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Auto Shop reviews in Fair Grove

  • A
    I called Complete Automotive and explained to them the problem I was having with my truck. They invited me to bring it right over, and they would have their technician look at it. Since I was afraid to turn it off for fear it would not start again, they had the technician take it right into the bay. Once I dropped the vehicle off, they offered me a ride home, as they have a shuttle as part of their customer service program. I accepted the ride home, which meant I didn't have to call my wife and have her take off of work to come and pick me up.
    That same afternoon I received a call from complete automotive telling me my fuel pump was in fact bad, as I had suspected all along. They quoted me a price which was probably no more than anyone else would charge, and I had them go ahead and order the parts. They called me the next day and apologized because the fuel strainer did not come with the fuel pump, and they had to purchase it separately, and needed my permission to purchase it at a cost of an additional $38.00. I agreed and appreciated the fact that they called me and didn't surprise me with a higher cost when I got there to pick up my vehicle. They called me later that afternoon and told me my truck was ready to be picked up, and had their driver come and get me at my home and took me back to their shop to get my truck. I paid for the truck at the agreed upon amount, with no surprises or unexpected mark ups. My truck runs fine with no additional problems or concerns.
    I am extremely satisfied with the experience I had at Complete Automotive, and would gladly refer them to any of my friends or family.
    - Gary C.
  • F
    Yesterday my wife took her car  to Sears Auto Center to have the oil changed. I was just returning home from out of town when she called and told me where she was going.  I asked her to get Castrol High Mileage but when she arrived at Sears the sales person told her that according to his records we had used Havoline oil in the past and that was what he was going to put in it. I was close to Sears when she called so I just went over there. When I arrived I saw the sales kid checking my wifes car in the parking lot. I pulled my truck up and watched him as he looked at the car, then got in it to drive it toward the garage when a truck pulled up and he stopped for sometime and he talked to the person in the truck. He then parked my wifes car beside the large overhead doors, still outside of the shop and went in. I waited a while and my wife came out and got in my truck and informed me that this sales kid told her that he was going to put Havoline oil in the car, and she also had a sheet of paper  with alignment information on it. She said the kid also told her that her car needed a front end alignment. Now I don't know how he knew this because the car was still parked outside and was never placed on an alignment machine. I found this sales person entering the garage area and instructed him to put Castrol High Mileage oil in the car, and he told me that I needed to follow him into the store so we could discuss it. I told him there was nothing to discuss, and I expected them to put the oil in that I wanted. I had used Castrol and wanted to continue with Castrol. I also confronted him on the front end alignment and he back peddled and said he told my wife it may need one, but since it was a BMW they could not do it there. However my wife had this alignment paper in her hand clearly stating that it needed an alignment when it did not.  In my opinion this sales person was rude and arrogant as well as dishonest, and even argued with me as to how much oil the car held. He said it held 6.1 quarts and thats what he had to put in it, even though he only had 6 quarts in stock. He called his warehouse I assume to get the other quart and charged me for 7 quarts of oil. I found out later on when my wife picked up the car that they charged her over $9.00 for the 7th quart of oil, even though it only cost $5.59 a quart on their own shelf. On the sales receipt it also said they suggested struts and shocks for my wifes car, and all shocks and struts were replaced less than 1 year ago. My wife also had a $25.00 off coupon and they still charged her over $47.00 for the oil change. Now, adding that $25.00 back on to the bill that means this oil change would have cost over $72.00 on a car that only takes 6 quarts of oil.
    Now I have spent literally thousands of dollars at this same Auto Center over the years on tires, shocks and oil changes for several vehicles, and I have decided today that Sears Auto Center will never get their hands on another one of my vehicles for any reason. Even the tires that still have warranties on them and free tire rotations will not be taken back there because they have lost all of my trust and respect. They obviously dont care how much money I have spent there, and how long my wife and I have been a customer as evidenced by their untrustworthy and unprofessional behavior displayed there today. From now on I will take my vehicles to Ricks Automotive where I know I will get honest and professional service on all of my vehicles. This is not the first time that Sears Auto Service has tried to sell me services that I did not need or want, but rest assured this is certainly the last time they will ever get the opportunity. I obviously have no control as to the type of people Sears hires to work in the Auto Care Center, but I do have control over whether I continue to do business there or not. I choose not!
    In closing, based on my last 3 experiences I would NOT recommend Sears Auto Center to anyone who wants truthful and professional service.
    - Gary C.
  • A
    Went great! The part for the SRS system had to be ordered from Toyota and it took longer than normal to be delivered so I actually had to go back a second time to get the repair done as I could not be without my car for that long but when I took it back, it was repaired very quickly and I am pleased with the repairs and the price.
    - Tracy C.
