this tune-up... and in each instance they have been extremely personable, polite, accommodating and professional. They are very knowledgeable about their craft and how to do it with the least expense to you.  I have never walked away disappointed in any aspect of business I have done with them. They have always been honest with me in what they found the problem to be, the solution and any alternatives, cost and time to complete. I have no hesitation in recommending these fellows for any repair or service you me require.
    - Steve D.
  • Did the tune up as requested and then called to let me know that the front wheel "drive" mechanism wasn't working as it should.  Before he proceeded to do any further work, he called to let me know exactly what it was going to take, how much it would cost, and when he would have it ready to go.  We proceeded with the repairs and everything was as promised.
    - John L.
  • Overall I was very pleased with every aspect of their service. When our car was damaged I began seeking estimates from auto body shops in my immediate area. Then, I checked Angie's List for recommendations and possible special deals. I found Central Auto Body Rebuilders (who was not in my area) were providing a 10% deal and were very highly rated. As it turned out, Central Auto Body Rebuilders is a preferred repair shop with our insurance. So I took our car for an estimate and to checkout the business. Both Skip and Chris were very curtious, respectful and honest. Chris explained the repairs that would need to be completed and that once they began there could be other repairs not readly visible. Since the car was driveable they ordered all the necessary parts (all OEM) so when they schedule me to bring the car in they were ready to begin work, plus they had a rental scheduled for me the same day. Chris kept me updated on progress as work proceeded and they had the repairs completed on time. Everyone I had contact with was always very professional, respectful and eager to please. The quality of work was top-notch and you could not tell the car had been damaged. I would highly recommend Central Auto Body Rebuilders to anyone needing auto body repairs.
    - Steve D.
  • We drive over 25 miles to service our vehicles here.  We have purchased vehicles here as well as family members and friends.
    There service dept. has always been worth the effort to out of our way to get there.  We have always been treated with respect and professionalism.  Will continue to be a customer and supporter of this dealership.
    - Edward G.
  • I have been going to Firestone for over 10 years at this location. Recently the work has been less than satisfactory. I had the oil changed on my 2011 Kia Soul and the mechanic forgot to replace the gasket on the oil plug. My wife notified me that there was oil on our garage where my car was parked. I took the car back up to Firestone, received an apology, and the problem was fixed. Later I brought the same vehicle for the MO Safety Emissions test. The vehicle passed, but the mechanic sent in the wrong license plate number into the state. When I tried to purchase my plates on-line, I was told there was no record of an emissions test. When I looked over my statement, I saw the mistake. But this mistake meant having to get the test done over again. So once again I spent a half hour waiting for work to be done correctly. I received another apology, but thought that after 10 years of being a valued customer, some type of recompense might also be forthcoming. I was wrong. My last experience with Firestone involved a quote I received on A/C work. There estimate was for $950. But in doing some research, I found that the parts could be purchased at a greatly reduced price from other establishments. By shopping around, I was able to get the work done for a savings of $200. I would encourage everyone to do their research and not spend more money than necessary.
    - Jay B.
  • Great. they have great customer service and extras, like free car wash that is an excellent quality car wash and free food while you wait and comfy chairs with tv's and other reading material and it was relatively quick also.
    - Jeremy F.
  • It's not a new car but they did a pretty good job in providing a very accurate quote. The price is pretty good. Their work was excellent. I think they were pretty upfront, they give us some options. Like I said, it was an older car but we still wanted to maintain it. They give us some options like if they would do the same version or they can do a cheaper version but it be really good. Nobody really gave me that option and I felt like they were a little upfront and they give me some more options in terms of what they would do and fix it. There was no problem at all, they fixed what they promised and it was done on the time that they promised.
    - Michael J.
  • We have been taking our cars to Tim for years and Assured Automotive is one of the most dependable and trustworthy shops in the area.  Tim will not make unnecessary repairs and treats you like family.   
    - robert william o.
  • Had a wait a 1/2 hour. It took 15 minutes to check and charge my car. They are honest and do good work. I had to go back 2 months later because the valve was loose. They came out to the parking lot and tightened up on the spot and sent me on my way. I finally found a mechanic I can trust.
    - Michael B.
