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Flooring reviews in Grain Valley

  • A
    J & E Carpet Installation
    We got very good affordable carpet through his distributor. We paid for the carpet which was awesome because it kept his markup down.
    His schedule got a little crazy during our install day but he communicated very effectively and was able to work with us on the install. Did the whole upstairs in a half a day.
    Going to use again for the basement.
    - Kevin U.
  • A
    Totta Hardwood Flooring LLC
    They were professional and my floors look great. Everything was done as promised and in a timely manner. The crew who did the floors was very nice and kept me updated on their progress. I would definitely use them again.
    - Tina W.
  • F
    This was by far the worst experience I have ever had with a major business installing a floor in my home.  We purchased a beautiful porcelain tile for installation in our foyer.  We were so excited because it was just what we wanted.  Home Depot uses a contracted installation company called GS Floor Design to do their installation.  The morning of the installation two men showed up to install the tile.  They told us they were out of work roofers and they didn't know what they were doing.  I tried to call the manager of the store and no one called back.  Bottom line-the floor was installed wrong, it was uneven-badly uneven.  Twice GS Floors sent workers out to correct the problems but nothing was really done-just an adjustment here and there.  Finally out of desperation, we called the corporate store in Atlanta, Georgia.  Then the manager of GS Floors came and said they would replace the whole floor.  Funny how his employees felt sorry for us and told us how he tries to get the customer to think it is right to get out of fixing mistakes.  So, the floor was reinstalled.  Though it was remarkably better, there were areas that were still uneven.  Again, they tried to make us think it was just "our floor" but if you look at other floors with porcelain tile, it is usually laid nicely even.  So, finally in desperation, we went to the store and asked the manager to come and look at it.  We found the district manager was a blond bimbo and useless.  He did come out and said it was not grouted right.  So, he wanted to send GUESS WHO out to fix the floor.  It had now been about 4 months that we had trued to get this done.  I remember crying as I talked it over with my husband.  We decided to not have them come back.  They had had 5 opportunities to fix the floor.  We feel GS Floors does not know how to work with porcelain tile.  We plan to look very carefully and find someone to grout it in correctly but these GOOF OOFS.  Our home was damaged.  The oak trim around the was skinned up.  Our beautiful oak steps were scarred.  The manager of GS Floors promised he would be with us until we were happy and he was there once.  He left and was never seen again.  Also, at the end of each repair, we were asked to sign something so they could get paid-SURPRISE, it was a statement of our satisfaction but it doesn't say that.  Your work so hard your whole life for a nice home and then encounter this, I would advise anyone needing a porcelain tile floor go to Lowes
    - Jacquelyn B.
  • A
    CW Flooring
    You could not ask for a better outcome.  From the beginning to end everything was as stated and on time. Chris and his team members did a great job and kept us informed on a daily bais.  Thank you Chris and Shannon for the great workmanship!!!!!  Will be using you again!
    - GARY W B.
  • A
    JMS Tile
    Jon and Scott were fantastic! We had a idea of what we wanted, but didn't know how to translate it into our room. They helped us finalize the design, told us where to go to get specific items for the plumbing and floor. Returned calls promptly, did not complain when we changed something at the last minute and worked around our crazy schedule. Very knowledgeable and friendly. Had absolutely no problems or concerns. They finished on time and on budget. We will most definitely use JMS Tile again.
    - devon i.
  • A
    Tile By Kyle LLC
    All went very well.
    - Kay F.
  • A
    CW Flooring
    - Jo R.
  • B
    - rodney s.
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Flooring Installers in Grain Valley

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