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  • In November 2009, we contacted Table Rock Gardens for help with rainwater runoff causing erosion of our property.  Troy, the owner came and evaluated the problem, proposed a logical and reasonable solution, but said he was going on his first actual vacation in many years, and would be gone for a week, then would call us with an estimate of the cost of the job.  Weeks passed without contact, so we called him and he told us the estimate and we accepted, but he said his crew was busy and they might or might not get to us before the winter weather set in.  We never heard from him again, so in April 2010 I called the business repeatedly and left messages with his staff for him to call me, but he never returned the call until finally I expressed so much frustration with his office person that he finally did call me.  He apologized profusely and admitted he had "done you(me) wrong", and if we still wanted to go forward with the project, he was ready.  So he and the workers came and dug a trench in front of our carport, piling the dirt/gravel where we did not want it, without asking us where to put it.  They installed concrete blocks in the runoff trench, laid a "French drain" in an extension of the trench, piled some rocks on top of it and called it good.  They poured their excess cement water 3 times in our front yard, creating large gray yucky looking stains, again without so much as a thought of asking us where would be best to dispose of the waste.  When they relaid the natural stone pavers in the driveway, they did an uneven, crummy job.  Overall, it seems they just did the very least they had to do, with no evidence of pride in their work, never consulting us for our preferences, and when we tried to offer them, they only smiled and said, "Don't worry.  We're going to make it look good."  But they didn't, and we had to redo much of the cosmetic work ourselves.    
    - Patsy B.
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