  • Today is Tuesday September 27, 2011. I have driven the truck about 5 miles to my house from the Ellisville Firestone Store and parked it. I drive it almost exclusively for towing. This afternoon I cut the boot open to see just how much damage was done from driving on a and ldquo;dry jointand rdquo;. I found that the joint was far from dry. It was and ldquo;packed with greaseand rdquo; and appeared to be perfect inside. I then took my truck to Bommerito GMC Ellisville, MO, Dave Widdicome was my service advisor. He had the supposed and ldquo;dry jointand rdquo;, axel inspected, and there was nothing wrong with it. I told Bommerito to put a new boot on the truck and give me back the new axel that firestone had sold me under a total misrepresentation. I then went to Tim at Ellisville firestone to talk to him and the store manager; he said he was the manager. I told him I was bringing the part back and that I wanted my $1,164.79 refunded. He said that there was nothing he could do and that he said he only recommended the axel be replaced and that they had done nothing wrong. I told him that I would normally only take my truck to Bommerito but he seemed like a nice honest person. Obviously, that was a mistake on my part. After leaving Tim at Ellisville Firestone, I called him and asked for the name of the manager of the Ellisville Firestone. Tim again state that he was manager when the manager was not there. He refused to give me the manager's name. I then asked Tim for the district Firestone manager's name. Tim refused to give me his name also. I called the Kirkwood Firestone Store and they were very happy to provide me with the district manager's name and asked if they had done something wrong. I told them that I had a problem with the Ellisville store, not them. He said Ellisville is not a Firestone company store. It is an independently owned store and he was not sure what the district manager could do. I then called back and asked Tim for the owner of the Ellisville Stores name. He said it was a company store. Again, Tim misrepresented the situation. I told Tim he was misrepresenting things again. That I knew it was not a Firestone company store. He then admitted that a private corporation owned the store. I asked Tim for the name and number of the corporation. He said he would not give out the corporation's information. I told him I would get it off the companies business license at the city hall. I informed him that my son was an attorney and we be filing civil action if they did not admit their misrepresentation and refund my money for the part and labor in total. We have contested the charges with Chase Visa. I will tell Tim tomorrow when he issued a credit to my Visa or refunded cash, I would deliver the axel that he sold me under false pretenses and I did not need. I am also checking to see if what he told me about the tires was correct and if the age of the tires he sold me matches the invoice/bill. 9/28/2011 Ralph Johnson, the true manager of this and ldquo;Firestone Tire Storeand rdquo; called and agreed to credit my account for all axel charges less what Bommerito would charge to replace boot. He said that he would credit the cost of the axel, etc. less what Bommerito would have charged to fix the boot. In addition, I would have a new axle. I objected saying he owed me the whole $1,164.79. He told me that he was only authorized to refund me $750. Considering the time involved in a further dispute, I begrudgingly agreed to a $750 refund. 9/30/2011 Ralph calledand hellip;.told him I was very busy this week would get to him 10/1/2011 10/6/2011 - A Credit was issued by Ralph on Visa for $750.00 11/4/2011 - I slowly drove off my gravel driveway into our hay field (more like our extended lawn) with Rick R look for posts. I was going maybe 5 mph. I turned the selector form 2 wheel high to 4 wheel high. There was a terrible clunking and gridding noise. I call AAA to have the truck towed to Bommerito GMC in Ellisville. The AAA man said the axel is broken. I took pictures at that time. Bommerito discovered that it actually did not break it came apart at the inner Constant Velocity Joint boot. Apparently, the only thing that holds the axel together is the rubber boot secured with a metal strap. I followed the tow truck to Bommerito and check in with Joe the service writer at 636-594-1938. At that time I decided to have the original axle put back on with a new boot. Firestone had installed the boot on 9/24/2011. The truck had 70,535 miles on it. When it failed on 11/4/2011, the mileage was 71,033 miles. Thus, it failed exactly 502 miles after installation. Of that 502 146 miles was towing our 14000# 5th wheel travel trailer to Shelbyville Illinois. 11/7/2011 and ndash; 8AM Over the weekend I thought if Firestone did indeed install a GMC factory part should it not be under warrantee? I drove to Bommerito arriving at 8AM and talked to Joe. He said he would need a copy of the receipt from Firestone showing installation of the axle and a copy of the invoice from Jim Butler Chevrolet in South St. Louis County showing it was a new factory part. I asked him if the axel that Firestone installed on 9/24/2011 was actually a factory axel and if it was under warrantee. He said that even if he had the receipts that there was no way to tell if it was a new factory part. That even if the parts numbers were GMC part numbers there was no way to know. It could be a remanufactured axle using used GMC parts. Thus, there was no way, unless a GMC dealer installed the axel, to know if it was what it was what Ellisville Firestone represented it to be. 117/2011 and ndash; 9AM I called Ralph Johnson the manager of Ellisville Firestone. I asked for a copy of the receipt from Jim Butler Chevrolet for the alleged new axle he purchase there and installed on my truck. He said he no longer had it. I said that was funny since the IRS requires he keep those records for 7 yrs. Then he said that corporate headquarters, not Firestone headquarters since they are not a Firestone company store, but his company's headquarters office might have it. I then asked if he could not get a copy from Jim Butler. He said he would try. 9:37AM I called Joe and told him I understood that what he said was logical and to put the ordinal axel back on the truck with a new boot. November 7, 2011 12:00 Noon and ndash; I received a call from Joe and Bommerito. He said that they found out why the axle came apart. The two nuts that hold the right front axle tube to the frame were missing. Firestone either did not put the nuts back on the studs or they the nets were started on the studs and never properly tightened. They took pictures of the problem and asked if I wanted to come and take my own. I went to Bommerito and took pictures of the problem and the mechanic crawled under the truck and took some more for me. Bommerito replace the original axle with a new boot for a total cost of $196.96 As of today, 11/7/2011 this is what Ellisville Firestone still owes me. 11/7/2011 Firestone Ellisville Location Details of charges axle $ 852.74 Sales Tax in Ellisville 7.675% $ 65.45 delivery $ 20.00 replace and remove $ 201.60 Shop Supplies $ 25.00 Total Firestone charges for axel $ 1,164.79 Less credit applied to Visa on 10/6/2011 $ 750.00 Credit still owed Dr. Bendick $ 414.79 8/10/2011 Manager Ralph never returned my call.
    - Fred B.
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Auto Repair Shops in Grover

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