  • C
    Took a very long time and when I went to pick up the car, the headlight was hanging out of the place where is was suppose to be installed. I was also charged an analysis fee. It used to be if a service provider corrected the problem found that the service fee was not charged, only when you chose to have it fixed elsewhere did you incur this charge. Apparently that is not the case here.
    - Tracy C.
  • A
    I took my BMW X5 to Ricks Automotive after I had a set of tires installed at Sears. I was told by Sears after they installed the tires that they could not do the alignment because I needed at least 1 new ball joint. I did not authorize the service because I wanted another opinion on the work. I just purchased the vehicle two months ago and after a thorough inspection nothing was listed during the inspection as needing ball joints.
    When I arrived at Ricks Automotive I was greeted by friendly employees, and they got my vehicle in after a short wait. I enjoyed their customer waiting room that was stocked with designer coffee and a big screen TV.
    The people at Ricks did a complete inspection of my cars suspension, and all driving components and found nothing wrong with the ball joints or anything else that would prevent them from completing the alignment.
    The work was performed, and I was on my way in about 90 minutes. The best part (other then my car not needing ball joints) was that they only charged me only $76.00 for the alignment after they applied my wifes' employer discount.
    I believe that I have found a new home for all of my vehicles repair needs in the future, and from now on I will be going to Ricks first when any of my vehicles need tires.
    I would highly recommend Ricks Automotive to anyone to holds an honest opinion and professionalism as important.
    - Gary C.
  • C
    This experience was both good and bad. I called to inquire about a set of tires for my BMW. I spoke with a salesman who appeared to be pushing a set of Goodyear tires, and I had initial concerns that these tires might not be right for my car. But to be fair I wanted the best price, but I still wanted the right tire for my automobile.  After much discussion I decided to give the tires a try, but told him to make sure there were no concerns with my vehicle as far as alignment, or the ability to have an alignment done if needed. He took my car into the shop and came back and reported to me that the car does in fact need an alignment, but that he had his technician take a look at it and told me that there will be no concerns as far as getting the alignment done. Well I went ahead and told him to put the tires on and do the alignment. I left and came back, the tires were on the vehicle and he proceeded to tell me that they could not do the alignment because it needed a ball joint. I was very frustrated because I had expressly told him not to proceed if there were any issues with doing the alignment. He also told me that my coolant needed to be changed, and I knew that not to be the case because my mechanic just completed a replacement of the thermostat last week and all of the coolant was changed at that time. He told me that it actually needed a radiator flush instead. I did not authorize this service, and paid for the tires and came home and called my mechanic who completed a thorough inspection of the car several weeks ago prior to my purchase of it and he told me that ball joints were not listed at that time as needing any attention. I have an appointment tomorrow to take it to another mechanic to have the ball joints looked at.
     After I left Sears and drove home I noticed that the tires had just terrible road noise, and the BMW drove and rode more like a truck than a BMW. It was just a terrible ride, and horrible road noise. The next day I called back and spoke with the senior customer service representative, and discussed my issue with the tires. He actually told me that on my BMW  I should have put on either Michelin tires, or Continental tires, and that anything else would not give me the ride or handling that my car should have. I took the car back, and he did to his credit replace all of the tires with Michelins for the difference in price between the two tires. He told me that if I would have worked with him yesterday all of the problems could have been avoided because he knew about the type of tires that my car should have had, and what they required for ride, comfort and performance. 
    While I really do appreciate the quick response that I received , I don't think that I will be going back to this establishment in the future for anything other than just tires. This is the second set of tires I have purchased from Sears now, because last year I purchased a set for my pickup truck.  All in all, a good response to solving my problem this time, but initially a bad experience purchasing and getting the proper service in what I consider a professional and timely manner.
     The conclusion of this experience was that I took my vehicle to a very reputable independent full service auto repair shop here in town, and they completed the 4 wheel alignment on my vehicle with no problem. It did not need ball joints, or any other work prior to completing the alignment. I would still recommend that people shop Sears for tires because they do have some good sales from time to time, but in the end I paid full price for my tires that I could have gotten anywhere else for the same or less money. While I am open to going back to Sears for future tire purchases I believe that from now on I will probably purchase my tires at Ricks Automotive where I can get all of my alignment work done because they have experience working on BMW's and they able to provide full  array of services for my car as well.
    - Gary C.
  • A
    Very professional, courteous and informative. I already knew what repairs had to be done but did not have the expertise to do them myself. What they did was exactly what I had anticipated and their costs were in line with what I had estimated. The car runs perfectly now and I am very happy with the service Ricks Automotive provided.
    - Paul B.
  • A
    unknown
    - Kenneth K.
  • C
    unknown
    - James N.
  • A
    unknown
    - Michael R.
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Auto Shops in Fair Grove

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